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Destination Toyota Burnaby
- Car Dealers
- Burnaby, BC
About this business
Location details
4451 Still Creek Dr, Burnaby, BC, V5C 6G9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Well I done everything , already Talked Carmin your General Sales manager but I don’t have any updates about my new car, I ordered six months ago now I am going to Vehicle Sales Authority of BC Good luck
Business response:
Hi Linda Our General Managers name is James. Feel free to call in or email us @ dtbfeedback@destinationauto.ca and we will get him a messgage. The VSA is a good resource and can help arbitrate an issue but perhaps we can help expedite an investigation. Let us know.
I don't normally write reviews. I had a 6-day negative experience at this Toyota Dealership over my car's electric water pump and temp. sensor replacement. My check-in was efficient and Emily in Service was gracious and did all she could to help, but nearly all the involvement from management was unprofessional or incomplete. I have a 2010 Prius that I bough as a cert'd pre-owned from a dealership in 2012. I've only serviced it at Toyota dealerships. After dropping my car here on Friday morning, the service dept. called me a... read more
Business response:
Sorry to hear about your troubles. We will share your review with the team.
I’m a serious car buyer - yesterday was the 2nd time I walked. 1st time, no one offered to greet or assist, 20 minutes. bought an Acura. serious about RAV4, not on display, no offer to show me one. Never to Return.
Business response:
Sorry to hear that. It has been very busy and tough to get staffed up correctly but that isn't the customers fault and we need to be better helping everyone who comes in. Appointments sometimes get priority and I would gladly review your situation with the General manager if you care to share any other details. dtbfeedback@destinationauto.ca
Rude, Condescending and extremely poor customer service from the advisor at the service department. I have a lease that I took in for the third prepaid service and requested for cleaning as both the earlier times the car was returned dirtier than when I it was taken in. The lady was so extremely rude and said I should opt out of cleaning as that is what happens with the automatic cleaning. There were boot prints on the door and mud on the floor mat too. She said the vacuum was broken and pointed out how dirty it was. She sai... read more
Business response:
Sorry to hear that Alka. We have asked our service manager to reach out to you.
Toyota distination is the most disgusting Toyota dealer I Replacement my alternator in this Toyota destination they charge me $1000 after that I contact with another Toyota dealerthey told me $600 I bring the price match back here and theyand they are saying oh I’m so sorry there is a mistake never Trust this Toyota distination 0 star before you make plan to do any work call Other Toyota dealer
Business response:
We're sorry to hear about your negative experience with us. We would like to assure you that we are committed to being transparent and upfront about all our pricing and that this does not reflect the typical way we operate. We appreciate the feedback and will take it into account as we aim to improve our processes. If you have any other comments, please feel free to email us at dtbservicefeedback@destinationauto.ca
They will do work on your car that you don’t need .I got They will do work on your car that you don’t need . I got a second opinion on a steering the dealer said I needed and it was not needed at all.
Purchased a 2021 4Runner Off Road and they are slick and not to be trusted. They damaged my vehicle and then stone walled me while stating their amazing service. No help no second opinion, thing but deflections and deferrals. So be wary and go to any other Toyota dealership.
Rude customer service Went in for a small warranty job. Had Don Kyle as agent. No greeting, accusatory stance from the start. His tone and comments made you feel like it is your fault and no work should be done for you under warranty. Talks to you like a used car salesman and keeps repeating 'I've done this for 40yrs'. Doesn't realize there are many people in this world who understands mechanics and car maintenance. I would not take any technical advice from this individual. Do I want to spend my money in a place where this ... read more
VERY RUDE MANAGER-UNCOURTEOUS BEHAVIOUR I went to buy a RAV4 hybrid limited edition, which was on booking because of it's high demand. The car arrived after 2.5 months of booking and when i went to pick the car the product advisor was not there because he temporarily stopped working due to Covid-19. There were some misc. charges which he promised to wave off at the time of pickup-he made a note of it on a piece of paper. Because he wasn't there we talked to one of there managers who behaved very impolitely,rudely and illogic... read more
Business response:
Hi Lovepreet. We regret to hear your recent experience with us was not up to standard. Thanks for providing your feedback and we'll be sure to take your comments into consideration as we improve our internal process. If you have any questions or additional feedback please reach out to us at dtbfeedback@destinationauto.ca .
Frequently asked questions about Destination Toyota Burnaby
How is Destination Toyota Burnaby rated?
Destination Toyota Burnaby has a 4.6 star rating with 6,324 reviews.
When is Destination Toyota Burnaby open?
Destination Toyota Burnaby is closed now. It will open tomorrow at 9:00 a.m.