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Brimell Toyota
- Car Dealers
- Toronto, ON
About this business
Location details
5060 Sheppard Ave E, Toronto, ON, M1S 4N3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
If there was a cero star, I would rate my experience as such!! I went for a recall (fuel pump replacement) Mr Rajendra Dannie (received my car and told me it was going to be done, never mentioned anything about toddler seats..).. when I got the car back They told me they could not replace it, because I had toddler seats.. I was never told to take out the seats!!! Not even when he recieved tge car!! And when I tried to make an appointment and telling him how difficult it was for me to take my car to the dealer ship, Mr. Rajen... read more
Business response:
We're sorry for the delay in responding to you, we are running a smaller than usual staff due to COVID. It's unfortunate to hear you had an issue with your dealership. If it has not been resolved and you would like to speak on it further please email care@pickeringhonda.com with the details of your complaint, your phone number and your name as it appears in our records. Thank you and have a nice day.
I have never written reviews until now. Such a disappointment. Bought used Rav4 less than 2 years ago from Brimell and supposed to be Toyota certified. Barely any mileage on vehicle so went in for oil change and rustproof check appt and I asked for maintenance service because I wanted brake checked and knew that tire rotation as included. Advisor and tech tried to up sell too many additional services which would’ve cost us $2500+ Good thing I know a lot about cars - enough to know that tech was being greedy. So I asked for p... read more
Business response:
We're sorry for the delay in responding to you, we are running a smaller than usual staff due to COVID. It's unfortunate to hear you had an issue with your dealership. If it has not been resolved and you would like to speak on it further please email care@driveautogroup.ca with the details of your complaint, your phone number and your name as it appears in our records. Thank you and have a nice day.
Highlander 2020 ! Software malfunctioning issue - PUBLIC SHOULD AWARE : Highlander 2020 has some very life threatening, Software malfunctioning issues. It will stall on drive. Mine did twice. My dealer is Brimell Toyota, Worse place to buy a Toyota vehicle from. They don't give dawn about your life. When I took it to them Feb 2020, They said nothing could find, and the manager threaten us to take it back or they will charge for loaner. We took it, during the COVID was not driven, Jun 2020 again stalled on the street while dr... read more
Business response:
We're sorry for the delay in responding to you, we are running a smaller than usual staff due to COVID. It's unfortunate to hear you had an issue with your dealership. If it has not been resolved and you would like to speak on it further please email care@driveautogroup.ca with the details of your complaint, your phone number and your name as it appears in our records. Thank you and have a nice day.
Trading in personal car for a company vehicle Traded in my STi for a Tacoma and got a decent deal out of it. However, service is subpar and little to 0 communication on all levels. Buying a vehicle is already stressful enough, having to take time out of your work to sort out stuff that could've been avoided makes it worse. Without getting into too much detail, I would steer clear from this place if you are a business owner looking to buy vehicles for your fleet.
Business response:
Good morning Chris, thank you for your review. We're sorry to hear of the experience you had. As we have mention in our Google Review response, our Client & Community Relations Manager, Mohammad (Dr. Shah) Shahzad would like to speak with you. If you haven't already, please contact him at 416.292.2241 x 4110. Thank you.
My mother in law purchased a corolla from this dealer ship and time to time has it serviced there they told her that she needs front brakes car has almost 40 thousand Kms she told me that the service advisor told her she needs new brakes I checked her brakes there still like new . She was told she need pads and rotors the cost would be $560 . Then she told me last time she was there that they did a wheel alignment . I asked her for the computer printout of the alignment none was given. Car with less then 40 thousand Kms for ... read more
Business response:
Good morning Johnny, thank you for your review. We're sorry to hear of the experience you had. We have informed our Client and Community Manager, Mohammad (Dr. Shah) Shahzad, and he would like to speak to you about this situation. Please contact him at 416.292.2241 x 4110. Thank you.
Bad experience I'm a first time car owner and buyer. So i don't really know how the process goes. So to make the long story short, i bought the toyota corolla 2020 car, thinking it was a good deal bec i trusted the dealer for we have the same background. When i asked my friends and other dealership about the price, they say I got the car in a quiet expensive price because I also purchase the extended warranty. I don't earn much as a worker and wanted to return the car i didn't get yet for i am scare i might not be able to af... read more
Business response:
Good afternoon, thank you for reaching out to us. We apologize for the experience you had at our dealership. As we mentioned in our response to your Google Review, we have been informed that you have spoken with Our Client and Our Client & Community Relations Manager, Mohammad (Dr. Shah) Shahzad, about this situation and from our understanding, you are going to keep your protection package with your new vehicle. We hope you take advantage of your ECP benefits, such as free engine oil lube and maintenance services. We apologi... read more
Worst experience in my life of buying a new car The worst experience of buying a new car. I was called at 4 pm to pick up the new a car. Till 6 pm the staff members were giving excuses not attending to me. The paper work started well after 6 pm. The staff member was very rude to say the least. There is no system is place. One staff member deals with 3 to 4 customers at the same time and keep all of them guessing as to when they will get attention.
Business response:
Hello, thank you for reaching out to us. We understand that you left this review some time ago, but we'd like to sincerely apologize for any inconvenience you may have experienced when you were at our dealership. We are taking your comments into consideration and have implemented a new process that addresses reviews on this platform more effectively. Thank you!
changing winter tires I recently went to Brimell Toyota to change the winter tires on my Prius. They did not check the tire pressure after they changed the tires. My tire pressure indicator light went on the very next day. All 4 tires were under inflated. They just gave me back my car without filling air to my tires.
Business response:
Thank you for your feedback. We're sorry to hear that you weren't fully satisfied with your experience at our dealership. We are now under new management and a part of Drive Autogroup. We hope you'll give us an opportunity to improve on your previous experience in the future. Thank you!
Liar Liar Pants on Fire This is my closest dealership to the office and for 2 years I regularly struggled to get basic customer service. Always waiting. Always late. Missed pickups. Could never solve warranty issues. But the final kicker was when I brought my vehicle again in for warranty and maintenance service which required them to road test to diagnose. When I got the vehicle back, there was no mileage on the vehicle and they indicated no fault found. I asked if they had actually road tested, and the mechanic and service... read more
Business response:
Thank you for reaching out to us. We see that this review was written some time ago, but we'd like to apologize if you were disappointed by your visit to our dealership. We are now under the new management of Drive Autogroup and we sincerely hope that you’ll be willing to give us another try in the future. Have a great day!
Frequently asked questions about Brimell Toyota
How is Brimell Toyota rated?
Brimell Toyota has a 4.4 star rating with 3,121 reviews.
When is Brimell Toyota open?
Brimell Toyota is closed now. It will open at 7:30 a.m.