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Newmarket Nissan
- Car Dealers
- Newmarket, ON
About this business
Location details
17385 Leslie St, Newmarket, ON, L3Y 9A3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst car purchase experience Went into the dealership to buy an Infiniti QX60. Sales process was OK (salesman was Frank Tatone) and was taken to the finance office. I had no interest in buying any of the 'add-ons' and informed the finance contact (part of Crystal Ursuliak's team) who proceeded to tell me that he had a 'legal obligation' to tell me about their products. I knew this was garbage but I let him have his say. He then pushed me into buying the full offerings on the basis that their cost would be deducted from the ... read more
Parts Department Unorganized and unprofessional.Ordered a part. Called to see if the part was in (over a week, was told it would be 2 days)Was told a part wasn't in with an attitude by the parts person and they would call when it was in, was less than a KM away from dealership. Got home and had a voice mail stating part was in 4 hours earlier than my initial call. I call back and asked what happened and why was I told the part wasn't in when it was. Received a response of "oh well". Asked for the manager and got a call back ... read more
Service Department Failure The fixed operations manager, Dave, is the rudest and most unprofessional person I have ever encountered at a dealership. After attempting to make a service appointment, I was hung up on twice and left on hold for over 4 minutes. I asked for the manager so that I could express my displeasure and he brushed me right off, as if hanging up on customers and leaving them on hold for lengthy periods of time is acceptable. Competition is fierce. Good customer service is a must these days, and there's NO e... read more
Happy Customer turned Mad My review was going to be one of excellence. Jack in sales was great to do business with and the sales manager was awesome at crunching numbers to make this sale work for me. Financing went smoothly and transferring of vehicle was quick and easy. However, now home and on looking through vehicle, I feel 100% deceived The CarProof was never given to me by the dealership and I, absent minded, didn't think to ask about it. Instead the CarProof was left in vehicle for me to find which indicates previous ... read more
Business response:
Hi Jackie. It's Macon Doublet. I hope after you and I met, you can see we are committed to ensuring our guests are happy. I appreciate you taking your time to visit and being flexible. Thank you for your business, and I hope we can turn this review around. Have a great day. If you need anything, please call!!
Setting up an appointment On November 30th, my service engine light came on for my Nissan X trail. I called a service advisor to set up an appointment for the next day. Instead of the service advisor trying to accommodate my request, the response I got was: We are busy this week and I can fit you for an appointment a week from Wednesday. Not understanding the sense of urgency, I even suggested that I can leave my vehicle there and rent a vehicle until the problem could be addressed. The service advisor finally relented but o... read more
Business response:
Thank you for taking your time to write this review, Tanya. I was hoping you and I could discuss this matter, and see if I can change your experience. We are creating a culture here at our store of accountability, and making sure we fix every problem. Whether it be mechanical, or a guests concerns with our personnel. I apologize you didn't get exactly what you were looking for, and I would like to help out in any way I can. Have a great day Tanya
Great on selling....Absolutely Worst on after sales service. Bought a 2015 rogue. Had a great sales experience. Dealt with Amberre and Gurpreet. Have made at least 10 phone calls to.inquire about remote starter installation. No one seems to care at this dealership. This is in a striking contrast to my previous seamless experience with Honda. The vehicle I've bought is great, however, the attitude of people supporting the vehicle for after sales is not even close to acceptable service levels. I will not buy again from this de... read more
Business response:
Hi Shikha, Thank you for submitting your review. My name is Macon Doublet, and I am the General Manager here at the store. As you can see with the other hundred or so positive reviews, that we do care about our guests. I do apologize that we have not gotten back to you in a timely fashion. The employees you worked with, are no longer with us, and I would like to offer my services to you personally. You can reach me at 905-895-4661, or mdoublet@newmarketnissan.ca which ever means you prefer.
The Cons outweigh the Pros...buth who is to blame? After reading all the reviews and finding a "good" price on the internet, I made an appointment to see the advertised Nissan Pathfinder SL (Pro #1: Response was very prompt). Once on site, I mentioned I am ONLY interested in the vehicle that was advertised, was given an initial quote $10,000 higher?? (Con #1: After a year of comparing, I know what I want, don't sell me something else). The Manager did know what vehicle I was talking about and wanted me to show where it was o... read more
Management Macon was rude, abrupt,arrogant and unprofessional he is not a person I would employ in my business. I was very happy with the customer service up until Macon walked in.
I got deceived by this dealer/ I bought a new infinity qx60 with navigation and backup camera and lot of other extra from this dealer. I just found out today by one of their own sale representative that my navigation system is an after market product. When I asked them why they do that instead of receiving an apology the sale manager tried to intimidate me by shouting on me and telling me go to court. They even didn't include the user manual with the vehicle and when I went to the dealer they didn't provide me with one copy.... read more
Business response:
Hello, Thank you for your feedback. We are sorry to hear about your experience at our dealership. Customer service is very important to us and we would like to take this opportunity to make your experience positive to improve that rating. May I get your phone number so I can further assist you regarding your concerns? In the meantime if you have any questions or comments please contact me directly at 905-895-4661 Sincerely, Joshlene Escobar VIP Manager VIP Customer Care Team
Frequently asked questions about Newmarket Nissan
How is Newmarket Nissan rated?
Newmarket Nissan has a 4.4 star rating with 775 reviews.
When is Newmarket Nissan open?
Newmarket Nissan is open now. It will close at 8:00 p.m.