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Grande Prairie Nissan
- Car Dealers
- Grande Prairie, AB
About this business
Location details
10314 116 Ave, Grande Prairie, AB, T8V 4K5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Emerson Blanco a sales associate did not give my refferal fee of $300.00 as i reffered my sister to buy a car. After my sister bought a car Emerson Blanco blaiming those managers who are responsible issuing cheque. Its been more than 3 months that my sister bought her car and until now nothing happen.
Business response:
We love to pay referrals at GP Nissan. However we ask that you provide us with the referral's name and number or bring them into the dealership before their purchase in order to qualify. This helps us eliminate any confusion and allows us to pay our $300 to the correct person, sorry for the confusion and thank you.
Good until the deal is done I went in two weeks ago because my car had broken down and I had just made it back to Nissan. I was very upset with this car as it was only 4 years old. After getting very poor directions from the service desk worker, i met Ahmed El Tayeb- one of Nissan’s salesmen. He got me to sit down with him to talk about a trade in, and eventually we found my truck, and I thank him for connecting me with it. But after signing for it, his salesmanship went downhill. I was promised weather tech mats with my tru... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am regretful that you feel let down by our staff. As discussed with you we explained that since you purchased a used vehicle we would do our best to locate... read more
Say No to Nissan I am so disappointed at the service of GP Nissan. This is the second issue I've had with them. I have bought 3 vehicles from them. They are Great at selling vehicles but do not provide customer service at all. As soon as you drive your vehicle off the lot you are screwed. I cannot drive my car in winter because of known defects that they are not willing to remedy. Service department guy, Rob, hung up on me saying call back when I can be sensible after my heater quit working which he said was a known issue an... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please accept our sincere apology for your experience in our service department with regards to you being hung up on. We have addressed this concern. We are ... read more
Amazing Love the whole GP Auto group! Jason Gillett at Nissan and Tim Horcoff at Volkswagen. So nice and accommodating! We had lots of indecision and they were patient and helped us find the vehicle that made us feel excited to buy!
Terrible service everytime I have yet to have a good experience with Nissan's Service/parts department. I had the liftgate on my car start opening all by itself at random times. My car is no longer on warrenty so I had to have the liftgate handle ordered in and pay for it myself. Nissan did not call me when the part came in. . When I opened the box there was a price sticker on the liftgate handle which showed I paid a 100% mark up. I had to take it to a bodyshop to have painted, I then took it to a 3rd party shop to have it ... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We are sorry that you feel let down by our parts and service department. Grande Prairie Nissan must abide by the process and policy set forth by Nissan Canad... read more
Meh at best. I bought a brand new vehicle from Nissan. The finance person didn't include installing the new tires I requested when buying. The service department was busy and the attitudes showed that. Overall I felt like this dealership and service department makes me feel like I owe them, not that I am a valued customer. At this pointment I will take my vehicle else where for service and problems.
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We are sorry we let you down. We have tried to locate your deal in our system, but have been unsuccessful and will require a bit more information. Would you ... read more
Amazing Experience I was a first time purchaser who had shopped around before going to Nissan. Once I was set up with Sales person I knew I was going to be buying from them. Their entire team just went above and beyond to make the process a easy one and ensure that I was happy. They made sure I understood everything and walked me through the operations of me new car. Would definitely recommend them all and go back to this dealership in the future.
Bad experience I went to buy new car, they asked for my sin, I declined, they insisted.. Then Went to Prince George and I had a good deal.. Then, I referred a friend and the told me that they will pay me the $300, as a bonus... They did not even replied to my emails or calls.. Finally they said, well your friend was contacting us few days before you sent us the email! I don't care for the silly binus, 6 am upset by the way they dealt with me! Ignoring customers is not a nice thing... Especially, Mr. Jeremy, Mr. Kyle, and Ms.... read more
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. The General Manager Mr. Budde, would welcome the opportunity to discuss with you how the referral program works. It is unfortunate that you choose to hang up... read more
I was from out of town and needed one day service. Made an appointment for morning for a simple diagnosis but my truck never entered till late afternoon only to get a repair list of every minor detail other then my request and a price tag about what the truck was worth. Since then I recieved multiple calls saying they need my truck for trade in. Incredibly disappointed. They worked as a team to swindel me into buying new when I made a 5hr drive to get one thing checked.
Business response:
Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Appointment times do not guarantee your vehicle will be in the shop at that specific time your appointment was booked for. Once a vehicle has been dropped of... read more
Frequently asked questions about Grande Prairie Nissan
How is Grande Prairie Nissan rated?
Grande Prairie Nissan has a 4.8 star rating with 3,509 reviews.
When is Grande Prairie Nissan open?
Grande Prairie Nissan is open now. It will close at 6:00 p.m.