This profile has been claimed by the business owner or representative.
Ens Toyota
- Car Dealers
- Saskatoon, SK
About this business
Location details
627 Brand Court, Saskatoon, SK, S7J 5L3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Charged for nothing, no calls, car kept when part wasn’t in I brought our highlander in because the 50A fuse had blown. They kept the car for the whole day just to say “we don’t even have that part” and that I owed them $110 because they figured out it was the fuse that was blown. They booked the vehicle in when the fuse came in, this was a Thursday, but didn’t call us so we learned about the appointment by an email the night before and panicked to get the car in early the next morning. They then blew the new fuses ,of which... read more
Business response:
Hi Sean, We're very sorry to hear that you're dissatisfied with your recent visit to Ens. I have spoken with our service team about your concern and we would like to discuss this further. If you're willing, please reach out to me by email at jhunt@ensauto.ca. My name is Justin Hunt and I am the Marketing Manager for Ens Toyota. Have a great day.
Warranty It was my first ever visit to ENS since I bought new car, but it was not ended well because my warranty was expired recently while I was away and Service department refused to honour and gave me reason that I’m new to ENS even after my clarification that it's my recent purchase and I choose ENS for service.
Oil change After the oil service..they parked my car outside..they couldn’t find the key or paperwork after that..I recognized my key and had to help to find the paper work..😂😂😂
tire storage i had a problem with tires and rims that were storage with ens , the fix suggested by Denis Downing was free tire storage even after he said "we have bad problems with tire storage since it started 4 years ago" . I declined his offer
2 cars serviced in 1 week...2 bad experiences So I left another poor review for this dealership and their service yesterday for my other car. I had brought in my 2 Toyota vehicles on back to back weeks to have work done. Now today the first vehicle I had brought in a week ago has some problems. I had them install a new block heater and my winter tires/rims for our van. Today was the first time we went to use it since the work has been done and surprise they never reset the tire pressure sensor system to link to the winter ti... read more
Business response:
Hello there, thank-you for your feedback, though I am sad to hear that your experience with our service team was not pleasant. I would like to look into your concerns as what you've described is certainly not how we do business here at Ens! If you're willing, please give me a call or send me an email so I can work to resolve any concerns you might have. My name is Justin Hunt, and I am the Marketing Manager here at Ens. My email address is jhunt@ensauto.ca or I can be reached in my office at (306) 653-5611. I look forward to... read more
How would you like to be over charged? So I booked an appointment to have a new block heater and new winter tires installed on one of my two Toyotas. Have been using this dealership to service both of them a total of 4 times since we moved to town a few months back. Have not had the best service from Toyota dealerships in general. I just went to pickup my vehicle and they just tried to overcharge me approx $150 by trying to slip in some random new warranty that had never been discussed and also overcharge me for the tires th... read more
Business response:
Hello there. I hope that our conversations externally have resolved any concern you might have. That said, if there is absolutely anything you're still unhappy about, please reach out to me directly and we'll work to resolve anything else you're concerned about. Again, my name is Justin Hunt and I can be reached at jhunt@ensauto.ca or in my office at (306) 653.-5611. I look forward to our future discussions, have a great day! -Justin H.
Wrong diagnosis Dealer claimed i needed new struts shocks water pump And all axel seals plus differential seal. They charged 450 dollars to fix air cond And air still not cold
Business response:
Hello Ugah, I hope that we've resolved any concern you might have. I know our service team has been in contact with you to rectify this concern. If there are any unresolved concerns you have, please reach out to me directly. My name is Justin Hunt and I can be reached at jhunt@ensauto.ca or in my office at (306) 653.5611. I look forward to our future discussion. -Justin H.
My toyota service experience The service was good but i had a problem with my extended warranty coz i was not informed that it will expire after 4 years, the 8 free change oil.the advisor told me that my free change oil expired last june 2018 then i still have 2 free remaining free oil change left in my extended warranty.I asked the supervisor if he can extend the validity because i still have 2 free change oil and im not informed that it will expire after 4 years.Its so sad that i lost my 2 free change oil,the free change o... read more
Business response:
Hello MB, I am sorry to hear that you're unhappy about your oil-change offer. If you're willing , please reach out to me directly and I will have a discussion with our service department. We want to ensure that you're satisfied with all experiences at Ens Toyota. My name is Justin Hunt, and I can be reached at jhunt@ensauto.ca or in my office at (306) 653-5611. Thank-you and have a great day. -Justin H.
Poor customer service Took my vehicle in to have a vibration looked at. Drove away with a toonie size paint chip in my grill. Not impressed with the customer service.
Frequently asked questions about Ens Toyota
How is Ens Toyota rated?
Ens Toyota has a 4.6 star rating with 4,568 reviews.
When is Ens Toyota open?
Ens Toyota is open now. It will close at 8:00 p.m.