This profile has been claimed by the business owner or representative.
Charlesglen Toyota
- Car Dealers
- Calgary, AB
About this business
Location details
7687 110 Ave NW, Calgary, AB, T3R 1R8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
It was nice experience with May Leung for buying new vehicle. She was knowledgeable and friendly. But they don't have new hybrid vehicle for test drive which will make our decision easy.
I was shocked by the treatment I received at Charlesglen Toyota dealership. I brought my Sienna in for service and was recommended to flush the transmission oil, which I agreed to. However, a week later, I noticed a strange sound coming from the engine. Upon returning to the dealership, I was told that the transmission was broken and given a quote of around 12k for repairs. When I raised my concerns with the manager, I received very delayed responses and was ultimately told that it wasn't their responsibility since I had dri... read more
Business response:
Dear Justin; We are truly sorry to hear about your experience with our service department. We take customer feedback seriously and strive to provide the best service possible. We understand your frustration regarding the transmission issue, and we empathize with the inconvenience this has caused. However, it's important to note that after the service was performed as requested, plus we did not receive any communication from you for over 30 days regarding any concerns or issues with your vehicle. As a dealership, our priority... read more
Took truck in for oil change. Was emailed prior to say they wanted to do a full service package. I responded with only wanting an oil change this time. Appointment coordinator acknowledged this and stated that’s what would be done. However when picked up they charged me for the full package as they stated that is what was done. Emailed back to the booking coordinator. They stated they would escalate to their manager and I would hear back this week. So far nothing. They have the money and aren’t interested in correcting their... read more
Absolutely check Charlesglen's prices. If you're not aware, they raised their services pricing a while ago. I'd like to say that, over the years, I have absolutely no complaint about their service work - just the prices in place now. Example - in the last three estimates I've gotten, they have been higher anywhere from 19% (Last is a savings of $726 on Charlesglen's estimated cost of $3800) to 50% (wiper blades - estimated at $36 a blade installed here - $16 installed elsewhere. Including things as simple as Charlesglen car ... read more
I had an incredibly negative experience with charlesglen Toyota and their service manager and brent carefoot. My interaction with him was unprofessional and unhelpful, leaving me feeling frustrated and is appointed with my experience at the dealership. From the start, Brent was dismissive of my concerns and shows me a complete lack of customer service skills. He seemed more interested in pushing additional services and upgrades than addressing the issues I had brought the vehicle in for. He also made several inaccurate state... read more
Business response:
Hello, I hope you're having a great morning, and would love to hear more specifics of your concerns as we take them very seriously. We did notice you place the identical review on "Google" under the name of James Smith , and I did talk with Brent and we currently have 6 James Smith as guests, and no recollection of poor satisfaction with any of them. Would you please reach out at your convenience so we can make things better. I can be reached at (403)451-0611 and or generalmanager@charlesglen.toyota.ca . Warm Regards, Tim Be... read more
Smoke and mirrors. Salesman will say anything to make the sale and then back out on their word at time of sale. Sold me a vehicle that failed to meet a proper inspection and from there it was nothing but an absolute nightmare trying to rectify. Alot of 'misunderstandings' on blatant statements. Incompetence on many levels. Only person we dealt with that did not give us a run around was Rick with the finance department. Will not be dealing with this dealership for anything in the future.
Business response:
Hi, thank you so much for taking the time to speak with me about your concerns. There is no doubt that we dropped the ball on several fronts in your case and we truly are sorry for the inconvenience that this caused. I am very happy to hear that a resolution has been found and an appointment has been made to have your block heater installed. Your feedback truly is appreciated, if we don’t know when we have erred we will never get better. We have taken your concerns to heart and need to ensure that we use them to get better i... read more
Service department is in disorganized. Folks at the desks are rude as xxxx. The service department is the very definition of incompetent.
Waited a year and had to cancel the order for my Highlander-Hybrid at MRSP. While waiting, reserved a 2nd small SUV at MRSP, the Rav4-Gas, that never came, no update were given, at the time No bill of sale was provided so not even sure if this was reserved. These guys taking advantage of supply and demand. If your willing to spend an extra 10k then you don't have to wait for a vehicle, they will find one for you or all of a sudden a cancelled order will show up. For a year, no communication or updates. They will sell you som... read more
Business response:
Hi Muzafar I am sorry to see you have continued your slanderous false claims on other platforms as well. I appreciate the opportunity to discuss your transaction with you and agree we should have provided the bill of sale, for that I am sorry. We do not however charge over MSRP or take advantage. We have a transparent waitlist and communicate to our customers that priority is given to those who have a trade in vehicle. We are experiencing longer than average wait times for a new vehicle and understand how frustrating that pr... read more
Charlesglen Toyota recommended the Cabin Pollen filter replacement for $35 on my 4Runner, I agreed thinking I am getting the good quality Toyota filter. (Replacing 4Runner cabin filter is super-easy and quick - 1 minute - basically only the cost of filter). At home I looked at what filter they put - it was probably the poorest quality, cheapest piece of garbage they could find on the market - thin and flimsy... I am getting it replaced with the good quality one I bought for $25 in Auto-Value - Customer rip-off! Also, yesterd... read more
Business response:
Good day Stan. Thank you for taking the time to write this review. We only use factory Toyota cabin air filters. A cabin filter may look of poor quality if it is flimsy. The quality of filter is rated by the micron filtration level. Since the oil drain plug gasket was missing, there must have been an oil leak. I would like to investigate this further and offer to clean oil spills. Would you be so kind as to contact me at 403-451-0610 or at brentc@charlesglentoyota.com. Thank you very much and I look forward to connecting wit... read more
Frequently asked questions about Charlesglen Toyota
How is Charlesglen Toyota rated?
Charlesglen Toyota has a 4.7 star rating with 6,280 reviews.
When is Charlesglen Toyota open?
Charlesglen Toyota is closed now. It will open on Monday at 8:30 a.m.