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Ken Shaw Toyota
- Car Dealers
- Toronto, ON
About this business
Location details
2336 St Clair Ave W, Toronto, ON, M6N 1K8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
So just returned from a 45-minute trek from the eastside to test drive a used vehicle from this location. I looked at the reviews of this dealership beforehand and based on the numerous 5 stars I thought that this place would be a great place to purchase my vehicle. Normally my family purchases their vehicles from Brimell Toyota but despite their advice, I thought I would give this place a shot. Unfortunately, this place did not live up to their reviews. Yesterday 2 hours before my scheduled appointment they called to resche... read more
Business response:
Thank you Lem for your review. I would like to apologize for your experience with us. It is not what we pride ourselves on and the service you received was short of what we strive to deliver. The points you raised in this review will be used to retrain our team. Thank you again for enlightening us of your experience. I'd like to wish you the best of luck in searching for a vehicle. Stay healthy and safe. - David Morris, General Sales Manager david.morris@kenshawtoyota.ca 416-766-1155, ext. 174
Worst service I have ever received took five months to receive the part and was then charged more than originally quoted. Service took 1.25 hours and was charged for two. 800$ to fix a horn is absolutely ridiculous and not having a horn for five months was extremely dangerous. Never going back.
Business response:
Hi Brodie, please accept our apologies for the parts delay. Toyota Canada underwent a major systems transformation and thus all dealerships across Canada had major delays receiving their ordered parts. You are correct, the service did take 1.25 hours because we had two technicians working on your vehicle to get the repair done faster. Rather than charging you for TWO technicians at the 1.25 labour rate, it was cheaper to stick to the original quote of 2 hours. Mark Hardyal, your service advisor, tried to help you out by disc... read more
Over priced and liars Will Erichsen was the sales guy. Told him I needed 2019 Prius base model in March. Tells me sorry but 2019 will be delivered in April but he has a 2018 Prius he wants to get rid of. I tell him I guess I could wait until April for the 2019. Will then tells me sorry only the more expensive AWD is going to be shipped in April. I tell him the AWD is worthless cuz all you need are good snow tires and you going to rip up your bumper going through deep snow since it has such a low ground clearance. Will finall... read more
Business response:
Hi Mr. Poon, I am incredibly sorry to hear of your experience with one of our product advisor. I have tried on many occasions to contact you to apologize in person and to speak about this situation. Upon receiving your deposit on the vehicle our sales manager went ahead and secured a vehicle for you and brought it into the dealership. We felt that a deposit over the telephone was sufficient enough to order the vehicle, but in hindsight we should have gotten a bill of sale into your hands earlier, and for that I accept that t... read more
Sales Rep was unpleasant I walked into this dealership ready to buy and was dealt with in a condescending manner by Jian Qiao, which made my experience less than desirable. I felt that he didn't make an effort to sell anything and was not acting as though he wanted the sale- not asking the right questions, not offering options etc. Walked away from this dealership just because of this experience.
Business response:
Hi Dambeeka, we are very disappointed to hear of your experience. We strive to delivery excellent guest care. We will take this review to heart and use it for training purpose. We would like rectify your experience. Please contact me at 416-766-1155 ext 129 or by email at paul.shaw@kenshawtoyota.ca. I look forward to hearing from you. Regards, Paul Shaw Co-Owner
Terrible service We have a Toyota Prius 2010 whose sunroof membrane has deteriorated (it's a known problem as it's shown on Prius chat website) and they're blaming us for using some chemical on it, to avoid repairing it under warranty. Avoid if you can. (Zoltan himself is ok)
Business response:
Hi neodoru, Unfortunately your vehicle is 5 years and 50,000kms outside of the warranty period for this repair to be covered under Toyota Canada's warranty. While we understand that your Prius might be in pristine condition otherwise, replacing or repairing certain parts is common for all aging vehicles. Please feel free to get in touch with our service team for more details if you wish.
DIsappointing What was I disappointed by? This: That even with an appointment, first thing in the morning, a reasonably straight forward service procedure would take nearly the entire 4 hour window I was given. If I include the 10 minutes it took to find my truck after paying, a total of 4 hours and 10 minutes. Al reminded me of this when we spoke, as if he was taking pride achieving the worst case scenario. I realize that looking at the parking brake may have extended this but it still seems excessive. That a 5 minute remov... read more
Business response:
Hello, thank you for taking the time to get in touch with us. We apologize for not meeting your expectations when visiting us. If you would like to discuss how we can remedy our shortcomings please do not hesitate to contact me at 416-766-0055 ext 177. I look forward to hearing from you. Danny Jamal, General Manager.
Car damaged in dealership while in for repairs I had my highlander in for repairs and it is given back to me with a dent and indent the with of a vehicle all along the side doors. To add insult to injury it has been touched up with paint to hide it. So far mr. Jamal, GM, says he has asked and says no one has touched up my car so he is satisfied with the answers. Mr. Jamal, you had my vehicle for 3 weeks, you took pictures when the vehicle was taken in. If the dent and scratches were not there then, and they are there when I ... read more
Driven to driving customers away I don't often write reviews, but this time, they really earned it and I feel obligated to give an honest account of what has got to be the absolute worst of the WORST purchasing encounters. The numerous infractions and red flags at Ken Shaw Toyota Scion were astonishing. We did our research and came prepared knowing exactly what we wanted. What we were not prepared for, was having to deal with 4 different people representing this Toyota Scion location and having to experience such appalling c... read more
Business response:
Hello CyTu, we are disappointed to hear that you were not pleased with your purchase experience you had with us 3 months ago. We have discussed this further with our staff to prevent similar situations from occurring. We have made attempts to contact you to directly to discuss many of those complaints you HIGHLIGHTED in your reviews. Please contact me directly so we can remedy this, as we are known for our positive relationships which can been seen through-out all of our online reviews. I can be reached at 416-766-1155, ext ... read more
Poor Customer Service My carpet was wet so I brought my car in to be checked for a leak and suspected disconnect drain hoses. They told me no leaks. After leaving my car out in the rain (always parked in the garage) I noticed the carpets were wet again (1yr later). I took it to Ken shaw and they found disconnected drain hoses. I complained that this should have been resolved before and that I shouldn't have to pay twice and now I have a moldy carpet which would cost thousands to replace. Nelson the service manager didn't off... read more
Business response:
Hi Mr. JBeau, We take these matters seriously and will be investigating further. We appreciate that you brought this up as it allows us to look into our processes and make adjustment to ensure that we are managing all of our customers in the best possible way. Regards, Ken Shaw Management
Frequently asked questions about Ken Shaw Toyota
How is Ken Shaw Toyota rated?
Ken Shaw Toyota has a 4.6 star rating with 3,217 reviews.
When is Ken Shaw Toyota open?
Ken Shaw Toyota is closed now. It will open at 9:00 a.m.