This profile has been claimed by the business owner or representative.
Kelowna Toyota
- Other
- Kelowna, BC
About this business
Location details
1624 Cary Rd, Kelowna, BC, V1X 2B9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service Dept. is underequipped to handle volume.. I love my Toyota 4-runner. It's the third one I've owned & I'll likely buy another, however it won't be from Kelowna Toyota. I have no problem with the sales department or the vehicle - my problem is the lengthy wait times to get into their service department even for a minor safety adjustment (less than 1 hour's work). I needed to get my 4 runner in this week for a quick inspection (likely wheel alignment or balancing related) because I have a long road trip planned next wee... read more
Business response:
Hi Thomas, thank you very much for your candid feedback. My name is Jamie and I and the General Manager here at the dealership. I would love the opportunity to chat with you about our future plans and please do reach out if you have time to my contact information below. We are very aware of our tight space at this location and I have been working hard to find a new location for our business which we finally have found and will be moving in to as soon as we are able! This new location will be double the size and capacity to b... read more
Three times a charm I had purchased a new prius from toyota kelowna. I called to book an appointment for our 4runner that i was noticing wasnt braking properly. Upon inspection it was noticed that the vehicles rotors were warped so they were replaced. I asked as to why the rotors would have warped and was told it was because of my driving habits... that i was braking too hard too fast and towing alot of weight. Nothing of this sort was happening but i was made to feel it was my fault. I received the vehicle from service and ... read more
Worst car buying experience ever I was interested in a used 2008 Toyota Prius and dealt with Steve Enns and Cinna Fitzpatrick put a deposit down on April 30 2018 to hold the vehicle while I made finical arrangements. Steve walked into his office and came out with finical numbers with no explanation and refused to meet a reasonable price point of dropping the document fee and lower a price a little. Instead he decided later that week to sell. it to the person in the google review that praised him despite me having a deposit t... read more
Business response:
Hi Kevin, thank you very much for your feedback. Although not positive, I hope we can use this to improve in the future. I apologize that we were unable to come to an agreement on the price of the vehicle. We purposely price our vehicles aggressively so in some cases we are unable to lower the price as you were hoping. In regards to your deposit, I have emails from Steve Enns our sales manager to you asking how he can get your deposit returned to you on May 4th at 10 am (which you responded to) and then again at 1 pm and the... read more
Couldnt be bothered to help me When I purchased a new Tacoma last year the sales department couldn't be bothered to make the sale saying they didn't need to make a deal as it's a good truck and they could sell it to anyone. I purchased elsewhere. Now I continue to have minor cosmetic warranty issues and keep having to go back in. Service is terrible, there's always delays, my truck is never washed and the issues keep coming back indicating poor workmanship. They shrug me off, make me wait, and don't seem to think my time mat... read more
Business response:
Hi Cheryl, thank you again for providing us with your feedback. I have sent you an email and just wanted to make sure you have received it. If not, I have pasted it below. Please get in contact with me directly and I will insure all issues are resolved. Jamie Kaban. jkaban@kelownatoyota.com, Hi Cheryl, my name is Jamie Kaban and I am the general manager here at the dealership. I wanted to reach out myself to ensure you that we do care about customer service and that it is not just your review that sparked any response. If yo... read more
Satisfied Toyota Owner I was contacted by Toyota Kelowna by Joe Sassine, Product Advisor at 1200 Leathead Rd, Kelowna, BC V1X 2K4 (250) 491-2475 ext 125, http://www.kelownatoyota.com. Initially they asked if I was willing to sell my Toyota Rav 4, model 2008 which had 49,000 Km on it with full maintenance done through the years by Kelowna Toyota since bought brand new from them. I had declined the offer. I was requested again. This time my wife and I came in for a talk with Joe Sassine, Product Advisor in Kelowna Toyota. We w... read more
Frequently asked questions about Kelowna Toyota
How is Kelowna Toyota rated?
Kelowna Toyota has a 4.7 star rating with 2,490 reviews.
When is Kelowna Toyota open?
Kelowna Toyota is closed now. It will open on Monday at 9:00 a.m.