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MYERS INFINITI
- Automotive
- Ottawa, ON
About this business
Location details
394 W Hunt Club Rd, Ottawa, ON, K2E 1B2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unfortunate experience leasing a QX60 from Myers as the engine was red tagged under lease. Never again. I went from being a net promoter of Myers Infiniti to now being a net detractor.
Business response:
Hi, thank you for your feedback. We would like to continue our discussion on this. Please feel free to reach out to our General Manager via email at nabboud@myers.ca or by calling 613-596-2587.
I have 2 serious concerns: 1. poor brake materials that cause significant and embarrassing noise on use, 2. inability to solve a reset issue with my info/entertainment system. This is after 2 previous attempts to solve the problem.
Business response:
Hi David, thank you for sharing your concerns with us. We apologize for any inconvenience caused by the brake noise and the unresolved issue with your info/entertainment system. A member of our management team will be reaching out to you within the next few days.
MYERS INFINTI TAKES ADVANTAGE OF YOUNG WOMEN. August of 2022 I looked at a Used vehicle at Myers Infiniti, I was on the fence about it so I never went back, I received a phone call from the manager of the dealership where he told me they worked hard to get me this vehicle so I should come back and just try it one more time, so because I was in desperate need of one since mine was written off after hitting a deer, and was paying for a rental, I went to see this vehicle again, I ended up purchasing the vehicle. A 2018 Ford Esc... read more
Bad service really horrible you guys must be paid to write words like that. Lol 😂
Business response:
Really bad service. First time I went to see them, because I had a problem with my car QX50 2019 they said they will call me when the part is in. After 2 month I call to ask if received. They said sorry you gotta come back 15 hours drive, because the Mechanician they had left Myer for another place and they cannot find the part number he had order. I go back paying hotel and gaz for that part. They call me saying they receive the part. Booking again with them. The part not working. So they need to order another part .. I mad... read more
Unfortunately I wish I could say I enjoyed my experience at MYERS Infiniti, having bought my car from them and purchasing and extended warranty to cover such issues as the one that happened - I took my vehicle in and reported that it needed a new door lock actuator. Regardless they deemed it necessary to run a diagnostic for that and the window which was rattling due to the malfunctioning actuator. They billed me for 2 diagnostics (nearly $500) which warranty did not cover. They then said parts would need to be ordered and t... read more
Business response:
Hey Chris, Thank you for your feedback. Our Service Manager Matthew Wood should have been in contact with you yesterday. He can also be reached via email at mwood@myers.ca. Thank you - Your Myers Ottawa Infiniti Team
Went to this dealership after visiting the Mercedes dealer right beside it. After spending 20 mins with a sales guy, only to find out nothing in stock. Mentioned this to the supervisor Amin, instead of helping out a customer, he started to get rude. Never again going back here.
Business response:
Hi there, we would love to hear what happened and get more feedback, as we currently have over 100 new vehicles in stock. Please reach out to Tyler at our dealership via phone at 613-596-2587 to discuss this further. Thank you.
Worst service I've ever received. Stated they performed a vehicle wash did not. Returned with dirty oil hands prints all over. Just to mention a few things never provided a loaner or rental after over a week of being without. 2 oils leaks already and xxxx service.
Business response:
Hi Melissa, thank you for your feedback. We strive to provide an exceptional customer experience and we apologize for the inconvenience. We will be using your feedback in our monthly training to better deliver exceptional service.
Initial dealings with this dealership upon purchase were good, however the follow-up has been less impressive. At first we thought the salesperson was quite knowledgeable about the vehicle - he went through the features of the cas with us. However, when we got home, we realized that most of these features were not available on our vehicle. Disappointing, but ok. Fast forward a few months and we are experiencing significant issues with our brand new car. When we brought up our concerns with the salesperson, including the fact... read more
Date: Jan. 7, 2022Dear Service Manager: John and Service Date: Jan. 7, 2022 Dear Service Manager: John and Service Advisor: Taylor Renaud I want to thank you for the excellent service that you have provided me during this COVID-19 pandemic period. You always have gone out of your way to ensure that both my vehicle and my questions to you were taken care of every time I met you in person before and after your services to my vehicle. I want to inform you that I am so pleased to receive compliments about my Q60S vehicle and I a... read more
Business response:
Hello Stephen, thank you for your 5 star review! We have received your note and we are happy to hear your experience with Matt, Taylor, John and our team was amazing :) Happy New year to you as well!!!. Cheers - Your Myers Infiniti team
Frequently asked questions about MYERS INFINITI
How is MYERS INFINITI rated?
MYERS INFINITI has a 4.6 star rating with 1,033 reviews.
When is MYERS INFINITI open?
MYERS INFINITI is open now. It will close at 5:00 p.m.