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Heffner Lexus
- Car Dealers
- Kitchener, ON
About this business
Location details
3131 King St E, Kitchener, ON, N2A 1B1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
service Buyer beware. Dealership only wants money. Because of Toyota popularity this dealership doesn't back up what they sell. Terrible service. A few miles out of warranty and bring on the charges. Simple fix but they want money. What a joke. Heard toyota was terrible a backing up there product. Now I know
Service experience to share To clarify few personal points of view first before going to details 1. I believe that review is the place to share experiences with anyone who is looking for dealship services before make your decision where to spend your hard earned money, to get the product and service your money deserves, so I will share ALL FACTS happened to me, decision is yours. 2. I consider myself as loyal customer with high tolerance, which means if I am happy with one product or service, i will stay with it, even someth... read more
Damaged my windsheld and refuse to repaire Heffner contacted me for an recall for a wind shield wiper cover exchange. I did not check the windshield when I pick my car. Few day after I found the windshield cracked from button and I found the rubber between windshield and the wiper cover are pop up. It is very obvious that it is a damage from their service. I went to Heffner service on Tuesday night and the service person think it is related to the recall service, but he cannot make the decision and ask me to came next day an... read more
I feel swindled. I found out today that a loosened gas cap causes the engine light to appear on our PRIUS even after it's been tightened for 3 days. What was the cost of this PRECIOUS information? $110!!! When I asked to speak with the (assistant) manager he explained to me that this was a very reasonable cost. He may be confusing the term 'reason' with 'sham' because that's exactly how it felt as I pulled out my wallet. If you are looking for car service that focuses on making a quick buck rather than establishing trust wit... read more
The worst place to be if you have problems with your car. After twenty years of driving Toyota only, I won't buy a Toyota again.
Customer service fast lane oil change I think this Hefner Toyota should have a better customer service representative in the fast line oil change. This customer representative - Kevin,who was flipping his eye when I asked him to help me with my questions today. He is very rude and inpatient. This is not the first time I get mad from the service department. I have my car oil changed today yet I found out the dip stick on my car was half way out when I got the car back. Luckily, I openned my hood to check before I left. I show... read more
Went in for Oil Change on my 2012 Toyota Camry. Said Went in for Oil Change on my 2012 Toyota Camry. Said water pump was leaking. Checked Rad every day and overflow bottle. It's always full. Nothing on the ground. 4 months later. Had Body Side Mouldings put on. Did a horrible joy. Put them up way to high and not straight. One side is higher than the other by 4 mm. Monkey work being done here.
UPDATED POSTING My Review Of Heffner Toyota : PLEASE UPDATED POSTING My Review Of Heffner Toyota : PLEASE DON'T BUY A TOYOTA OR ANYTHING FROM HEFFNER TOYOTA I am a single mother of 2 children. I wanted a reliable car and a great company so I came here to Heffner Toyota...Big, Huge Mistake!!!... I recommend you never buy anything from this dealership or even a Toyota vehicle. I scrimped and saved and bought a brand new Toyota Corolla. It is 4 years old and has been recalled 5 times so far, had a new transmission put in and it... read more
Rude and slow service. First oil change on my new car he was argumentative and rude. I have another 10 years with this car and it certainly will not be spent dealing with this dealership!
Frequently asked questions about Heffner Lexus
How is Heffner Lexus rated?
Heffner Lexus has a 4.5 star rating with 1,224 reviews.
When is Heffner Lexus open?
Heffner Lexus is closed now. It will open at 9:00 a.m.