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Jim Pattison Toyota Victoria
- Car Dealers
- Victoria, BC
About this business
Location details
3050 Douglas St, Victoria, BC, V8T 4N4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Bought a new car, horrible Audio- visual system, no GPS, has to have your own iPhone or other to even get any map data at all. The system has all kinds of completely useless data and has a manual almost as big as the manual for the car itself. Dat on how to drive & how you are driving is a part of it also - Completely unnecessary & offensive! Zero help with getting it changed, just an offer to have an "expert" run me through the system, when I really want to get rid of it altogether! If I don't get some progress on this I wi... read more
Business response:
Hello, Thank you for sending us your concerns. I believe one of our Managers has been in touch with you about this already, but I will ask our General Sales Manager to contact you again today. Thanks again for bringing this matter to my attention. Best Regards, Gar Purdy - General Manager
3 Service intervals, not a single one went as it should. 1st interval saw the car being washed when I asked specifically for it not to be. Ended spending a day taking out the swirls out fo the paint. 2nd one saw my car getting something looked at, then charged for time w/o telling me. Was told to 'go to the place that fixed it to get your money back'. I replied to an email from the management when asked about satisfaction, and they offered to include my next interval to make up for the expense (good point on them). 3rd inter... read more
Business response:
Hello Alex, thank you for bringing this matter to our attention. I am very sorry about the disappointing service you experienced recently. I will be speaking with our Service team to better understand how the breakdown in process occurred. If you would like to speak with me about this further, you can reach me at 250-386-3516. Best Regards, Gar Purdy – General Manager
Abysmal service coupled with rude and careless treatment in the service department at JP Toyota. This 7 time, new-model Toyota buyer has bought her last Toyota due to my experience today. I’ll be sure to let my friends, family and followers know too, that Toyota no longer stands by it’s products. As a business owner for many years, it’s common knowledge that a little goodwill goes a long way in retaining loyal customers. Manipulating a customer into giving a no-warranty answer to a loaded question is a pretty shady business ... read more
Business response:
Hello Kara, thank you for providing me with this feedback about your recent service experience. I am sorry to hear that you left our dealership feeling frustrated and your concerns unresolved. I would really appreciate the opportunity to speak with you further about this. You can reach me directly at 250-386-3516. Best Regards, Gar Purdy – General Manager
My first experience with Toyota or jp. Made an appointment two days prior. Drove in 50 km. Was told the salesman had no time. Watched him visit with other salesmen then finally returned and asked about our interest. Told us he had no stock but recommended something else. Had another sales man come deal with us who then informed us no stock there either. Could have saved a day if informed of all this at time appointment was made. Will never return
Business response:
Hello, I am sorry to hear of the lack of service on your recent appointment at our dealership and thank you for taking the time to post a review so I am able to find out what happened and prevent this kind of thing from happening again. If you are willing to contact me directly with any information on when this happened and any other details that would help pinpoint the problem, please call me directly at 250 386 3516. Dennis Andrews, General Manager
I'm not sure what they provide Not sure what they offer... Brief as I can!!!! I bought a vehicle 2 weeks later airbag light comes on booked it in, they cant fix it " you need to take it to dodge"... well i couldn't get in dodge as they was full for 2 months anyway when i did 2800 bucks they wanted and i was now out of warranty.. This time due to snow my fiberglass protector under the engine is torn a bit so I wanted it replaced... "we cant fix this take it to Chrysler" For the love of God what do you do?? Oil change and tyre... read more
Business response:
Hello, thank you for taking the time to review us on Dealerrater. I’m sorry to read that we did not live up to your expectations on your recent visit with our service department, customer service is our #1 priority. I would like to collect some more information about the vehicle that you purchased, at your convenience, please contact me directly at 250-386-3516. Dennis Andrews - General Manager
Shady sales tactics The staff is friendly. Or so they seem to be. You realize their true colours when it comes time to sign the paper work and they decide that’s the best time to disclose hidden fees and inflated doc fees (triple what that said the doc fee would be). They wait until the last possible second to disclose these fees to you to put you under pressure so you sign reguardless of these ridiculous fees. Don’t let these sleesy shady sales and finance staff (Gyles Bodley-Scott) to trick you into paying more money than ... read more
Business response:
Hello Curtis, thank you for taking the time to review us on DealerRater. I’m sorry that we did not live up to your expectations, as customer service is our #1 priority. I will speak with our team to ensure your input is addressed, and give priority for clear communication and transparency regarding any and all fees and any optional add-ons. Please contact me directly at 250-386-3516 if there is anything further you would like to discuss. Dennis Andrews - General Manager
JP does not honour their warranty Do not buy a vehicle from this dealer without first asking to see the inspection report. They say they perform a 150-point inspection, but they don't tell you what areas did not pass inspection. They also say they offer a short-term powertrain warranty, but when I purchased my used vehicle from them and had engine issues almost immediately, they declined to honour the warranty. I recommend taking the vehicle to an independent mechanic before committing to a purchase from this dealership.
Business response:
Hello, thank you for taking the time to review us on DealerRater. I’m sorry to hear about your negative experience with the vehicle you purchased from us. Customer service is our priority, and I would like to find a satisfactory resolution for you. Please contact me directly at 250-386-3516 when you have the opportunity. Dennis Andrews - General Manager
Their time estimates for service work aren't even close! Re Service Dept.--Cust Service Rep Abraham Lee (who is training in service after transferring from sales in the hope he’ll next enter management) is excellent. That said, this was only my second trip here for service. After the first, I waited a year before returning. Both were extremely disappointing. Each time work estimated to take 2 hours took much longer. The first time it was over 4 hours, and this time it was 3.25 hours. The excuse the first time was that the jo... read more
Business response:
Hi TC, thank you for taking the time to review us on DealerRater. I’m sorry that we did not live up to your expectations on your recent visit to our service department. Although we do offer premium extras, we leave that decision completely up to the guest. I apologize for the unexpected delays in our service department on your last two visits, I will look into a solution to prevent this from happening again. We do value you, your time and business and I’m hopeful that you would reconsider us for your future service needs. Th... read more
Noisy Lazy Toyota Sienna 2017 making noise from day 7 I bought a Toyota Sienna 2017 in October. We still pay for it as it is under a leasing. When I got the car it had already 240 km. happy with my new car I didn't pay attention to that and some other things. 7 days after getting the car, with the first cold weather of the year (Victoria, this means under 10 celcius degrees) I hear a noise coming from the rear right wheel. It is like a piece touching something, as it sounds with every turn of the wheel. At the beginning it w... read more
Business response:
Hi Xavier Thank you for taking the time to review us on DealerRater. I’m sorry to read of your experience with your new 2017 Sienna. I will contact the service manager for the issues you are describing, to determine the best course of action for you. I need to collect some more information from you first. Could you please call me at your earliest convenience. Dennis Andrews, General Manager 250-386-3516.
Frequently asked questions about Jim Pattison Toyota Victoria
How is Jim Pattison Toyota Victoria rated?
Jim Pattison Toyota Victoria has a 4.4 star rating with 2,090 reviews.
When is Jim Pattison Toyota Victoria open?
Jim Pattison Toyota Victoria is open now. It will close at 9:00 p.m.