Jim Pattison Toyota Victoria

Linda 

on DealerRater

a month ago

JP does not care about customers when they walk out the door if there is a complaint. Ignoring clients is their specialty. I've had 2 negative experiences now. My first one, I was overcharged for an extra coverage. When I asked about it I was basically ignored for three weeks. On April 13th, took my jeep in for year anniversary oil change/tire rotation, and I wanted the back passenger tire pressure checked as it seemed lower than the other three. I was told if it needs a repair that it would be $50 which is fine. Come back a... read more

aishley 

on DealerRater

2 months ago

I had an appointment scheduled with a sales representative at Toyota Victoria, but due to unforeseen circumstances, I was passed on to a different salesperson — and the experience that followed was deeply disappointing. From the moment we began speaking, his attitude was dismissive and condescending. He told me outright that I knew nothing about cars and that I should simply follow his recommendations. When I explained that I was working within a budget and did not want to take on debt, he made no effort to ask what that bud... read more

Joelle 

on DealerRater

3 months ago

They need to fire most of their staff and re-hire. I've never experienced such dishonesty before at a place that is supposed to be reputable and trustworthy. I wasn't able to open the doors using my fob on my prius and brought my fob in to the parts department to have the batteries replaced hoping that was all that was needed. They said they put new batteries in and told me it was free of charge. Unfortunately the doors still wouldn't open which led me to make an appointment to get a new fob. I was quoted over the phone $400... read more

Meriem 

on DealerRater

8 months ago

I bought my Corolla from this dealer and have always had it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car back in terrible condition. It was making a noise and vibrating as soon as I drove it out of the Toyota service center. I went back after an hour, but unfortunately, it was closed. I texted Toyota to describe the issue. Scott replied, asking me what kind of noise it was and at what speed it occurred. I replied and gave him... read more

sadV 

on DealerRater

a year ago

bought my used 5 year old Matrix from JP Toyota and got extended 5 year warranty due to very low mileage. I took it in twice a year for the oil change and check up then also bought winter tires with tire storage and switched them out during the twice annual service. Even fell for their, "oh, its time to have this (not needed) service done....once. Every single time, in the semiannual service, they said they checked the spare tire and confirmed it even when I questioned them on it. Move up 5 years when I am out of town and ge... read more

Bazz Mac 

on DealerRater

a year ago

Sales staff display a sense of entitlement. You are going to pay the full sticker price and we are going to give you 60% of you vehicles value in trade, and you are going to like it! Take your hard earned money to a Dealership that respects your business. 

jesse_s 

on DealerRater

3 years ago

I took my Tacoma in because it was showing an error about the blind spot monitor. When I first called I to book an appointment I was told it would take an hour to trouble shoot, after I dropped off the car I was then told it would take two hours to re-calibrate the system and they would call if there were any issues. Two hours later I was called and was told that it was not fixed because both, yes both of the rear bumper sensors would need to be replaced and to do that it they would need to remove the entire back bumper. Eac... read more

Unhappy Customer 

on DealerRater

3 years ago

Bought a new car. One of the worst and confusing purchasing experiences in my life. Right from the unhelpful apathetic sales representative, deceitful sales manager, high pressure and confusing tactics by financing, warranty and insurance . If it was not for a family member wanting the vehicle I would have nothing to do with Toyota. Misleading, upsetting, unhelpful, unpleasant, high pressure, intimidating and overall an incredibly horrible experience. 

pmikestephen 

on DealerRater

4 years ago

The absolutely worst experience buying a car that I have ever experienced! A completely useless audio-visual system, more useless data than you can imagine & zero help from anyone, just excuses & rationalizations! Referred to tech "expert: who when he called, long after he was supposed to, offered to give me 15minutes of his time!