Bel-Air Toyota

Louis-Paul 

on DealerRater

14 years ago

I came in this morning for service on my 2010 Rav4.The dealer usualy opens his doors at 8AM,but mr.Antoine open the door for me at 7:50 and he told me to grab a seat.We checked what had to be done on the truck.I only needed a maintnance that was 115$ plus tax.That was a great price! it took them about one hour to do the job and at 9am i was back on the road heading home. The service was fast and the job was perfecly done,i truly recomend any toyota owner to go at Bel-Air Lexus Toyota. 

JD and Beastlet 

on DealerRater

14 years ago

UPDATED REVIEW of 2011-10-19, 5:45 PM I did contact UPDATED REVIEW of 2011-10-19, 5:45 PM I did contact the service manager (Antoine Thibodeau) with the original review (see below). He got back to me shortly after with the promise he would look into it, and he did. He called me the next day. He agreed that there had been a series of miscommunications and asked me what he could do to rectify the situation, because he "doesn't lose customers". My first suggestion was a refund of the difference between the charged and quoted pr... read more

trottima 

on DealerRater

4 months ago

I bought a used Titan with a knocking engine that I only heard after leaving the dealer with beside a wall at a drive threw, Need major engine repairs, called back the dealer and they refuse to help.. Management sucks there. 

Kimberly 

on DealerRater

a year ago

I give Belair Toyota a rating of 0 but it is not possible on the scale provided. Feb 24, 2025 I had the first oil change on my brand new corolla cross done at Belair Toyota. The technician did not put the drain plug on the oil pan correctly. Almost all the oil leaked all over my garage floor. I discovered the problem March 10 and I had to have my car towed to Belair March 11. Initially I spoke with Josianne Parent the General Manager she reassured me my car would be ok and was helpful. I was terrifed the motor of my new car ... read more

Rigman4life 

on DealerRater

2 years ago

Sales manager Marc Durocher was pure evil to me. Here is my story. I tried buying new corolla cash price and was told the wait is up to 18 months. I placed $500 deposit and waited. My old car broke and new car is not coming for another year so I needed another car. I called dealer ahead of time to speak with my sales guy named Khan and I was transferred to his desk with no answer. I drove down to dealer 10 minutes away just to be told by sales manager Marc Durocher who was EXTREMELY ARROGANT and SUPER RUDE to me, than Khan i... read more

mamoutimbuktu 

on DealerRater

2 years ago

J'ai acheté ma voiture cette semaine et il y avait une erreur au niveau de mon adresse. L'erreur venait du service de permis. J'étais stressé à propos de ça, au lieu de me reconforter, l'agent du service de vente me blame parce que j'ai dit qu'ils auraient dû verifier l'adresse avant de sortir du service de permis. Mon expérience a été très amère chez Bel-Air Toyota. Si je savais que le service client était aussi mauvais après la vente du vehicules, je n'allais jamais partir là-bas. 

Unhappy Customer 

on DealerRater

5 years ago

My muffler was making a clanging noise after a trailer hitch was installed, at another business, when I was out-of-town.. I wasn't worried about this problem, because I had an appointment for routine maintenance of my car only a few weeks later at Bel-Air Toyota. I had the mechanic, at Bel-Air Toyota, inspect my muffler to see what the problem was and how it could be fixed. Their mechanic told me, "It would take an hour to fix the problem." Their Service Advisor said, "The cost would be $65.00 to $135.00." When I asked if th... read more

Roger B 

on DealerRater

5 years ago

I bought my 2003 Toyota Corolla LE from this dealer and after 16 years it's about time to replace it with a brand new Toyota Corolla. So, I went back there in June 2019 to surely buy a new car,. The first time, I did a test drive then I asked the sales rep to provide me the total cost to buy it (cost between corolla XSE and XLE) less any possible discount and promo just to have an idea but he did not give me anything not a bit. He said I need to decide first which I prefer to buy. I went back for the second time and still he... read more

fjtoyo 

on DealerRater

13 years ago

I am happy to report that I was able to resolve the issue with the Service Manager of Bel-Air Toyota. It took some time but in the end I do appreciate the effort put fourth and felt like a valued customer. After a regular maintenance service I was told that there were additional problems with my vehicle. After reviewing the options over the phone I decided to address only a few of the problems found however, when I arrived to pick up my vehicle I discovered they went ahead and completed work that I had not authorized. The on... read more