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Destination Toyota Burnaby
- Car Dealers
- Burnaby, BC
About this business
Location details
4451 Still Creek Dr, Burnaby, BC, V5C 6G9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
It's been a difficult decision to write this review. I'm a big fan of Toyota cars in general, but I'm not a fan of how the team at Destination Toyota Burnaby has handled our families situation. I'm not here to tear anyone down, and will not name names, because that is not the purpose of this review. I'm not here to shame anyone, I'm just here to warn unsuspecting customers of what they're getting into when they order a car from this dealership. I ordered a AWD Sienna Hybrid 14 months ago. We were being served by the most sen... read more
Business response:
Hi Sam, We sincerely apologize for the frustration and inconvenience you've experienced throughout this process. Your feedback is greatly appreciated, as it helps us improve our services. We deeply regret that your expectations were not met, and for any miscommunication that occurred during this time. Please feel free to reach out to our dealership management at dtbfeedback@destinationauto.ca if you have any further comments or there's anything we can do to assist you further.
$350 for safety check - bare wire and cable covers needed not mentioed or fixed / air conditioning not working / regassed for $150 and still didn't work / said it would be over $2000 to fix / found mechanic who said bearings were shot (first thing your mechanics should have checked before regassing) / He found part and job was fixed for $400 / wanted to have you as a go to, but clearly can't trust your work or your upselling tactics / sorry
Business response:
We want to help figure out what happened. Please contact dtbservicefeedback@destinationauto.ca
On Feb 01, 2023, I sent my Toyota Prius Prime Upgrade for an estimate on the bottom of the vehicle for damages due to car sliding to side of the road. The car was drivable and engine was in good condition. After the inspection and estimate was completed, I noticed there was an error message on the display "Grille Shutter Inoperative." with a malfunction sign and a yellow "i" sign. On opening the hood and vinyl cover, I found a yellow masking tape on the grille shutter assembly. Apparently the mechanic had done some work caus... read more
Business response:
Estimate was too costly and unreasonable body repairs.
From the island and our 2021 Highlander hybrid died in New West. Westminster Toyota was useless ( couldn’t get us in for a month) so that was not going to help so we called Destination and they said they would look at it between jobs. Then they called today and changed their story. If they would have told us yesterday that we couldn’t be helped, we would have tried elsewhere. Garbage service. I remember when Toyota was a great brand. So far less than impressed with the BC dealerships.
Business response:
Hello Richard. We apologize that we were not able to squeeze in your vehicle for a diagnosis. With the best of intentions, our team tried to offer assistance and truly wanted to help you in a difficult situation. Having a vehicle issue while traveling away from home can be difficult and frustrating. Unfortunately, we were limited by the availability of our technicians to perform a proper diagnosis. Sometimes unplanned absences and unpredictable events take a toll. It is certainly regrettable that we were not able to assist y... read more
Send my 2018 Sienna to fix a noise coming from the draw door on the driver side. Problem was specifically stated but after 4 hours ($377), the sound came back after half hour of driving. Asked the service what they have done, she said it was hard to track the noise as there were lots of sound in that vehicle. After testing the vehicle with another mechanic, the vehicle was fixed, another 3.5 hours, with a lengthy report with basically voice down to lube and tightening of door latches and hinges. P.S. 2018 sienna vehicle was ... read more
Business response:
Sorry to hear that Gary. Our service manager wants to review your visits with us. Can you share your contact details? Dtbservicefeedback@destinationauto.ca
Unprofessional staff - I had a disappointing experience with Toyota destination so I'd like to share it. I submitted a trade in appraisal for my car and a day after, I received an email from "Dave" who proposed me to book a test drive for RAV4. I asked him if it's possible for me to book for the same day at 5:30 pm and he was like "absolutely". I finished my job earlier in order to be able be there on-time. When I arrived, I shocked as Dave wasn't there. I know an emergency can happen to everyone but he should have informed ... read more
Business response:
Thank you for letting us know. Management has started a case. We will update you and this review after we find out exactly what happened.
Service was bad I DO Not recommend use this dealer shop Service not no good
Business response:
we are sorry to hear about your visit and we would like to review this with you. Can you please reach out to dtbservicefeedback@destinationauto.ca. Thank you.
I can’t post on Google review because I am trying to give you one star , Horrible service , you guys not help full , You controls so much Google reviews, Yes Linda I agreed with you
Business response:
Hi Mike. Not sure we understand. Can you reach out to us so we can try and help you? Dtbfeedback@destinationauto.ca
Me either I can’t post my review on Google , I can send you screenshot
Business response:
Please do. We can't and don't have any control over google. Email us anytime dtbfeedback@destinationauto.ca
Frequently asked questions about Destination Toyota Burnaby
How is Destination Toyota Burnaby rated?
Destination Toyota Burnaby has a 4.6 star rating with 6,324 reviews.
When is Destination Toyota Burnaby open?
Destination Toyota Burnaby is closed now. It will open tomorrow at 9:00 a.m.