This profile has been claimed by the business owner or representative.
Brimell Toyota
- Car Dealers
- Toronto, ON
About this business
Location details
5060 Sheppard Ave E, Toronto, ON, M1S 4N3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Bad Customer Service Never had such a bad experience. I took my car for a recall. Awful customer service. They worked on gear shaft of the car. There were grease stains on seats and on the gear shaft. It was a recall that's why they didn't put too much attention to keep the car clean. The service advisor was rude in the first place that's I didn't go back to tell him. I left the place thinking that I will clean it myself.. I would never recommend this place for service to anyone.
Business response:
Thank you for taking the time to review our dealership. We're sorry to hear that you weren't fully satisfied with your experience at our dealership. We are now under new management and a part of Drive Autogroup. We hope you'll give us an opportunity to improve on your previous experience in the future. Thank you!
crooks I took my car there because I had an unintended acceleration which I had never heard about. This dealership removed my computer information and told me my after market breast cancer mat caused the problem. It did not. They took pictures of all my personal property in the car and even removed them from the back pocket of my seat. Toyota would not let them share with me my computer information. I have been told I must hire a lawyer and send a letter to get this information.big cover up by this dealership and Toyota. Odo... read more
Business response:
Thank you for your feedback. We're sorry to hear that you weren't happy with the customer service in our service department. We are now under new management of Drive Autogroup. Drive Autogroup represents multiple dealerships & 7 brands in the GTA & Durham Region. We sincerely hope that you’ll be willing to give us another try in the future. Have a great day!
DO NOT BUY FROM THIS DEALERSHIP I paid a deposit of $1000 for a 2012 Yaris which needed a minor body work. The salesperson Mohammad Ahmed promised that the car will be ready in a week which was confirmed by the manager and the body shop. I get a call from the body shop personnel Hari Teymouri who confirmed the car was ready. Upon arrival the pain job wasn't done and the manager on duty Chris Draganidis said the sales person didn't write it clearly on the contract that it had to be done clearly and the body shop didn't read t... read more
Business response:
Good afternoon, thank you for your review. We're sorry to hear that you had an unpleasant experience at our dealership, but we're now under new management and are a part of Drive Autogroup. We hope you'll be willing to give us another chance in the future. Have a great day!
PAINT DEFECT "PAINT DEFECT IN BRAND NEW CAR" 2007 CAMRY was my 2nd car bought at this dealership, when I bought the car they had no white car and I had to wait couple of weeks to get one. In the first year I noticed corosion particles in the car and when I reported they buffed the car and said it was fine, this was happening every year since then. When I was to pick up my car after a minor collision from their collision centre, noticed colour variation and refused to pick up the car and informed the Insurance. They convinced... read more
Business response:
Thank you for reaching out to us. We're sorry if you feel as though the customer service at our dealership was not up to par during your visit. We are now under new management of Drive Autogroup and we hope that you'll be willing to give us a chance to improve on your experience next time. Thank you!
Crappy Service! Since spring-summer is on it's way, tire changeover isn't really my thing & balancing them. I shop around auto shops to search for best prices, so when I called Brimell Toyota for a quote on Tire Balncing & Changeover. They quoted me $45.95+HST for the whole service over the phone, and so I made an appointment. In the day of the service, as I came in, I was greeted by this guy "Brad" (Service Adviser), did the round check, and told him what need to be done (Tire Balancing & Changeover) and so the guy said "Ye... read more
Business response:
Hello, Thank you for sharing details of your recent visit with us and I am sorry to hear that your last experience did not exceed your expectations. I have passed along the details of your visit to Ryan (our Service Manager) for further review. Please feel free to connect with our Client Service Manager, Shah and he will be more than happy to discuss the details of your visit and make things right: shah@brimelltoyota.com. I truly apologize for the inconvenience you have experienced and truly hope that we can make it right fo... read more
Frequently asked questions about Brimell Toyota
How is Brimell Toyota rated?
Brimell Toyota has a 4.4 star rating with 3,121 reviews.
When is Brimell Toyota open?
Brimell Toyota is closed now. It will open at 7:30 a.m.