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Ajax Nissan
- Car Dealers
- Ajax, ON
About this business
Location details
500 Bayly St W, Ajax, ON, L1S 4G6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Buyer Beware: Purchasing a brand new vehicle shouldn't be a nightmarish experience. Upon picking up my brand new vehicle I noticed a manufacturing defect on the driver's side door. There was a welding imperfection with missing paint on the door. They informed me that it was covered under warranty and would have it repaired. When I picked up my vehicle after the repair of the manufacturer defect, I noticed there were numerous scratches throughout the interior and exterior of the vehicle. Apparently they cleaned my car after r... read more
Just a money-grab business: I regret to inform you that my experience with the Nissan Ajax dealership was extremely unsatisfactory. Despite engaging in a verbal agreement, the dealership displayed a complete lack of integrity and acted deceptively. Not only did they fail to honor their promise of a refund, which was explicitly guaranteed by their manager Patrick, salesperson Moe, and finance person Amit, but they also demonstrated a disheartening level of unprofessionalism by evading my inquiries and necessitating persistent... read more
Business response:
Hi Hala and Craig, To fill in a few missing details in your review: We did come to an agreement about the return of your previous vehicle and we both agreed that you were to let us know by Tuesday if you had any issues or concerns with the return of your Audi. Tuesday came and went, and you called us on Thursday to add an extended warranty to your vehicle and also gave us the confirmation of insurance from your agent. Then on the day of delivery (Friday) you emailed to say you wanted to cancel. We would love to help you with... read more
I have tried to get a service appointment for two weeks. Oil change and tire rotation. They won’t answer the phone, respond from the website virtual asssitant, or even respond to their own random text they sent direct to me asking if I would like service done. Emails to both service managers have been ignored. Done with them.
I asked these guys to do a simple service on my car. After a few hours I get a text from Jonathon, suggesting that I do $1,364.00 in work that they deemed to be critical with a red sticker. I talked to the guy and told him that this is absolute nonsense, it's upselling that not required and it's very misleading. I was told that if they didn't tell you what was available, then they wouldn't be doing their job right, with a condescending attitude. I own one Nissan and two infiniti's. I told the guy, it's the last car you'll se... read more
Unpleasant experience from Ajax Nissan I took a pre-owned 2020 Toyota Corolla from Ajax Nissan by mid of May 2022. While purchasing the vehicle we had paid an extra $699 for a guaranteed vehicle check-up (Ajax Nissan CPO Six Months). After a month of purchase, we realized that the spare key they had provided for us was not working. We tried contacting and visiting them multiple times for an appointment to identify the problem. On 13th June 2022, I went to the showroom the finding out about the issue and they said I need to b... read more
Sales team 5 star, Dan was great purchase our second Nissan Pathfinder there. Service department 1 star. Very pushing on trying to up sale over priced cleanings and checks during oil change appointments. Multiple issues with this Pathfinder currently still awaiting service but no parts or even a follow up. I’m sick of calling just getting the runaround. For this reason I won’t be purchasing anything else from Ajax Nissan nor will I be purchasing another Nissan in the future. Own two pathfinders in the last 4 years but this 2... read more
Business response:
Hello Coop. We would like to express our thanks for your honest feedback about your experience, and most importantly we want to sincerely apologize that we fell short of your expectations. Our General Sales Manager Adam would like to follow-up with you on your visit to get some more details so we can improve and make sure this doesn't happen again. Please send him an email with your feedback to adam@ajaxnissan.com. Our goal is to always deliver an incredible experience for all of our customers and we are sorry that we failed... read more
Went for service Car came back with grease inside on door panel and rug. Had a break job done. Next day the caliper falls off while I am driving. Dealer says the service manager will call to discuss my service experience. No one called. Great car lousy service.
I Love my new 2022 Pathfinder but if I could give the dealership lower than 1 star I would. There seems to be a culture of dishonesty and customer carelessness that pervades the entire place. I just returned to exchange yet another purchase mix-up and I now will NEVER cross their doorstep again. All my service will be done by a local mechanic or at the Whitby dealer.
Business response:
Good Day, Thank you for the feedback, and we can assure you that our culture here is based on honesty, integrity and customer service. Those are the pillars and foundation for everything that we do. We are extremely sorry to hear you didn’t have a great experience at our dealership that aligns with those values. Our General Manager Jennifer would be happy to assist you in any way she can. Please contact her directly at jennifer@ajaxnissan.com. Thank you!
I would have picked lower if I could.I bought a Nissan I would have picked lower if I could. I bought a Nissan Titan pick up truck from them in 2019 and less than 1 yr later they had to replace the engine. This was a manufactures defect which they did replace under warranty. However 8-9 months later while headed to my cottage a radiator hose falls off due to a hose clamp failure because they used old parts when fixing my engine. I end up stranded on the side of the road until someone stops and then drives to their home and g... read more
Frequently asked questions about Ajax Nissan
How is Ajax Nissan rated?
Ajax Nissan has a 4.3 star rating with 1,748 reviews.
When is Ajax Nissan open?
Ajax Nissan is closed now. It will open tomorrow at 7:30 a.m.