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Jim Pattison Toyota Downtown
- Car Dealers
- Vancouver, BC
About this business
Location details
1290 Burrard St, Vancouver, BC, V6Z 1Z1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Kevin provides terrible customer service. Represents this otherwise awesome dealership terribly. I came in for maintenance left with a entune not working now he’s blaming me for it.
Business response:
Hello Rene, Thank you for bringing your concern to our attention. When you came in for a maintenance service, we tested your battery and recommended a replacement with a Toyota genuine battery. You indicated that you could source a cheaper battery elsewhere. After your service visit with us, you called our Service Advisor and let him know that there was an error message coming up on your media unit. Kevin asked if you were able to pop back in so that we could take a look at it. You promptly came in and our Service Advisor ve... read more
I recently bought a vehicle and had it delivered to Calgary (actually N of Airdrie) and it cost me almost twice what I was quoted without notifying me or giving me any other options. I had asked for a Bill of Sale twice after paying in full and never actually received a BOS (first I got one that wasn't signed, then one signed in the wrong spot!) till a week after getting my car. Therefore I couldn't register or drive it. I love the car but found the whole process was very frustrating.
Business response:
Hello Becky, thank you for choosing Jim Pattison Toyota Downtown to purchase your vehicle. We apologize that we weren’t able to get you your bill of sale quicker. There are always logistical issues when handling out of province sales and we needed to make it smoother for you. We are pleased that you love your new vehicle and we sincerely appreciate your business. Michael Chase – General Manager
Rude employee -never again! Rude employee Photis wouldn't give me the time of day. Very annoyed by lack of service. Would recommend nobody goes to this laughing stock of a dealership.
Business response:
Hello Samuel, thank you for your review. Photis has not worked for us in over a year. Was this review from back then? Please contact me directly and I can get some more information, (604) 682-8881. Sincerely, Chris Graham, General Manager
Great place to test drive, but terrible purchasing process This is a great place to go and test drive vehicles as the atmosphere is free from any sales pressure, however if you’re looking to actually buy a vehicle, there are plenty of better dealership that offer a smoother sales process without wasting your time. Also do not bother asking any technical questions to the sales associate as they will either make up an answer or not know the correct answer (This was for about 90% of our questions). After test driving a vehicle ... read more
Business response:
Hi Adam, Thank you for your email, we appreciate the feedback. After speaking with the product advisor and management team, we looked through the deal that was presented. It seems we were out on your 2008 Pontiac Trade value and could not get you what you requested for it. Also, the offer you presented was a large discount for a 2016 Trail Teams edition 4 Runner, one of our best selling models. We just could not meet the terms you requested on your deal. We definitely are trying to earn your business and be competitive, but ... read more
Liar Liar I came to this dealership completely prepared to purchase a higher end Tundra, Daren was the salesman who I dealt with, and our conversation quickly declined when I called him on not just one, two, or even three lies.... but more. Frustrated I then dealt with a sales manager, Andrew, who was a little less blatten with his deception. I was told that the model of truck that I wanted was "not available in Canada", then " not available till summer", in an attempt to get me to buy a model they had access to. I contacted... read more
Business response:
Hello, we have received your review and apologize for the information you received on the Tundra. The TRD Pro is very limited and our dealer only received one unit which was already sold. Other dealers that have this vehicle will not give it up for trade due to the high demand and low supply in the country. Glad you got a truck and were taken care of in the end. Sorry for the inconvenience this may have caused. Chris Graham, General Manager
Frequently asked questions about Jim Pattison Toyota Downtown
How is Jim Pattison Toyota Downtown rated?
Jim Pattison Toyota Downtown has a 4.5 star rating with 1,201 reviews.
When is Jim Pattison Toyota Downtown open?
Jim Pattison Toyota Downtown is open now. It will close at 9:00 p.m.