This profile has been claimed by the business owner or representative.
Grande Prairie Nissan
- Car Dealers
- Grande Prairie, AB
About this business
Location details
10314 116 Ave, Grande Prairie, AB, T8V 4K5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Headache Started off with just going in to test drive, pressured in to putting money down on something that day (bad on me for doing that). Found a vehicle I did like though, turned out to be a nightmare after finalising the purchase. 1) Asked about the shocks - told they were absolutely, 100% A-OK. They were completely gone. 2) Popped home for a quick second, did some running around, came back to an oil slick on my driveway - same night! Did the running around on Low oil in my engine. 3) Alternator failed the week after, le... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am happy to hear that you are pleased with all the repairs that the dealership completed. We are always working toward improve our customer experience and ... read more
Hit and miss It's hit and miss here. The customer service people are friendly, but often don't call you when they say they will. I've waited for the service department to call me back several times but I'm always having to have to follow up. Most recently, my vehicle was ready for pick up but sat there for five days before I finally called them. The only time they do call me is to try and get me to "upgrade" my vehicle, even though I've asked them several times to stop doing that. They were even calling my work number and it... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustration regarding the lack of communication regarding your recent service appointment. On behalf of our Nissan service team please ... read more
Good service from sales people terrible mechanics The sales people helped me out a lot to get me approved and driving was told there was a inspection performed by mechanics at the dealership but after getting the vehicle home I found a number of problems not listed in the inspection sheet mainly a major oil leak that is easy to see when under the vehicle that I was not even remotely informed about
Business response:
Koltyn, thank you for your review. Our customer service team with be in contact to help ensure your satisfaction with your purchase.
Very unsatisfied!!! This dealership of the year award must be based on physical appearance only? Surely it can't be for customer service as this dealership is one of the worst I have ever encountered! Customer service is mediocre at its best. Bought a new vehicle from this place. They have been very unhelpful and sometimes rude when I have called regarding maintenance. Will be getting rid of my Nissan vehicle as soon as I possible can. Will be going to Ford or Chevy next time. Would never recommend this dealership to anyone ... read more
Business response:
Ccompton1, I am very sorry that you left Grande Prairie Nissan feeling unsatisfied about your experience. Customer satisfaction is extremley important to our store, we are not perfect but we certainly try our best. If you would like to contact the store or schedule a time to discuss what happened in your recent visit that would be great. Please let me know when would be convient for you. Jeremy
Bad experience My boyfriend and I both went to Nissan with the intention of both purchasing a car each. The salesperson, sheena, was more than helpful. She was friendly, not to pushy, and was able to answer absolutely any question that we asked...and we had a lot because we were both looking at different vehicles. My boyrfriend was planning on financing, and I was planning on leasing. We both finally decided on a vehicle each. He was purchasing the 2014 nissan rogue, and if was leasing a 2014 nissan versa. As soon as it was ... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I have discussed your concerns and experience with the finance managers at Grande Prairie Nissan, and I am regretful for the miscommunications that took plac... read more
I have received excellent customer service from the very start to the finish line. Jason was very helpful and knowledgeable in answering all of my questions. Jason was also very patient, professional and has excellent customer service skills. Thank you very much for everything, I can say that I am a very happy customer.
Car had damage they knew about but hidden from me. High pressure financial department. Tried to sell warranty for car that still had 60000Km left
Stealership! Price dropped 17000 dollars in the course Stealership! Price dropped 17000 dollars in the course of five minutes. If you are not infoed, and take the first price they offer, wow, Do they ever rip you off. High pressure, even higher prices. Stay away.
Frequently asked questions about Grande Prairie Nissan
How is Grande Prairie Nissan rated?
Grande Prairie Nissan has a 4.8 star rating with 3,509 reviews.
When is Grande Prairie Nissan open?
Grande Prairie Nissan is open now. It will close at 6:00 p.m.