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Ajax Nissan
- Car Dealers
- Ajax, ON
About this business
Location details
500 Bayly St W, Ajax, ON, L1S 4G6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am extremely disappointed with the service department of this dealership. I drive a Nissan NV1500 and I had an engine light come up on my cluster. I took the vehicle to my mechanic. He scanned the vehicle and told me there was a problem with my catalytic converter. My mechanic told me to bring the vehicle to the dealership because I was under mileage and should be replaced under warranty. So I made an appointment with Nissan and I brought my vehicle in. Before I brought it in my engine light had gone out but I brought the ... read more
Worst dealership I've ever dealt with. Sales people lie and try to sneak stuff onto the invoice. Service is terrible and untrustworthy. Avoid at all costs. Used to be a good dealership, now it is the worst.
Horrible! Do NOT service your vehicle here. I took my Horrible! Do NOT service your vehicle here. I took my Rogue in for oil change and tire rotation July 28,2021. Spent $129 and not sure of my tires were even rotated. Tires were left unbalanced front left air reading 37, right front 35, rear left 38, rear right 37. Should be 33 in each.
Business response:
Horrible! Not what service should be Nissan
DO NOT get your car service here. I brought a 2019 Nissan Kick while was washing the the car as soon as the water touch the screen which was not in full blast the windshield start cracking from the top. there is no chip or anything. when i went to the dealer the manager talk me down and act as if i was foolish and request I pay for this as she said there was a chip that was not which only she s
Wouldn't ever give it a one. Zero is too much.EXTREMELY Wouldn't ever give it a one. Zero is too much. EXTREMELY RUDE service at service area. HUMILIATED me if front of other customers. HORRIBLE
Business response:
It's unfortunate that you felt insulted by our team but leaving a review from an anonymous account doesn't help us understand what happened or find a solution for the issue in the future. We take complaints seriously and look into them when we feel like they're coming from a justified source. It's difficult for us to change or improve when we don't even know if you're a customer. Just something to keep in mind on any reviews you might leave for the place you now service your vehicle.
DO NOT get your cars serviced here. Read the other reviews on service - seems I am not alone. Issue: The advertised service 1 price on the Nissan Ajax website ($44.95) that customers are shown is not honoured at the actual dealership service department when customers drive in for service. This is not in alignment with the "Transparent Transactions" promised to customers on Nissan Canada's website. Such practices come across as unethical and it raises trust issues with this Ajax Nissan. Description: After bringing in my car, ... read more
Business response:
We're sorry for the delay in responding to you, we are running a smaller than usual staff due to COVID. It's unfortunate to hear you had an issue with your dealership. If it has not been resolved and you would like to speak on it further please email care@driveautogroup.ca with the details of your complaint, your phone number and your name as it appears in our records. Thank you and have a nice day.
not to be trusted I bought a used 2010 dodge nitro from the dealership 2 years ago. I guess it was a trade in. I was happy with the deal and I've had to do about $3,000 worth of work on the car. I have no complaints on that because it's a used car.. But recently I had my brakes and calipers done by my Mechanic of 25 years and he informed me that I had no emergency brakes..Not only that that the part that makes them work wasn't even on the car..A $250.00 part..I've been driving for 2 years without a emergency brake..If I ever... read more
Business response:
We're sorry for the delay in responding to you, we are running a smaller than usual staff due to COVID. It's unfortunate to hear you had an issue with your dealership. If it has not been resolved and you would like to speak on it further please email care@driveautogroup.ca with the details of your complaint, your phone number and your name as it appears in our records. Thank you and have a nice day.
I strongly believe that a dealership’s service department should be trusted. Unfortunately, I no longer trust the service department at Ajax Nissan. Last week I took my 2018 Murano to the dealership for its 40k service. I had previously had the oil changed so I only required a tire rotation and a multi-point inspection. I fully expected to face a fairly inexpensive bill. I was then informed that I needed to have the brake fluid changed. This sounded suspicious to me and asked how often the brake fluid needed to be changed. I... read more
Business response:
We're sorry for the delay in responding to you, we are running a smaller than usual staff due to COVID. It's unfortunate to hear you had an issue with your dealership. If it has not been resolved and you would like to speak on it further please email care@driveautogroup.ca with the details of your complaint, your phone number and your name as it appears in our records. Thank you and have a nice day.
Waste Of My Time During COVID-19 As a health care provider during Covid-19, taking time off, simply isn't a regular occurrence by any means. I became aware of a Recall on my Maxima, I had purchased last year. I was not informed of this ABS problem, that initially was discovered by Nissan in November 2019, should be noted it is now June 2020. I found this out myself on Nissan.ca, which I recommend people doing themselves on their own vehicle. I called Ajax Nissan to book an appointment for this recall on Friday. I was assured... read more
Business response:
Good afternoon Steph, thank you for reaching out to us. We apologize for the delay in our response, and we are sorry to hear of the experience you have had at our dealership. At this time, if there is anything our team can provide, please contact our Customer Care Team at care@ajaxnissan.com. Thank you.
Frequently asked questions about Ajax Nissan
How is Ajax Nissan rated?
Ajax Nissan has a 4.3 star rating with 1,748 reviews.
When is Ajax Nissan open?
Ajax Nissan is closed now. It will open at 7:30 a.m.