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Lexus of London
- Car Dealers
- London, ON
About this business
Location details
1065 Wharncliffe Rd S, London, ON, N6L 1J9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not at all happy this visit as an appointment at 1 took until 4…. Just putting on snows!
2 hours to change to my winter tires is way to much time ! coffee OK
Miscommunication from start to finish. Always blown away by Lexus - not this time. Very sour experience. Too bad. Waited for loaner, booked oil change $90, was given inspection (miscommunication), asked for a days total was told an amount that was for brakes only (miscommunication), arrived to pay and coordinator was on her phone texting about supper. Sales was asked for 3 quotes, provided 2. Made to feel like I should be thankful they were there.
Business response:
Thank you for taking the time to provide this valuable feedback. Our sincerest apologies for the experience not meeting your expectations. I'm certain that your next visit will be the great experience they usually are, and always should be. Chris Pinelli General Manager Lexus of London
When I came to fix my car and after you guys diagnosed the problem the price was 1500$ less than what I paid. Legal cheating
Business response:
Hi Raja, We apologize about this, but while a car is being repaired some issues that could not be seen in the previously are also unearthed. In this case , the technician found out the camber was still off indicating the control arm was bent, which had to be replaced. The right side front steering knuckle was bent as well, but the repair was declined. That is why the quote was off, We only work on the repair which is authorized by the customer. Keeping that in mind the $100 credit was also applied on the bill. If you have an... read more
Everyone from Service Rep, Receptionist, General Mgr, Sales Rep, Accounting Mgr were technically knowledgeable, courteous, professional and reasonably friendly. I traded in a 2013 Lexus RX350 for a 2018 Lexus RX350. I found latter stages of our negotiations a little gruff, detached and absent of sensitivity. When the Manager would no longer move on my trade in value or his sale price, he said "Perhaps this car is not for you and you should look for another one". If that was his negotiating strategy, it was a dismal Public Re... read more
Very disapointed . Expected my service to take 'about an hour' I arrived early, as I know scheduling can be a problem. When I got the vehicle back all my dfriving position adjustments had disapeared, even the side mirrors. This is not what I recall from previous visits.
Appointment started 1-hour later than promised, and I wasn’t advised of the delay. A 2-hour wait time have snow tires installed way too long.
I wanted to fix the noise under the car,but didn't fix at all. So I made a reservation again. I still to drive while hearing a strange sound. I hope you fix it this time.
wasn't happy with the new tire deal We were told that the service centre would match the price of new tires and installation from another dealer's quote if we brought the quote in, but this didn't happen. When they put the tires on we were told that you only match the tire price and not the labour. That is not what we were told when we asked the total price of new tires plus installation prior to ordering tires from you. Therefore we had to pay the difference between the quote and your price. We believe that if one is told t... read more
Frequently asked questions about Lexus of London
How is Lexus of London rated?
Lexus of London has a 4.9 star rating with 5,041 reviews.
When is Lexus of London open?
Lexus of London is open now. It will close at 6:00 p.m.