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Jim Pattison Toyota Victoria
- Car Dealers
- Victoria, BC
About this business
Location details
3050 Douglas St, Victoria, BC, V8T 4N4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
uh oh ***LONG BUT WORTH THE READ*** I'm don't normally make a stink on social media but I'm not getting anywhere with these guys! Recently I financed a jeep for the first time from Jim Pattison Toyota in Victoria and I was hoping it'd be a good experience. Boy was I wrong! My parents and I drove from Nanaimo to Victoria on a Tuesday evening to test drive a jeep I had seen posted online. I really liked the jeep so we started talking numbers etc, and when we came to an agreement on the price I left a $1000 deposit to hold the ... read more
Business response:
Hello Katt, I'm sorry to hear of the bad experience you had at our dealership, I assure you we will learn from this situation and see that it doesn’t happen again. I am now dealing with ICBC to insure the prompt return of the $596 your friend helped you out with. They tell me it was the result of a computer glitch and you will receive a check from ICBC made out to you so you can repay your friend. If there is anything I can help with please contact me directly at 250 386 3516 Dennis Andrews General Manager Jim Pattison Toyot... read more
3.5 Hour Oil Change??!! How does a simple 15-30 minute oil change turn into 2 hours, to almost 4 hours? There's only so much you can do at a coffee shop waiting. If my expectations were properly set, I would have gone home and come back instead of waiting in the waitroom. After checking in, I was advised another 30 minutes, which turned into 1.5 hrs!! If you don't have anything better to do on your day off, I'd select this dealership to do your routine oil change!
Business response:
Hello, Thank you for taking the time to review us on DealerRater, this allows us the opportunity to improve. I am very sorry to read that your wait was so long, we do try to accommodate all our guests busy schedules. Typically we do require a vehicle for up-to 2 hours to accommodate the high volume of oil changes and the full exterior car wash and vacuum. I will look into why you had to experience a near 4 hour wait. If I could be of any further assistance please don’t hesitate to contact me directly Dennis Andrews (general ... read more
Frustrating Experience! Amidst the terrible rainy weather, my wife and I took the time to travel to Victoria to purchase a used vehicle from this dealer. My intention is to put in a deposit and just come back to pay it in full before taking delivery. But the general finance manager Rick Nieuwenhout told us that I should just take out a loan so I need not come back for the car and pay it off in 90 days. He even mentioned that he chose the longest term so the monthly payment will be low. And to make up for the interest payment... read more
Business response:
Hello aro3620, Thank you for taking the time to post a review of you experience at our dealership, I truly apologize for your negative experience in our finance department. I take complaints like this very seriously and am in the process of investigating your complaint. If you are willing to call me personally at 250-386-3516, I would like to collect more information and offer you a refund for the extended warranty cancellation fee, as I feel this was an oversight on our part. Dennis Andrews, General Manager
There Are No Words For How Bad They Are! When you take your car for a service, expect the unexpected. They will get you there under the "recommended service schedule of 6,000km" and then up-sell you the ACTUAL service. Your $79 service now becomes $160, because the first part of said recommended service is for a "visual inspection of your brakes, tires and air filter" and in order to include an oil change you now have to double your service price. I suggest going somewhere else.
Business response:
Thank you for taking the time to post a review of you experience at our dealership, as it gives us the feedback we need to correct issues that may also affect other customers. I take complaints like this very seriously and am in the process of investigating your complaint. If you are willing to call me personally, I would like a little more information to be sure I have all the details I need for this. Dennis Andrews 250 386 3516 General Manager.
Bad experience I had a bad experience with the dealership. Brandon Leppan was very pushy when he was selling me a used car, telling me "We can unload the big speaker in the car." "I can drive you home" "I can teach you how to drive." "We can fill gas just before we sell you.". I bought a car from through him but he didn't do anything that he promised. Also, for a couple of months, he ignored my concern about the tire pressure light which was on all the time. I can't recommend him at all.
Business response:
Hi Cube, Thank you for taking the time to post this review. I’m very sorry to hear or your negative service you received here with our product Advisor, Brandon Leppan. Brandon has not been employed with Jim Pattison Victoria for over 2 years. Having said this, we would like the opportunity to resolve your concerns. It is our policy to be helpful to all customers who come to visit us and offer the best possible dealership experience. Please contact me directly, Jesse Gough (General Sales Manager) if I can be of further servic... read more
High cost of service and long waits. I will be bringing in my 2014 Matrix for its 48000 service soon, I was quoted approx. 380.00 + tax , this seems high, and why do they change the carbon air filter even when not needed. I was told when I bought this vehicle it did not have one,
Business response:
Hello Roller, Thank you for taking the time to review us on DealerRater, I’m sorry to read of your negative experience with our service department. I will have to confirm with our Service coordinator, for the quote you would have received for the 48,000 k service. We want all of our customers to have a great experience in our service department. The 2014 Matrix does have a cabin air filter, I am unsure why you were told otherwise. Here is a short video on the benefits of a cabin air filter https://www.youtube.com/watch?v=gU7... read more
Terrible Service my trunk in my car kept breaking and finally after 4 times of failed repair (so what they called repair) My wife went to Toyota service last week to inspect the problem and were told that they will order the part to permanently fix the problem. We went this morning for our appointment expecting that they will replace the part and it turns out, the parts was not ordered and we have to re schedule. It's a good thing our car is a lease because after my lease, Im done with Toyota. Car's a great and reliable, the... read more
Business response:
Hi Ferdie, thank you for taking the time to give us a review on Dealer Rater. I’m sorry to hear of your experience with our service department, we take pride in customer service and take all necessary steps to ensure repairs are carried out in a cost effective and timely fashion. We would like to offer a $100 service credit, for our mistake in misplacing the order for your parts. Please contact me directly, Dennis Andrews (General Manager) If I’m unavailable please ask for Jaime Whittaker (Service Manager) Jim Pattison Toyot... read more
Twice the Expense and Unrequested Expensive Roadside Package We took a Matrix in for a basic oil change and prior to the work being done, asked what it would cost. The cheerful customer service representative said that we would get the final cost once the work was done. Naively, we trusted her and did not pursue the quote. Afterwards, we received a bill for $95. When we questioned the cost, we were told that we had received a roadside assistance package and that the labour costs in Victoria are the highest in the province du... read more
Business response:
Thank you for taking the time to review us on DealerRater, we appreciate your feedback. I'm very sorry to hear about your experience with your visit to our service department, we do offer full disclosure on all service to be performed beforehand. I will speak with the service manager regarding this matter. I would like get more details to prevent this from happening again. Please contact me directly 250-386-3516 Dennis Andrews (General Manager) Jim Pattison Toyota Victoria.
Not a Values Customer I purchased a car there last year, barely driven since purchased and was looking to trade in for a new vehicle. The sales associate lacked knowledge about cars generally and when discussing the trade in value, the value was significantly lower and was not competitive to other dealerships I went to. It was concerning to hear "excuses" of the low value of my vehicles, even not seen in person, other dealerships were considerate and fair. It is unfortunate that as a returning customer, as well as future and... read more
Business response:
Dear Thuy H Thank you for taking the time to post your review on Dealer Rater. I’m sorry to hear of the low trade value you were offered by our sales associate, If you are willing to give our dealership a second chance to demonstrate we do value you, I am willing to work on your behalf to provide a fair value for your current vehicle. I would be pleased to personally view the vehicle you are considering trading, and am certain we can be competitive with any of the competition. I apologize for the poor experience you had and ... read more
Frequently asked questions about Jim Pattison Toyota Victoria
How is Jim Pattison Toyota Victoria rated?
Jim Pattison Toyota Victoria has a 4.4 star rating with 2,090 reviews.
When is Jim Pattison Toyota Victoria open?
Jim Pattison Toyota Victoria is open now. It will close at 9:00 p.m.