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Ens Toyota
- Car Dealers
- Saskatoon, SK
About this business
Location details
627 Brand Court, Saskatoon, SK, S7J 5L3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We are not satisfied with the financing department because, we did not get what we want for car loan terms. The customer should have the opportunity to get what they want.
I Was very disappointed in the car service center and the level of dishonesty. guys just be careful taking your car there, because they will over charge you .i went there to change my battery and do regularly car service. When I got there to pick up my car, they charge me for testing the old battery, and says they can't change the battery if they don't test the old one and it's standard procedure, does That make any sense. All I wanted them to do is change my battery.👎 its not good business practice to pile on charges on yo... read more
Business response:
We're truly sorry to hear about your disappointment and regret any negative experience you had at Ens Toyota. Our goal is always to provide exceptional service, and we apologize if we fell short in your case. Your feedback is important to us, and we would appreciate the opportunity to address and understand the specific details of your concerns. If you're open to discussing your experience further, please contact me directly. My name is Justin Hunt, the Marketing Manager here at Ens Toyota. I can be reached in my office at (... read more
Have a issue with the rattling sound in the door panels. At first it was only front door panels but now its all the doors. I have brought this issue to services attention everything I am there. The car has been in service atheist 5 times already, 2 of which were specially for the doors and the other 3 were regular services. In the last visit, I told them about this issue but there was nothing done about it. This kind of issue should have been resolved in the first 2 services max but it hasn't.
Business response:
We understand the frustration with the ongoing rattling issue in your car doors and appreciate your patience. To expedite the resolution, could you provide specific details about the problem? Additionally, have we accurately noted if we were able to replicate the issue during your recent visits? We'll escalate the matter within our service department for a prompt solution. My name is Justin Hunt, the Marketing Manager here at Ens. I can be reached by email a jhunt@ensauto.ca or by phone at (306) 653-6154. I look forward to h... read more
Poor service. On hold for 20 minutes before booking. Took 3 weeks to get in for service. Left vehicle there for 3 days.
Not good Poor service Careless handling Customer service is tooo bad Very poor communication skill
Business response:
We're genuinely sorry for your recent experience at Ens Toyota. We're committed to providing excellent service and regret that we didn't meet your expectations this time. Your feedback is important to us, and we'd appreciate the opportunity to learn more about your concerns. Please reach out whenever it is convenient for you so we can address your issues and enhance our service. My name is Justin Hunt, the Marketing Manager & I can be reached in my office at (306) 653-6154 or by email at jhunt@ensauto.ca We're dedicated to i... read more
Took my new car to the dealership for fixing a manufacturing issues and guess what they charged me for diagnosis the issue. They found out it was a manufacturing issue still charged me. I tried to negotiate but that didn’t help. Parts are covered under my extended warranty then tell me what did Ens Toyota do to their customer?
Business response:
We appreciate your feedback regarding your recent visit to Ens Toyota. We apologize for any inconvenience you experienced when charged for the diagnosis, even though the issue was covered under warranty. Our diagnosis charge is a standard procedure, and we acknowledge that this might not have met your expectations. We take your feedback seriously and will review our policies to ensure greater transparency in similar situations. If you would like to discuss your concerns further, I am available to talk. My name is Justin Hunt... read more
Bad customer service. I went in for a recall which is scheduled at 11 am and when asked for more service I asked for an oil change. I told the lady service advisor that I have to return to work at 1 pm and that I need to go before that time. She was aware of it since I told her many times until she said okay. I was waiting in the waiting area and she phoned me at 12:05 pm saying if I need more service. I told her no, so she said they will just be wrapping up the service as there is no other service to be done. I was waiting ... read more
Business response:
Hi Lloyd, thank you for taking the time to provide us with a review & for the feedback on your visit. I am sorry that you did not have a great experience and would like the opportunity to discuss how we can resolve your concerns. We take our customer feedback very seriously and are always looking for ways to improve. My name is Justin Hunt, the Marketing Manager here at Ens. I can be reached in my office at (306) 6536154 or by email at jhunt@ensauto.ca. Have a great day.
Clean dependable service. Knowledgeable staff. A a a a a a a a a a
Approx 8am May4/22 very disappointing, rude encounter with your receptionist in the main lobby!! She was busy on her cell phone while I waited to get her attention and then she glared and stared at me without a word or a smile!! Will be a long time before I come back!! (21 Rav4Hybrid - not listed on next question)
Frequently asked questions about Ens Toyota
How is Ens Toyota rated?
Ens Toyota has a 4.6 star rating with 4,568 reviews.
When is Ens Toyota open?
Ens Toyota is open now. It will close at 8:00 p.m.