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Kelowna Toyota
- Other
- Kelowna, BC
About this business
Location details
1624 Cary Rd, Kelowna, BC, V1X 2B9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service is horrendous. Sat in the drive thru for 15 mins with no greetings or whatsoever. Very understaffed and inexperience in the service department. Service was for vibration in the rear of our Tacoma. Went back 3 times and still was not fixed. Installed our shift knob backwards and overtighten the handbrake of the truck. We enjoyed the sales but service really blows. End up trading in the truck elsewhere to avoid dealing with incompetency
Business response:
Hi Calsonicz, my name is Kevin and I'm the service manager here at the dealership. Thank you for the candid feedback. I was unable to reach out to you directly to try and resolve any issues as your user name does not match anything in our system. If you could reach out to me directly I would be more than happy to address these issues and try and make them right for you. Im sorry that you had these problems but all we can do is try to learn and rectify them for the future. My email is kkaplan@kelwonatoyota.com or you can reac... read more
I recently contacted Kelowna Toyota Service and requested a quote by phone to replace the timing belt and water pump on my Acura MDX . The Technician said that she would have to get back to me after looking in to it. I almost fell over when she got back to me with a $2500 price tag. Needless to say, I looked around and found a smaller licensed shop who completed the job for under $1100. .with warranty. Here's a tip: It pays to shop. Mel Garratt, Kelowna
I made an appointment to have additional keys cut for my Tundra. When I arrived they refused to work on my truck until I removed my well secured kayak - “no vehicles can enter the facility with watercraft fastened to the vehicle” This lacks reasonableness or common sense; I’d have spent 30 minutes to take the kayak off/on for the 5 minute it would have taken to cut the keys
Business response:
Hi there, thank you for your feedback and the opportunity to get back to you on this. I apologize if this was not properly explained to you when you visited the shop. The reason we have a requirement to remove anything from the tops of vehicles is because much of our equipment in the shop runs down from the ceiling. This includes things like our exhaust hoses, our oil lines, our air lines, our powerwasher hoses, etc. The height of these is set a little above the height of a tundra roof. With this system it poses a risk of th... read more
Every time I phone for service or parts no one is available . Today after 5 mins, I spoke with service and then he transferred me to parts . Been on the phone 30 mins waiting? Tried to work with the chat option, not sure how long that will take . New to town, have had another car to Honda! Way better experience. Hire more people?
Business response:
Hi Chuck my name is Jamie and I am the general manager here at the dealership. If possible I was wondering if you could reach out to me so I can help make up for the poor service you received. I am unable to contact you as I cant find you in our system. We had a period where we were extremely short staffed due to unexpected illness combined with the busy season of tire change overs which hindered our ability to answer phones and book as many appointments as we normally would. We have made several new hires now and will be fu... read more
Brought our 2019 Prius Prime for our prepaid service and had booked an appointment 3 weeks ahead for an early morning appointment. 5 hours laters we get our car back for what should have been a 2 hour service. First was told they were like a doctors office where you wait until your turn in line comes up even though we had booked 3 weeks ahead. Next they said it was a communication error. Then to top it off they where going to charge us for our prepaid service. We have been loyal customers since 2009 when we bought our RAV4 a... read more
Business response:
Hi Paul. Thank you for taking the time to voice your comments and concerns. We are very sorry about your experience. We understand your frustration, and as such, our service manager, Brad, stepped in yesterday to try and rectify the issue. We are sorry that you felt our efforts to rectify the issue were insufficient, so if there is anything else we can do please feel free to give us a call at your convenience, at (778) 764-1976, and we can try to work out a solution. Again, we are very sorry for the inconvenience, and we hop... read more
They will only help you if you buy a car from them I do not recommend general manager is harassing my family with phone calls
Business response:
Hi Adam. Thank you very much for the candid feedback. We have been in touch about a resolution regarding your situation. Again, we apologize for the inconvenience and if you have any further comments, questions, or concerns, please feel free to contact us at your convenience. -The Kelowna Toyota Management Team
We leased from Toyota Kelowna for about 28 years and it was always a pleasure. The owner at the time was compassionate and willing to help. The salesmen were also excellent. it has changed a lot since it changed hands. We were finally ready to buy a Tacoma Truck. ... There was no incentives, no help, no effort to get our business. It is all about the money now and that is too bad becasue we were always Toyota fans...now we are driving a Grand Cherokee Jeep and love it. It is still too bad...the owner and staff we new for all... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us and we'd be happy to help you out. Cheers, The Kelowna Toyota Team
Modern values vs old time expectations Had a tentative deal on sat. ( $2,000.00 apart )Went to finalize tuesday (2 hrs away) 1/2 hr in was phoned & told car was still available and salesman was waiting. 10 min from their door got another call. They sold the car on me. 4 hrs driving and $75.00 worth of gas wasted.. NOT Happy I thought being on the way there might at least count for something since the car was available when I was 1/2 way there. I guess nothing is as it seems until the fat lady pays up.
Love the Toyota Tacoma Bought a 2013 Tacoma 9 months ago. A month down the road after purchasing I noticed my running tail lights were out. Along with some interior ones. I’m no good with vehicles*. Had no obligations to be driving at night so i wasn’t in a hurry to have it looked at. Couple weeks goes by, I get irritated hah. booked an appointment and had a diagnosis done. Fuse blew and they found my trailer cable(hookup idk) was broken and was flopping around hitting metal. They replaced the fuse and wrapped the cord with ... read more
Business response:
Hi there, this is Jamie the general manager here at the dealership. Thank you for providing your feedback. We would definitely like to get this all resolved for you and I apologize that we have been unable to do so, so far. I will make sure someone reaches out to you as soon as possible. If you would like to discuss in the meantime, please dont be afraid to reach out to me directly. My email is jkaban@kelownatoyota.com. Thanks very much!
Frequently asked questions about Kelowna Toyota
How is Kelowna Toyota rated?
Kelowna Toyota has a 4.7 star rating with 2,490 reviews.
When is Kelowna Toyota open?
Kelowna Toyota is closed now. It will open on Monday at 9:00 a.m.