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North London Toyota
- Car Dealers
- London, ON
About this business
Location details
1515 Rob Panzer Rd, London, ON, N5X 0M7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Would not recommend .. typical sales behavior led to quite a poor experience! Luckily, Toyota Town was able to deliver an enjoyable experience and we still walked away with the vehicle we wanted at the price we hoped for. Thanks
Business response:
Hi ToyotaLove, We apologize for your experience, unfortunately not knowing your name we are unable to look into what happened during your visit. We do wish you the best and Congratulations on your new vehicle.
I moved to this end of city so I thought I’d give North London Toyota a try. Big Mistake!!! Nothing but issues and nobody will call you back, you need to go in to get reply/answered. I have had multiple complaints since my frame recall replacement. I will just highlight the major ones. Air conditioning didn’t work but they said it’s nothing they did. Agreed to pay for parts I pay labour. While doing that they crushed my rad. Asked them to replace it but they would not. Then my condenser was leaking. Put up one star review. I... read more
Incredibly rude service manager at this location! The worst car service experience you can have is with Toyota North! My car was broken into, so I dropped off my car at Toyota north to fix the window. Toyota gave me a ride to work, and they promised to pick me up at 4:30pm. The driver didn’t show up until 5:15 PM! I was waiting outside for 45 minutes. Then, when I got there I found out that they charged me more than the quote they gave me over the phone for labor work! When I talked with the service manager, he repeated that... read more
Business response:
Hi Reem, Thank you for leaving us a review on here. It is to our understanding that you have been speaking with the Service Manager regarding your visit. If there is anything else that we can do, please reach out to him.
Rav 4 purchase Dealt with Jessica, who I feel sorry for. Will never deal with this dealership, how does an 8k trade in go down to $2500?? And apparently I have tranny problems! A real lie. Stay away from this place.
Business response:
Hi David, Thank you for taking the time to leave us a review. Our Sales management team would be happy to discuss this with you, they can be reached at 519-451-3880 or sroach@northlondontoyota.com
Buying Shouldn't Be Frustrating My new vehicle was ordered but the delivery date was delayed repeatedly. Not once was there any communication to let me know. I had to contact them. On the day I picked it up, I had some additions planned for it after I got home so I took the afternoon off to get it done. As I was getting into the car to go pick it up, they called to tell me they needed several extra hours as the part had just arrived. They had TWO MONTHS to order the part. I should have known they wouldn't be reliable on pick... read more
Business response:
Good afternoon, Congratulations on your new vehicle and we do apologize for your frustration in your car buying experience and the fact your Product Advisor did not stay in touch to keep your updated! I am not able to look into the rest of your review as it does not give us any of your personal information, but if you would like us to look into this further, please reach out to our Parts Manager Jackie Book jbook@northlondontoyota.com or 519-451-3880 and we would be happy to!
My daughter took my 2011 Venza to this dealer on Nov 4/19 due to weird sounds from rear end. After being shunted around for approx 1/2 hour to different persons., she was told to return on Nov 15 for a service repair quote and said quote would cost her. ?? and we bought the car new from Competition Toyota on Oxford Street in London . Not pleased with terrible service to date.
Business response:
Thank you for taking the time to leave us a review. Without having any of your information, it is difficult for us to look into this any further. The end of October is when our snow tire season begins, so if your daughter brought her vehicle in hoping to get in that same day, chances are we had to re-book her on the 15th as that was the next available service appointment that we had. There is a diagnostic fee to figure out what the problem is, if that problem is covered under warranty then the diagnostic fee is not charged. ... read more
rude staff I was in the market to buy a new Toyota RAV4. We went to the dealership twice, to negotiate. Was ready to sign on the dotted line on the second day but the sale eventually fell through. Bayardo was the sales person we initially dealt with. He was super friendly was a pleasure to deal with. He was excellent and was upfront with most things throughout the process. It wasn't until we met a second staff member (sorry, his name eludes me) that made us walk out. This second individual was rude and condescending. He made... read more
Untrustworthy and overcharges, would not recommend. Had a service for a old Toyota Prius done at this location that racked up over $600 out of pocket. The car had issues and was nearing the end of it's life, however, I personally don't think that excuses the level of service that it received from this location. Their staff had tried to convince me that more time was needed to inspect the vehicle although I had made it clear to them what the symptoms were and which areas needed to be checked. I specifically asked them to test... read more
Business response:
Hi Jerry, This is the response we posted on your Google review. You brought your vehicle in with excessive amounts of water in the trunk area which is why we wanted to do a thorough inspection of your vehicle, to make sure that it did not damage any other components of your vehicle. We drained all the water out of the trunk and fixed what we could, which included the corroded wires. It’s impossible for us to foresee what will happen over time once something has water damage, but at the time of your appointment your battery w... read more
Quoted repairs that weren't needed I recently went to North London Toyota for an oil change. When I returned to get my vehicle later the same day, I was given an invoice that indicated my vehicle needed the following work: Lower control arm......................$713.02 Right side head gasket leaking ... $4054.34 Alignment with new parts...........$134.47 Rear shocks................................ $456.50 When I reacted with shock, I was told, “ well the vehicle is 9 years old”. I want to point out however, that my vehicle o... read more
Business response:
Hi Judy, We have a new Service Manager, his name is David Pomeroy, please reach out to him at your convenience to discuss this situation further. Dpomeroy@northlondontoyota.com or you can reach him by phone 519-451-3880
Frequently asked questions about North London Toyota
How is North London Toyota rated?
North London Toyota has a 4.4 star rating with 2,085 reviews.
When is North London Toyota open?
North London Toyota is closed now. It will open at 9:00 a.m.