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Ajax Nissan
- Car Dealers
- Ajax, ON
About this business
Location details
500 Bayly St W, Ajax, ON, L1S 4G6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very disappointing I went to buy 2 new Rogue's - when I went to pick up the first, on a confirmed appointment, I had to wait 20 minutes. I had to go and find the sales rep and tell him (again) that I had an appointment time and wanted it respected. My trade-in cheque was not ready. The process took over an hour to pick up my new car. The cheque was not sent until 5 days later. When I asked they could just cancel the cheque and e-transfer, they refused. When my daughter went to pick up her new car, her cheque was not ready. W... read more
Business response:
Good afternoon Robert, thank you for reaching out to us. We're sorry to hear of your experience. We see that you have also left us a review on Yelp. As we shared on Yelp, from our understanding, you were informed that our Controller was dealing with a family emergency, and therefore the cheque was not ready last Friday. We apologize for that convince. Our General Manager was in communications with you on Saturday, and you were informed that you were going to receive your Trade-in cheque by courier for Monday. You were also g... read more
Servicing existing customers We've been with Ajax Nissan for over 5 years. We still have an MV Truck we drive, our second truck we traded in for a Nissan Rogue in December of 2016, we decided to have the Rogue leased, well it was to our advantage then, not any more. Lately we contacted Ajax Nissan asking questions if we are to exchange, if we are to buy out. In our books this means we still believe in Nissan, we still wish to give our business to this dealership. You think the accounting office will get a sale representative... read more
Business response:
Hello, thank you for your review. We've contacted our General Manager who mentioned that you received all the information you were looking for. If you have any more questions, our Customer Care Team can be reached at care@ajaxnissan.com. Thank you.
Excitement over Sound Judgement - Bad Choice. Don't go alone After doing research on a specific car and making comparisons, seemed like this dealership would have the best bang for my buck - until less than 24 hours of driving the pre-owned vehicle out of the lot. Oh wait, I couldn't even drive it OUT of the lot because the battery was DEAD. (But wait, didn't I just sign papers that it was CERTIFIED and PASSED safety? hmm, question mark there. That should have been my red flag to refund my deposit immediately and tell the sa... read more
Business response:
Good morning, thank you for your review. We spoke with our General Manager and understand that we took back the vehicle you were having issues with and got you into a brand new vehicle. If you have any more concerns, please contact our Customer Care Team at care@ajaxnissan.com. Thank you!
Selling service you don't realy need. On November 5 I took my Pathfinder for oil change and winter tire swap. Sevice advicer told me that who ever did the brakes forgot to removed the plastic on the back brake pin that cause corrosion according to the me hanic that is working on my car. Because of the corrosion the brake caliper is stock and cause premature ware and tare and they recommend that I changed the brakes that costs $700 or so plus tax. I told them that the brakes is still original and only have 52,000 km never bee... read more
Business response:
Hello, thank you for your review. We're taking your comments into consideration to improve our dealership overall. Have a great day!
Customer service fail for used car purchase Bought a used car from the dealer and we needed a temp permit to get it safetied. Was told it would be fine on the day we picked up to ensure we had the full 10 days to get the work done and registered properly. Low and behold, the sales guy tells me that they've registered it early due to "month end" and now they've essentially shaved off some days and shortened my time to get the work done and registered. Customers service and their "word"means nothing once you've paid apparently... read more
Business response:
Good morning, thank you for your feedback. We see that you wrote this review a while ago but we'd like to apologize for any inconvenience this situation has caused. We are taking your concerns into consideration at our dealership to improve our overall experience. Thank you.
Exhausting and not transparent Exhausting and no transparency. Stay away from the used car section, these people are an embarrassment to the franchise. If you plan to waste people's time you should worry about business longevity. These people sold me a car with no head rests bruh! We had to argue to get 1, on getting home I realized that the remaining at the back were missing. Which leads me to worry what else they took out of the car to remain cheap. This is 2018, they are franchisee of Nissan a global car manufacturer and ... read more
Business response:
Thank you for your review. We understand that you wrote this review some time ago but we'd like to let you know that we are taking your comments into consideration at our dealership. Have a great weekend!
Nissan 2016 constant issue just like a lemon On April 1,2018 I was just leaving for work when the Nissan Rouge 2016 stall refuses to turn on/stall and made the weirdness noise and burning smell coming from it. I called this morning and I was asked ( did you put gas into the vehicle a day or 2 before. REALLY.... DON'TY THE SUV NEEDS GAS TO RUN, WHY WOULD PUTTING GAS INTO THE SUV HAVE TO DO WITH THE STALLING AND SHUTTING??????? OFF????? This is the first time driving/purchasing a Nissan, I will stick to Chrysler any time.... I... read more
Business response:
Good morning Angela, thank you for your feedback. We see that you wrote this review some time ago, but we'd like to ensure you that we've reviewed your comments and are taking them into consideration. Have a great day!
Poor customer service Love my new car but wish I'd dealt with a different dealership. They failed to meet the timeline they provided and would not respond to my inquiries looking for an update. When I finally reached them there was no explanation just hollow apologies saying they would "make it up to me". Well that didn't happen.As soon as I signed my name and they had the sale customer service meant nothing to them.
Business response:
Hello Liz, we're so sorry that you didn't have a great experience at our dealership! Our Customer Care Team would really like to speak to you further about the details you've described above. They can be reached at care@ajaxnissan.com. Thank you Liz & we hope to hear from you soon!
Agreements not taken seriously I had called regarding a pre-owned vehicle made arrangements to purchase the vehicle on Tuesday as the vehicle was not at the premises worked out a payment and a deal I was waiting for a call to be told when I could see the vehicle as it was not on site yet. The call I received was one saying it was sold. Called several times to several managers without a call back. I would not recommend this dealership.
Business response:
Thank you for taking the time to reach out to us, Subi. We are so sorry that the vehicle sold before you got a chance to view it. Unfortunately, we are unable to hold vehicles for an extended period of time unless a deposit is given. If you're still shopping, we have many amazing new and pre-owned vehicles on our lot that our team would be happy to show you. We can be reached at 905-686-0555. Thank you! – Ajax Nissan
Frequently asked questions about Ajax Nissan
How is Ajax Nissan rated?
Ajax Nissan has a 4.3 star rating with 1,748 reviews.
When is Ajax Nissan open?
Ajax Nissan is closed now. It will open at 7:30 a.m.