This profile has been claimed by the business owner or representative.
Bel-Air Toyota
- Other
- Ottawa, ON
About this business
Location details
450 McArthur Ave., Ottawa, ON, K1K 1G6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I rec’d a recall email that my air bag needed service as metal pieces could be dangerous if deployed. I arranged for this to be done, & rec’d a call that I required new tires. I did not take it in for tires, & could not get a response from Lance why the icon was lit up on my dash for new tires. Not sure my air bags were looked at. I rec’d an estimate for new tires with my receipt. Looks like all buyers of cars have good evaluations, but not for service.
I had my car Toyota Corolla 2020. I called to book my service for third time. While you are doing your oil change, they can change your tire for free. And they offer to the customers of the option to leave your lug nut at the dealer so when you come for your next visit they can give to you. They lost my lug nut, and when I asked to to the guys who work at the front desk he was getting upset and start throwing at me. The supervisor come to solve the problem and he paid. When I asked the supervisor where are my old lug nut he ... read more
terrible service and customer care Came in for a a/c diagnosis, quoted 1/2hr labour. Came in, gave the Venza to valet got a number and went inside Shane manes the service advisor was calling out next, next not the numbers provided, 45 min later after throwing away my ticket since people arriving 1/2 hr after me got called up I stood at TH.e counter and waited. Shane manes confirmed 1/2 hr labour and asked me to sit down, 20min later after the Venza was on the hoist he tells me it's an hour labour and if I don't get the car f... read more
Poor inspection service reporting Bel Air needs to improve their follow-up service reporting. on inspections. I took my vehicle to Bel Air for a regular scheduled servicing, which includes a number of inspections. Two issues about the quality of Bel Air's reporting on inspections. First, neither the paper sheet nor the service representative were able to tell me the state of the items (ie. brakes) inspected, other than a verbal response when asked that "they must be OK". Second, the list of things inspected did not correspon... read more
Buyer Beware Bought a used car, had it inspected it had a chip in the windshield I was told by the inspecting mechanic it needed to be replaced. The dealer had the chip filled, saying that their auto glass shop (outside person) recommended a fill over a replacement. When I bought the vehicle it was implied that if the chip failed that the windshield would be replaced, the dealer went as far to offer a story where another customer found a defect and got reimbursed for a different part. The fill started to fail almost immediat... read more
Product and service complaint My 2012 Lexus Rx 350 I purchased new at Belair Lexus, Ottawa on 24 August 2012 is rapidly falling apart. So far Belair Lexus has done a brake service at 25 000km, a full front pads and disk replacement at 39 000km, and the two rear shocks absorbers replacement at 31 000km. During last service I was informed that the exhaust and pipes have to be replaced. I had to pay for all of these services and parts even if the car has less that 40 000km. Of course, after talking to Belair Lexus and sending a... read more
Bigginers 4 times I took my Camry for a transmission broblem witch was still under factory warranty and they couldn't figure the broblem until I took it to mr transmission then he wrote the diagnose for me on a piece of paper tha I gave them . Guess what !!! The car is back to the same problem after 3 months . When I called them they said Their warranty is for 3 months only .they don't honor their rookie jobs what a shame that's a dealer for you . Don't go there they only know how to change oil
Be ready for rudeness, insults and for being deceived Complaint Description: Bel-Air Toyota is being deceiving. They did not do the sliding door repair properly and Manager was rude and insulting. Today March 16, 2016, I had a horrible experience with Toyota Bel-Air Toyota in Ottawa, Ontario. Yesterday I went to this dealer because my sliding doors on my Toyota Sienna are not opening electrically due to snapped cable. The right door was not opening more than 20 centimeters the other one was fully opening. I called Toyota Can... read more
not honnest We bought a car but since we bargain a bit we couldn't get the 500.00 gaz card but they advertise doesn t say that you cannot bargain the. Car
Frequently asked questions about Bel-Air Toyota
How is Bel-Air Toyota rated?
Bel-Air Toyota has a 4.5 star rating with 1,894 reviews.
When is Bel-Air Toyota open?
Bel-Air Toyota is closed now. It will open at 9:00 a.m.