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Grande Prairie Nissan
- Car Dealers
- Grande Prairie, AB
About this business
Location details
10314 116 Ave, Grande Prairie, AB, T8V 4K5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This is my second vehicle purchased with the help of Jason, he has gone above and beyond to ensure my satisfaction. The questions and/or concerns I had were immediately rectified leaving me very pleased with the entire Auto Group experience. Great job guys!!!
I had a great experience buying a new vechile everyone was so glad to help and answer all my questions. Sales and service were so nice and I overall enjoy my first buying experience ! I would recommend this dealership to anyone I know. I would like to thank everyone at Nissan for your help and look forward to dealing with them with ally Vechile mantience. :)
I expect your employees to clean the oil off the vehicle after an oil change because I now have oil on my garage floor. I am not pleased.
Business response:
Thank you for bringing your concern and experience to our attention. Please accept our apology for our oversight. We would like the opportunity to correct this. Please contact our service department so that we can book your vehicle in to be properly cleaned up. 780.532.8040.
Quick service. Good communication. Workers are friendly s s s s s s s s s s s
Would have to say one of the worst customer service experiences I've received ever! Bought a brand new vehicle in Feb 2019 and was back within couple months for a fix of air conditioner for not blowing cold air. This year, we were back again, for the same reason and on our first appointment, we were told that they couldn’t find anything and need to open the car ( didn’t have enough time to do it on our first appointment) so went back again today and still, couldn’t fix it and was told that the parts needs to be replaced, whi... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We are sorry you feel let down. Nissan Canada did make a change to a more enviormentally friendly product. In making this change Nissan Canada did not antici... read more
Visited twice to get the right part, ZERO staff wearing masks, second visit another customer ...
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am very sorry for the inconveniences you have been caused. I would like to ensure that you have received the correct part. Please know that your concern wi... read more
The worst experience ever, once the deal was done so was the service. My son bought a used vehicle there, and they said it passed inspection with flying colors. A week later he tried the back passenger window and it wouldn't open. He took it back to the dealership to get it fixed. He dropped it off in the morning and when he went to pick it up, they said we have a quote of $996.00 for you to get it fixed, and there is a $91.00 diagnostic fee. Then it gets better, he asked them to sign a paper saying it passed the inspection ... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We would like to learn more about your experience and work with you to resolve your concerns. We are unable to locate you as customer based on the informatio... read more
Service appointment.We had a excellent experience Service appointment. We had a excellent experience purchasing our Nissan QashQai from Hailey Allison. The standard of care we received from her should be the standard. We brought back our vehicle to have our tires swapped over in our 2020 QashQai . The suv was fully loaded leather etc . Brand new at the time of bringing it in zero damage . We saved up a lot of money for the suv and take extreme pride in our vehicles . The tires were swapped to winter tires . Upon putting the ... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am very sorry for the lack of care our employee had when placing the tires into your vehicle. I understand that you have been working with the Service Mana... read more
Hailey was all around A M A Z I NG. I seen a car I wanted online, sent her a message, and she had the keys in my hands to take it for a drive as soon as I rolled up to the dealership. This was my second time ever financing a vehicle and it was so nice to not feel the slightest bit pressured or rushed. Hailey explained and broke everything down to me and made sure I fully understood every single part of the purchase and it put my mind at such ease. Not only is she amazing at what she does, but she is the kindest person that j... read more
Frequently asked questions about Grande Prairie Nissan
How is Grande Prairie Nissan rated?
Grande Prairie Nissan has a 4.8 star rating with 3,509 reviews.
When is Grande Prairie Nissan open?
Grande Prairie Nissan is open now. It will close at 6:00 p.m.