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Brimell Toyota
- Car Dealers
- Toronto, ON
About this business
Location details
5060 Sheppard Ave E, Toronto, ON, M1S 4N3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very poor costomer servise I was buy a used camry car It wasn’t inspect properly after a week of percest air leaking from tyre Then i check there is crack on rim Befor i percased they said bumper to bumper warranty any problem we will fixed but when go fir find the solution for the rim no one care about this and still they ask money to fixet it i was tatatly disappoited with this sales rep and dealership I never ever refer anyone and no more bussiness with this dealarsgip
Business response:
Thank you for taking the time to review our dealership. We're sorry to hear that you had a less than stellar experience at our dealership. We are now under the management of Drive Autogroup and we'd greatly appreciate the opportunity to create a better experience for you than your previous one. Please stop by anytime!
Untrustworthy and dishonest Bought a used car from them. Took it back for a defect. Failed to take responsibility. Basically calling me a liar. Claimed that a pot hole caused the damage or someone hit me when nothing of the sort happened. Even before putting the vehicle up on the hoist they seem to know what was wrong. Quoted me a lot to fix without properly inspecting. Will never recommend anyone there or ever do any business there again.
Business response:
Thank you for taking the time to review our dealership, Gus. We’re very sorry that you didn't have a great experience at our dealership in the past. We are now under new management of Drive Autogroup. Drive Autogroup represents multiple dealerships & 7 brands in the GTA & Durham Region. We sincerely hope that you’ll be willing to give us another try in the future. Have a great day!
very bad quality work i came here to change my brakes-was told rotors also damaged and needed to be changed-within a week again squealing sound-took it back to them.was told as these are new brakes and new rotors it takes time to set-Noise kept on increasing.After 8 months took it to Don Valley north Toyota and was told brakes and rotors need to be changed-Argued with Donvalley north Toyota that it was just changed at Brimell- they asked me to take it up with Brimell again-Never going back again to Brimell Recently met anoth... read more
Business response:
Good afternoon, thank you for reaching out to us. We'd like to apologize for the poor experience you had at our dealership in the past. Brimell Toyota is now under new management and we hope that you'll give us another opportunity to improve on your experience in the future. Thank you!
Worst Customer Service ever Really guys you need to pay more attention to customers after all without customers you would have no business. Pay attention TO YOUR CUSTOMER NEEDS and don't treat them like you don't care pls.
Business response:
Thank you for your feedback. We're sorry to hear that you had a less than stellar experience with our parts department. Since the last time you stopped in, we've actually changed ownership and Brimell Toyota is now a part of Drive Autogroup. We hope that you'd be willing to give us a second chance in the future to rectify the situation. Have a great day!
Horrible Do not trust this dealership ! They fixed my car and less than in year it fell apart again while I was driving on the highway. (2011 bmw 535i). I called them and they said they are no longer responsible because it's been several months! If I could give them less than 1 star I would. Horrible horrible... stay far away!!!
Business response:
Good afternoon Vicky, thank you for your review. We apologize if you were not pleased with our dealership. We are now under new management of Drive Autogroup. Drive Autogroup represents multiple dealerships & 7 brands in the GTA & Durham Region. If you'd be willing to give us another chance, please stop by anytime!
Not recommended Car was rear ended: three dents but only two were fixed...the third was waxed and said it was acceptable in a lease return although you can see it from the road: won't be buying this car at lease end. Big waste of time for a 3 day repair. They cleaned the car well but it didn't distract us as to why body shop repairs were needed. Amateur and rude. Not impressed whatsoever.
Business response:
Thank you for sharing your experience with us. We're sorry to hear that you had an unpleasant experience at our dealership, but we're now under new management and are a part of Drive Autogroup. We hope you'll be willing to give us another chance in the future. Have a great day!
Very bad service I bought Toyota RAV 4 2016 at Brimell Toyota. After 3 month squeezing sound started when I push the break. I brought my car 3 times to Toyota service and they always promise me to fix it. I lost 3 days at work and I paid money as well. However, next day the sound was the same again. I asked to change my break pads because this noise came from them. They said that they can't change my pads , which cost $300 because my car is on the warranty. Because of non professional worker Rajen Dannie and his boss Ivan My... read more
Business response:
Thank you for your feedback Ismayil. We apologize if you feel as though the customer service at our dealership was less than stellar. We've recently changed ownership and are now managed by Drive Autogroup. We hope that you'd be willing to visit our dealership again and give us the opportunity to improve for next time. Thank you!
Bad customer service and ripped off I took my car in for tire change. I was asked if I was waiting around for my car (I was), and was told that it would be 2 hours - fine they were busy so 2 hours was not too long to wait. Two hours rolled around and noone came to tell me my car was ready, two and half hours - still nothing, at the three hour mark I went back into their reception area to ask when my car was ready. I was told it was "just done" and they proceeded to issue me the invoice. I paid the bill and was directed to go... read more
Business response:
Thank you for reaching out to us. We understand that you wrote this review some time ago, but we'd like to apologize for the poor experience you had with us. We're now under new management and are a part of Drive Autogroup. If you'd be willing to give us another chance, we would love the opportunity to improve for next time. Have a wonderful day!
Total rip-off Service advisers pushed me for many extra, unnecessary services. Didn't even give rationales when asked. Never explain the status of the vehicle upon pick-up. Switched to another dealership which seemed to be more honest.
Business response:
Thank you for your review. We see that this review was written some time ago, but we'd like to apologize if you were disappointed by your visit to our dealership. We are now under the new management of Drive Autogroup and we sincerely hope that you’ll be willing to give us another try in the future. Have a great day!
Frequently asked questions about Brimell Toyota
How is Brimell Toyota rated?
Brimell Toyota has a 4.4 star rating with 3,121 reviews.
When is Brimell Toyota open?
Brimell Toyota is closed now. It will open at 7:30 a.m.