This profile has been claimed by the business owner or representative.
Destination Toyota Burnaby
- Car Dealers
- Burnaby, BC
About this business
Location details
4451 Still Creek Dr, Burnaby, BC, V5C 6G9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Poorly organized service department I scheduled simple maintenance for an appointment starting at 7:30 AM, as I had to get to work. Over an hour and a half later, my car was still sitting in the lot and had not even entered the shop yet. I don’t think they understood the idea about what an “appointment” means. If you value your time, I would not recommend going to this service department.
Terrible customer service No appointment oil change is a joke and shows they don’t care about customer. First wait 15-30 to get appointment then wait 2+ hours for a basic oil change. Not allowed to make an appointment? xxx customers should not be wasting half a day for this service.
Horrible service, incompetent staff Went in for a complimentary interior clean and wash - ended up getting my 4Runner back with the same amount of dirt as it went in, and an extra greasy palm print on my exterior side pillar. When I went back to ask whether or not they actually vacuumed, I was asked whether or not I want the interior to be pressure washed...It's quite pathetic to be asked that question especially from a dealership. That was the worst dealership experience of my life and will never accept another complimentar... read more
Disappointed I've been going to this Toyota service location for almost 9 years now with my 2009 Rav 4 and I know I'm paying more for labour to expect better service quality. However, I've recently been quite disappointed. On May 1st, I went in for regular service maintenance and oil change. The cooling service system was recommended amongst many items and I chose to do that one for $126.95. On approximately June 1st, my vehicle was making lots of noise and I also changed my alternator there for over $700. There appeared to ... read more
Looks great but you'll regret it afterwards. We bought a slightly used 2016 corolla from destination toyota and I'd give 1 star for the following reasons. 1. Documentation fee of $495 is steep considering they didnt provide record of the first and second oil change of the car prior to 22,000kms. Shame on me for not catching this prior to sealing the deal. I'm now crossing my fingers and taking destination's word that "certified toyota" means a guarantee that the car won't have its engine warranty denied by Toyota Canada if s... read more
Business response:
Hello Flynn, We do value you! The oil change portion of your next visit is included in your Certified purchase. Please book with me directly. jmcinnes@destinationauto.ca I looked into the warranty and any penalties for adding it later. I'd gladly review with you when you come in. James
bad service and dishonest They do advertisements to change the oil with lower prices.But when you go in and change the oil, they charge you very much in the end.You can pay at least 150 plus money for the oil chang.But they write 39 CAD in advertising.
Business response:
Rooster, Sorry to hear about your visit. All work is to be authorized by the customer before we start. Please read below and contact us. Many of our customers choose extra options when they visit and some simply want their oil changed. We service all makes and all models. We perform regular price comparisons with our local competition and we are always less than the other dealers AND aftermarket 'quick lube' establishments. Our ads do not apply to all models due to some makes and models needing special oil. We always do our ... read more
AVOID unless you want to be SCAMMED!! Me and a friend came here to buy a Brand new vehicle from Destination Toyota, It was also our first time buying a Brand new car, but this dealership is a SCAM!! And I will explain why. Before making the purchase we went on the Toyota.ca website to configure the vehicle. We were interested in buying some dealer installed Interior accessories, worth around $950. upon signing for the vehicle and noticing the $950 price added on, we thought we would get the accessories we were interested in.... read more
Business response:
Hi Justin, We have tried to find your file so we can investigate your issue. We cannot find any case, email from you or internal concern incident relating to any file. The team at Destination Toyota and I would be more than happy to help you. We are Presidents Award winners from Toyota Canada for leaders in customer satisfaction and strive to always exceed our customer expectations. I personally have no emails nor do I have any messages from my reception team based on your first name in this review. Please call or email me d... read more
Very unprofessional and dishonest dealership. This place sucks.... Not only they are unprofessional but they are just bunch of careless people. They advertised info dishonestly on autotrader and the manager didn't care to even acknowledge. These are very unfriendly people with absolutely hopeless management. TRY TO AVOID AND IF YOU CAN'T... THEN BE VERY CAREFUL OF MANAGERS.
Business response:
Hello Vic & Sheetal, We are very sorry to hear about your experience in April. We have since moved into our new home on Still Creek Drive and have a new management team to meet the needs of ours customers. If you are still looking for a new or preowned vehicle we can have you deal directly with our General Manager or one of the new sales managers. Destination Toyota Customer Service Team 604.571.4350 toyotaexchange@destinationauto.ca
Frequently asked questions about Destination Toyota Burnaby
How is Destination Toyota Burnaby rated?
Destination Toyota Burnaby has a 4.6 star rating with 6,324 reviews.
When is Destination Toyota Burnaby open?
Destination Toyota Burnaby is closed now. It will open tomorrow at 9:00 a.m.