This profile has been claimed by the business owner or representative.
Kanata Toyota
- Car Dealers
- Ottawa, ON
About this business
Location details
2500 Palladium Dr, Ottawa, ON, K2V 1E2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very poor customer service This dealership refuses to respond to customer concerns not sure if it’s because I purchased a used vehicle and this is not on their priority list? I purchased a vehicle and have had no customer support regarding windshield or tail light. The issues have not been resolved and my calls or email have not been answered. I hope this helps get a call?
Business response:
Hello Aleem, I have been trying to get in touch with you on the contact number we have on your file; however Geoff and I have not been able to get a hold of you. If you could please give me a call; I would like speak with you and work together to resolve your issues. Brandon Savanh Used Car Manager Kanata Toyota P. 613 271 8200 x 512 Email. bsavanh@tonygraham.com
Bought new car with defective features - Donna & Jack R. I have been dealing with this dealership for 6 years and was always very happy with the service. In Oct. 2017, my wife and I purchased a 2018 Camry XSE. During the negotiations, the salesman went over all the new features of the car. We bought the car and three weeks later took delivery. At the time of delivery, the salesman mentioned that the GPS would have to be paired with my wife's cellphone. When I questioned this statement, he went on to explain that the GPS syst... read more
Business response:
Donna & Jack, We would like to add some detail to the points you made in your review. According to our showroom traffic records, the discussion centring around the GPS/cellular functions took place between you and our Sales Manager (lasting approx. 30-40 min.) prior to even discussing the pricing on the vehicle. We always adhere to this process to ensure we have selected the correct vehicle. Post-delivery, we also spent an additional 60 min troubleshooting your concerns about the system with you. As we discovered together, ... read more
Bad apple One bad employee Elvis can make the whole dealership fall . He almost wanted to tell me go away you will wait 45 minute for an oil change . I said why he said the new carss unrelastic story . Any way told him it is ok I am buying a new car . He did not care . I went to the show room no one single sales approach me . An hour plus later o went to take my car the Servic guy did not even bother looking at me . I asked the gentleman who served me what is the name of this guy . The guy did not even ask me why . Guys Toyo... read more
appalled Was trying to negotiate a deal on a used and new Rav4 and the sales rep actually told me and I quote...."my manager is angry feels you should do your shopping first" like xxx !!!!! Felt sorry for the poor sales guy
Business response:
Hello, It has come to my attention that you've had a less than pleasurable experience in our store. I apologize on behalf of the entire Tony Graham team that it has taken so long for us to address this complaint . In no way do we ever want a customer to feel they've had a negative experience with us and I hope there's a way we can earn your trust again. If there is anything we can do to rectify this negative experience please do not hesitate to contact me directly. Kind regards, François Badaan - Sales Manager, Kanata Toyota... read more
Frequently asked questions about Kanata Toyota
How is Kanata Toyota rated?
Kanata Toyota has a 4.4 star rating with 1,384 reviews.
When is Kanata Toyota open?
Kanata Toyota is open now. It will close at 8:00 p.m.