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Vernon Nissan
- Car Dealers
- Vernon, BC
About this business
Location details
6417 BC-97, Vernon, BC, V1B 3R4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Service Dept What could have been a bad experience and cost the dealership a customer because of miscommunication by the service department had a great ending, thanks to the General Manager, Kevan Winship. Thank you Kevan for stepping in and realizing that a faithful 8 years customer was worth more than the cost of that repair. Job well done ! I will continue to have my Murano serviced at your dealership.
Business response:
Hi Heather, We have revamped our team and our online presence here at Vernon Nissan and are working hard to always improve our customer service. Our goal going forward is to always respond to feedback and engage with our customers. So even though you posted this review a long time ago, we’d still like to acknowledge you by saying “Thank you!” :)
New Frontier After a recent move to Vernon we realized the sedan we were driving would no longer meet our needs. A small truck was required, however most vehicle manufacturers no longer produce a small truck that will fit in a newer garage. The Nissan Frontier K/Cab fit the bill. After a test drive and confirming it would fit the garage we got down to business with Megan and Jerrit. We were very happy with the deal, the way we were treated and also with the new truck. We also delt with Dan in parts on many accessories to per... read more
Business response:
Hi there, We have revamped our team and our online presence here at Vernon Nissan and are working hard to always improve our customer service. Our goal going forward is to always respond to feedback and engage with our customers. So even though you posted this review a long time ago, we’d still like to acknowledge you by saying “Thank you!” :)
Above and beyond My salesperson Chad, and the rest of the staff at Vernon Nissan who helped me with my car purchase yesterday all went above and beyond to ensure I was able to drive away in the car that I wanted.
Business response:
Hi Theresa, We have revamped our team and our online presence here at Vernon Nissan and are working hard to always improve our customer service. Our goal going forward is to always respond to feedback and engage with our customers. So even though you posted this review a long time ago, we’d still like to acknowledge you by saying “Thank you!” :)
LOVE my Rogue!!! After sharing what I was looking for in a vehicle, Jerrit knew exactly the vehicle that would suit me best. I have been completely thrilled with my Rogue since the day I drove it off the lot! Follow up service has been exceptional because if I had any questions he was just phone call away with all the answers. I highly recommend Jerrit and the team at Vernon Nissan!
Business response:
Hi there, We have revamped our team and our online presence here at Vernon Nissan and are working hard to always improve our customer service. Our goal going forward is to always respond to feedback and engage with our customers. So even though you posted this review a long time ago, we’d still like to acknowledge you by saying “Thank you!” :)
great experience Very professional hard working sales team Jerrit Lindgren especially wonderful experience would recommend to anyone. Will definetly go back for all service and in the future.
Business response:
Hi Sam, We have revamped our team and our online presence here at Vernon Nissan and are working hard to always improve our customer service. Our goal going forward is to always respond to feedback and engage with our customers. So even though you posted this review a long time ago, we’d still like to acknowledge you by saying “Thank you!” :)
Great place Great store. Great people. Great cars. I recommend shopping here. I have been a long time customer and find they are always fair and go the extra mile.
Business response:
Hi Jimmy, We have revamped our team and our online presence here at Vernon Nissan and are working hard to always improve our customer service. Our goal going forward is to always respond to feedback and engage with our customers. So even though you posted this review a long time ago, we’d still like to acknowledge you by saying “Thank you!” :)
I was approved for a new vehicle, but Vernon Nissan handed me one with a lot of dented interior, which I only noticed later and then added a $3,000 “initial inspection” fee without any explanation. As a newcomer, I trusted them, and they completely took advantage of me. If you’re not familiar with cars or financing, avoid this place. In my experience, it’s blatant cost theft and fraud especially by salesperson Jude and finance manager Shaheen.
Sold a suv i paid for 4 days ago . I have bill of sale and payment proof. Avoid this dealership. Theft and fraud
On Feb 1/2021, I brought my 2015 Nissan Rogue in for around $800 in service. I had a differential service, CVT service, oil change, coolant flush and air cabin filter change. When I returned to pick up the car I was assured all had gone well by Wayne the gentleman at the Service Desk (who was awesome btw) and I picked up the car and drove about 1km to my place if work. That evening I drove the car home only to have the cabin of the truck fill with a noxious odour - I actually had to turn the windows down to keep driving. I p... read more
Business response:
Hello Mr. Tracey On behalf of Vernon Nissan we are truly sorry for your disappointing recent service visit. Clearly your coolant service was not conducted to in the manner in which we would expect for our Nissan standard. We’ll use this as a learning opportunity and work with our team to ensure our quality and attention to detail is improved. Thank you again for your feedback and our sincerest apologies for the poor experience. Vernon Nissan Service Team
Frequently asked questions about Vernon Nissan
How is Vernon Nissan rated?
Vernon Nissan has a 4.7 star rating with 877 reviews.
When is Vernon Nissan open?
Vernon Nissan is open now. It will close at 5:30 p.m.