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Lexus of Royal Oak
- Other
- Calgary, AB
About this business
Location details
7677 112 Ave NW, Calgary, AB, T3R 1R8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Henry was Excellent Henry was great to deal with in my visit to the dealership. He was very enthusiastic about Lexus and showed me around the whole dealership. He is very friendly and great to deal with.
Business response:
We are very pleased to hear about your Lexus Experience with Henry! Thank you!
Personalized service. Honest salesperson. Henry - Sales person, called me immediately when I sent an e-mail inquiry. I told him I was a serious buyer and will be purchasing something before July 1, 2016. Unfortunately, he has nothing currently that suits my needs, but he was honest and he was a good listener.
Business response:
Thank you for your kind words about Henry!
I loved my buying experience at Lexus of Royal Oak . My salesman Jonathan Josue was excellent, honest and not pushy. He always followed up with me or put me in touch with the correct person for any issues or concerns I had. He let me take my time as he knew at the time of my first visit I wasn't 100% ready to purchase. The dealership is so professional, friendly and well run. I would highly recommend Lexus of Royal Oak and Jonathan.
Business response:
Thank you so much! We all want to welcome you to our Royal Oak family!
Finding the right Car, the right way. I have been looking for a small SUV for quite some time, used, given my current wage. I've spent numerous weekends at dealerships. May 7th I visited the Lexus or Royal Oak and was introduced to Mr.Yu. We spent time going through inventory, and discussing what my needs are today, and in the future. Henry was asking me questions about my lifestyle and activity to find the best option for me and my family. While I did not purchase a vehicle this day, I left with a positive experience from a... read more
Business response:
Excellent! We are so pleased to hear about your great experience with Henry & look forward to seeing you again soon!
Excellent customer service We visited to this dealership to shop for a new car, as we enter the door Henry Yu was there and greeted us. Henry Yu has an excellent customer service, the friendliest sales person I've ever meet as if we know each other for a while already. He let us tour around the dealership and the owner was there talking to us. Henry takes care of us, give snacks. He give us some options and end up buying the Lexus NX200t.
Business response:
Thank you from all of us at Lexus of Royal Oak, your kind words mean the world to us!
Top notch service in all aspects Visited his dealer for the first time to get some service done. From the greeting as I entered the dealership to the minute I left, all people I came in contact with were interested in me getting the best service possible. One gentlemen came over to talk and it turned out he was the owner, but it was more or less a "welcome to the dealership" and I hope your experience has been great. I recently purchased the car in B.C. and from what I saw, this will be my destination for service.
Business response:
Thank you so much for your sincere review, we appreciate all of your feedback! Please do not hesitate to reach to us, we are always here to assist you!
My 19 y. o. Daughter had her Lexus serviced, they recommended service which was not required per their service schedule (replace spark plugs) while there was no triggering event, to replace 2 years and 40000km before service schedule while the car ran very smooth seems to me you are taking advantage of a young female. Also recommended brakes and the info they provided was not accurate and if they were in the shape they suggested (1mm) am not certain they should have let her drive off the lot from a purely safety perspective.... read more
Business response:
Thank you for sharing your concerns. We're truly sorry to hear about your daughter’s recent service experience and for the frustration and disappointment it has caused. We also apologize for the delay in this response—we wanted to take the time to connect with our service team and review your experience thoroughly. Please know that we take feedback like this very seriously and would greatly appreciate the chance to connect with you directly so we can go over what happened and address your concerns properly. You can reach us ... read more
They told me I would have to trade in a vehicle in order to purchase one, otherwise they would not sell me a new vehicle. Also if I ordered a 2023 vehicle I would have to pay a NON REFUNDABLE deposit of $ 2,500. In my opinion this is poor customer service. I’ll take mine elsewhere.
Business response:
Hi Bart, thanks for your review. I am concerned about your comments as this is not the way we do business and i'm concerned there was some mis-communication on our part. I'd truly appreciate if you could contact me at gm@lro.ca so I could learn more about your experience and make it right.
Bad Experience Even though our experience with Stewart the salesman was excellent, the manger, Jason is awful and treated us with a lot of condescension and derision. If my wife was not sold on the vehicle, would not have entered the place.
Frequently asked questions about Lexus of Royal Oak
How is Lexus of Royal Oak rated?
Lexus of Royal Oak has a 4.9 star rating with 2,688 reviews.
When is Lexus of Royal Oak open?
Lexus of Royal Oak is closed now. It will open on Monday at 9:00 a.m.