Bel-Air Toyota

Awesome 

on DealerRater

11 years ago

Rude salesman Went just to canvass for a car, they forced us for a pre approval which we agreed, after a few days without even telling us that we were approved they already bought a car and informed us we have to pick it up. First and foremost it was just a pre approval, second they never asked us that they found a car which we wanted and if we were sure to get it. Third they are threatening that we will get demand letters. Rude rude rude, so beware of this dealer, toyota is a good car but not this dealer,bel air at mac arth... read more

karine.langley 

on DealerRater

11 years ago

Terrible service and rude service I took my old car and decided it was not worth fixing. I came the next day to pick it up having ridden my bicycle and NO car, no record. It was dark no one offered me a ride home and treated me like an intruder. I crossed the road and bought a high end Hyundai I was told that the car would be brought downstairs today with the keys in the glovebox. I rode there after work and the keys were in the ignition and the car open. I had personal things in the car by the way such as insurance papers. ... read more

MatPS 

on DealerRater

11 years ago

At Bel-Air, customer comes last! Bel-Air service staff are condescending and unprofessional! After two years of stringing me along for a repair that should have been covered under the warranty (performing multiple xxxxxxxx repairs along the way that amounted to nothing)... I figured out the ENGINE problem on my car with the help of google. They will not honor the warranty even though all the paper work indicates that this was signaled to them while it was still covered. The service manager (Antoine) was extremely rude to me ... read more

retired66 

on DealerRater

12 years ago

I have owned three (3) Toyotas previously and tried to purchase a new one from this dealership because of the location close to my home. The sales staff were pushy and arrogant. The salesman said after I asked him if the price was negotiable " what you see is what you get". He would not take an offer. I ended up buying a new Rav4 in Gatineau for 1,500.00 less. So people go on the other side of the river if you want a reasonable price... 

JD and Beastlet 

on DealerRater

13 years ago

In October of 2001 I received a complimentary Toyota Touch Ultimate detailing package from the dealer. See my review dated 10/5/2011 12:46:32 PM. I made an appointment and brought my 2005 Toyota Sequoia in for detailing on the 11th of September. When I picked the vehicle up it looked good at first, but a closer look revealed many areas that had been overlooked (see the photos at http://www.flickr.com/photos/rests/sets/72157631514393228/). I contacted Antoine Thibodeau with a link to the photos and he asked me to bring the ve... read more