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Newmarket Toyota
- Car Dealers
- Newmarket, ON
About this business
Location details
1171 Davis Dr, Newmarket, ON, L3Y 8R1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It’s hard when you trust someone and he betray you. Don’t trust them they will leave you alone when you need them and you deserve to have good service while you payed lots of money. They see you as wallets not a human
In October I looked at a ford explorer xlt at the newroads Toyota I saw on line. I went and wanted to take for a test drive the vehicle would not start they boosted it and took it out when we got back stopped the car it would not start again went and talked to sales person and she said they would fix it. Got a call later in the week to say it it was running they replaced the battery took it out again. After the drive I informed the sales lady there was a noise of knocking in the car at low speed and was told they'd look into... read more
Business response:
I’m sorry we were not able to provide you with a better experience Fredlynn51. In reviewing this with our team it appears we had some miscommunication and for that I certainly apologize. I would be happy to discuss this more with you, you can reach me at (905) 953-2890, Sincerely, Ruby Lui-Lina, General Manager
I am a senior who politely asked Nick( manager of parts) for a senior 's discount on a part I wished to order. He said that I would have to come in first( I was prepared to give my Visa) in order to verify that I am a senior. He went on to say that " anyone can fake being a senior". If this is what Toyota worries about, then I must say that they missed the boat on customer satisfaction with me.
Got a call today suv is in after waiting four months and today they tell me they are taking money off my trade in because I had to wait four months and put kms on my car. Customer service at its best. Many dealerships are delivering quicker, had I have known, I would never have stuck with this dealership. Just a heads up, you might want to check on your trade in value if your waiting….ps on the back of one of the pages nobody reads it’s in the fine print they tell me. Not a trustworthy dealership, they never mentioned this a... read more
Business response:
Thank you for speaking with me regarding this Donna. Further to our conversation, since your trade-in vehicle had approximately 13,000 additional kms on it since the initial appraisal we let you know the value would be $1000 less. Should you wish to discuss this further you can reach me anytime at 905-953-2890. Sincerely, Luca Bensette, Sales Manager, Newmarket Toyota
Unfortunately I found the Quality of the work and attention to detail very poor, will not be using this dealership again for any of my service.
Business response:
Hi Nick, further to your conversations with myself and our Service Manager Paul, I apologize for your experience with us and agree we could have done better. While you've refused our prior offers to make things right, please feel free to reach out to me directly anytime at (905) 953-2890, Sincerely, Ruby Lui, General Manager
DO NOT TRUST NEWMARKET TOYOTA’s SERVICE DEPARTMENT.I DO NOT TRUST NEWMARKET TOYOTA’s SERVICE DEPARTMENT. I have a 2020 Tacoma with 28,000 km’s. One morning my car wouldn’t start so I boosted it with my wife’s car. Made an appointment with Newmarket Toyota to look at my battery and also perform a Service 3 as my car was due for its 24 month service. They ‘supposedly’ charged my battery and completed the Service 3. 3 days later, my car wouldn’t start again. Then as part of the Service 3, they are supposed to top up my fluids. ... read more
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Bought a used Honda Accord here. Told the brakes would be done, they never were. Bad grinding while breaking as soon as driven off lot. So I made an appointment with the service department, and they tell me it’s just because it’s aftermarket brakes , and that is perfectly normal! Liars!
After 10 years with this dealer, I am leaving today. The service staff is rude. Maybe the dealer is big and they don't care one or two customers any more. For ten years, I have done my every service at this dealer. But today they told me that I didn't make appointment for my oil change. Seriously? Not mentioned I have never come without an appointment. And now they turn me home saying I don't have appointment for oil change. Then the staff gave me my key leaving my car inside AND ignore me. That's fine for me to leave.
Frequently asked questions about Newmarket Toyota
How is Newmarket Toyota rated?
Newmarket Toyota has a 4.6 star rating with 3,147 reviews.
When is Newmarket Toyota open?
Newmarket Toyota is closed now. It will open at 7:30 a.m.