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Newmarket Nissan
- Car Dealers
- Newmarket, ON
About this business
Location details
17385 Leslie St, Newmarket, ON, L3Y 9A3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Poor customer satisfaction I was extremely disappointed with the lack of customer service I received. There has been a vehicle on the Newmarket lot for approx. 3-4 weeks. I contacted the dealership in the morning on April 28th to see if the vehicle was still available and was told yes and it was good to set up an appointment. I set up an appointment to see the car at 5:45 that same evening. I received an email back "just ask for Ashley when you arrive and ill have everything setup for you". When I arrived I was shocked to fi... read more
Removed options/dirty vehicle We recently bought a 2015 pathfinder sl. We were told that all the vehicles newmarket Nissan sells come with roof racks running boards and a few other options the total package was 1400$. We finally agreed on a price that worked for both of us. What they didn't tell us was that they took those 1400$ worth of options off our vehicle. When we went to do the paperwork we declined all the extra stuff they try to sell you. Then the finance manager came in and asked us "so why don't you want to protec... read more
Business response:
Hello Derek, Thank you for your feedback. We are sorry to hear about your experience at our dealership. Customer service is very important to us and we would like to take this opportunity to make your experience positive to improve that rating. May I get your phone number so I can further assist you regarding your concerns? In the meantime if you have any questions or comments please contact me directly at 905-895-4661 Sincerely, Joshlene Escobar VIP Manager VIP Customer Care Team
Buyers beware – Management does not keep own promises! When finalizing purchase of brand new Infinity qx70 salesperson & sales manager promised certain items to be included in price and failed to deliver. When finalizing purchase contract of brand new Infinity qx70 salesperson & sales manager promised certain items to be included in price and failed to deliver. That was a dent guard and set of winter mats. Salesperson promised and when we asked to have it written into contract we were taken to sales manager who stated that p... read more
Business response:
Hello Maria, Thank you for your feedback. Our dealership has made changes since your last visit. I'm sorry to hear about your experience. Customer service is very important to us and we would like to take this opportunity to make your experience positive to improve that rating. May I get your phone number so I can further assist you regarding the items you are waiting to receive? In the meantime if you have any questions or comments please contact me directly at 905-895-4661 Sincerely, Joshlene Escobar VIP Manager VIP Custom... read more
Congrats, You lost a loyal customer of 9yrs and his referals Background I have been a loyal customer of Doner and now Newmarket Nissan since 2006. My past 4 cars have come from this dealer as well as both my daughters bought from this dealer. I referred several of friends, clients and associates to this dealer. They who also purchased or leased cars. All my service since 2006 and my kids service was performed by this Dealer. My interaction with this dealership in October was the worst interaction I have ever had with any bus... read more
Business response:
Hello John, Thank you for your review posted on Dealer Rater. Your feedback is very important to us and we apologize for any inconvenience that may have occurred. We are very sorry to hear about the issues regarding your visit with us in October. Our dealership has made changes since your last visit. I kindly ask that you send me an email at jescobar@newmarketnissan.ca so we can further discuss this matter. We really appreciate you as a customer and certainly do not want to lose a loyal customer such as yourself. Best Regard... read more
too many no fault found Bought a 2013 sentra sv in August 2013 it now has 36000km. In that time I've complained numerous times about my dash rattling and buzzing alsp my car has excessive engine braking. These issues happen everyday yet they still can seem to isolate the issue. I keep being told to monitor the issues. When I complained about this to nissan Canada i pretty much got the same. I am licensed 310s automotive technician for a living so when I say there is somthing wrong with my car there is somthing WRONG!!!!. Als... read more
Business response:
Hello Brian, Thank you for your review posted on Dealer Rater. Your feedback is very important to us and we apologize for any inconvenience that may have occurred. We are very sorry to hear about the issues regarding your 2013 Sentra that you purchased in August of 2013. Our dealership has made changes since you bought your vehicle, please know that we take our complaints very seriously and the appropriate coaching will be made once we investigate further. Please let us know what we can do to assist you in your automotive ne... read more
I called to get a price on QX50 that I saw on line and it took over day to get price and call back after 2 calls and 3 emails. I would never consider buying a car from this dealership ever.
Business response:
Good afternoon After looking into this review, I noticed the date, and the dealership has since experienced a completed management replacement as well as the entire f&i team and sales staff How can I ( Macon doublet GM ) resolve this one negative issue which does not point out a staff member to rectify the issue. I would live an opportunity to rectify if possible Thanks so much
Frequently asked questions about Newmarket Nissan
How is Newmarket Nissan rated?
Newmarket Nissan has a 4.4 star rating with 775 reviews.
When is Newmarket Nissan open?
Newmarket Nissan is open now. It will close at 8:00 p.m.