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Newmarket Toyota
- Car Dealers
- Newmarket, ON
About this business
Location details
1171 Davis Dr, Newmarket, ON, L3Y 8R1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Diagnostic fees with ECP Really disappointed with my Toyota ECP experience. Long story short, my 2015 Tacoma A/C compressor failed, thankfully it's a covered component by ECP. The not so great part, the dealer claims they cannot recover their diagnostic time from ECP, therefore the end user has to pay for the diagnosis. I totally disagree with this approach, if the failure is not a covered component, it's my invoice, I get that, but for covered components diagnostics should be included. Once again watch out for the fine prin... read more
Bad customer service and relations We just came back from servicing our Prius at Newmarket Toyota. I feel lied to and the service clerk was not very nice to us. Our car needed a new battery and the dealership wanted to charge us $70 for an analysis plus an hours worth of labour to change it. When we questioned the service clerk on this, he started to get angry and at first refused to drop the analysis fee, which we felt they did not do because all that they showed us was a small slip of paper from a battery tester (other gar... read more
Business response:
I have searched for you in our database and have not been able to locate a file for you. Kindly reach out to me directly at (905) 953-2890 and we will work together to address your concerns. Sincerely, Mike Simon, General Manager -
Service People Angry & On Edge One guy we have been dealing with for the last year is determined to give us hard time every time we book a service for our two cars, one day our cars were not properly setup on their system, one day we get charged for the service I have purchased ECP plan for with them, one day they mix up the appointment of my two cars with each other. Anyway there is no shortage of excuses for this guy to give us a hard time! and every time it is our fault and absolutely not them. the rest of them seem OK bu... read more
Business response:
Thank you for taking the time to provide a detailed review of your recent experience, Matthew. It's discouraging to hear that we failed to meet your expectations. Please allow me to investigate this from our end and then I will get in contact with you as a priority. Sincerely, Mike Simon, General Manager (905) 953-2890
Service people at this dealership can use some training on customer service. Made a mistake and bought 2 toyotas from them. Can't wait until my contract is over!
Business response:
I'm unable to locate you in our database in order to contact you. Kindly reach out to me directly at (905) 953-2890 and we will work together to address your concerns. Sincerely, Mike Simon, General Manager
Poor Customer Service Thought I could use their Services but they surprised me with a very unexpected Customer Service!! Called for a Quote on a fab and received an experience quote to compare with the other dealerships when asked why too much of difference between dealerships the gentleman on phone from “PART department” told me Go F....Yourself!! Can u believe it??? I am still in shock.....Won’t recommend anyone At all!!
Stay away This dealership is terrible. Service department can't even book an appointment properly. Then they give you attitude when you complain that a routine service is taking too long as a direct result of their not booking the appointment as they should have. No problem guys, I'll just take my business elsewhere.
Don’t lease or finance any car from Newmarket Toyota Horrable stuff, never buy car from them, Ill tell my personal story. I got a highlander hybrid 2017 for lease, than after my financial situation changed I tried to find someone to take my lease, but the leasing department Manager Greg Fulton was so rude to everabody who wants to take my lease, with whole stuff they were convincing not to do that, it is very bad deal and so. Please don’t lease any car from them. I have to file separate complain form to Toyota Canada against... read more
To little to late First appointment - Oil Change and check an acceleration issues - no fix needed but there was a recall on my seat heater -I had to return to get the recall looked at and they tell me my heated seat is broken (yet it was working when I dropped it off) I am now at appointment 3, my seat does not work and now the floor mat went missing. Service - you should be doing better - much better
Uninterested Went for some prices to buy in the next couple months. All the guy did was pull up the build and price thing on the web which I had done before I got there. So no help for me at all. Also didn't feel taken seriously at all.
Frequently asked questions about Newmarket Toyota
How is Newmarket Toyota rated?
Newmarket Toyota has a 4.6 star rating with 3,147 reviews.
When is Newmarket Toyota open?
Newmarket Toyota is closed now. It will open at 7:30 a.m.