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West Coast Toyota
- Other
- Pitt Meadows, BC
About this business
Location details
19950 Lougheed Hwy., Pitt Meadows, BC, V3Y 2S9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
1st issue: they tried to give me less then my car's worth even after I told the salesman (Mark) that the claims were purely cosmetic, and that a different dealership already quoted me at $17,500. I walked out feeling pretty bad about my situation, simply because Mark would not listen, and kept implying my car was worth less than it is, and somehow made me feel uncomfortable like I was a liar (power tripping like usual salesmen.) When I was in a customer service role I was taught "the customer is always right." What happened ... read more
If you think Toyota Canada stands besides their brand and takes responsibility, you are wrong! If you think West coast Toyota dealership stands beside their selling product and takes responsibility, you are dead wrong! I bought a Highlander 2017 brand new, I did all the extra protection for underneath the body and the colour, along with other additional accessories to keep it nice and in good shape. I did all the nessasary services for my car on time. Not even missing one according to the Toyota Canada recommendations. Sudde... read more
I have been a Toyota owner for over 20 years, and have been looking at a truck for almost 9, so I was initially thrilled with the acquisition of a new Tacoma up until we did a closer inspection and discovered scratches on the exterior of the truck. David Quinn called a detailer over to fix it, and while we were waiting for this to be completed, David told us a story about how the previous dealership he worked for would bring vehicles outside in the rain to hide scratches, but he wouldn’t do that because the lights in the sho... read more
Business response:
I'm truly sorry to hear about the frustration and disappointment you've experienced with your new Tacoma. It is to my understanding that our Sales Manager has reached out to you since this review and you are coming back into our dealership this week to resolve your concerns. Should you wish to reach out to us directly contact us at cr@westcoasttoyota.com
No sales person came for assistance. Sales people seemed to be unfriendly and do not care to help.
Business response:
Hi Pauline, we are truly sorry for your experience at our dealership. I am not sure how this happened but I would like to know more from you. As you can see from our reviews, this is not how we conduct ourselves on the whole. Please call me and I will personally help you. Regards, Randy Saunders, General Sales Manager. 604-465-9146
I Spent Few Times To bring my Car (Prius 2020) To Fix The Window (Driver Side) but Still has Same problem. Also Your Service Charge is To much
Went to buy a 2021 RAV4,Feb12.2021.had the exact model w/vin# picked out. They refused to let me test drive the car.Had cash in hand. Left feeling completely disrespected. Horrible place to do business! Treated like garbage! Sales manager and sales guy, never got their names didn’t introduce themselves.
Business response:
Thank you for taking the time to post about your recent experience at our dealership. We apologize that there was a miscommunication with our advisor. We have had a conversation with him, as we generally keep our test drive vehicles in the front row as most customers aren’t quite sure which model they are interested in and this helps us to keep the kilometers at a minimum on the newer vehicles, particularly with the RAV4 being a very popular model and most people who purchase a new vehicle want to drive it off the lot with 1... read more
One of the worst at any level of repair. Lost my lug nut lock the first time, put my rad hose on backwards the second time after timing belt re & re. Told them it needs to be fixed properly, they said they were booking for August...worst ever. Put apprentice mechanics on most jobs and journeyman mechanics don't check their work...if they even have many journeyman mechanics. My rad hose nearly blew up as the fan was hitting it. Ruined my fan. They offered nothing except said "were all human" thats it. Stay away. Terrible Terr... read more
Business response:
LOL...Um, ok...no, unfortunately I am NOT confusing your dealership with the one in California. Pretty funny you'd think this but not suprised. This DID happen. Absolutely 100% guaranteed. It was shameful. I completely stand behind my remarks. Just because it didn't happen last week, doesn't mean it didn't happen. It did. I've never ever, in my life, ever posted something of this nature. No point really. I was compelled to. Not looking for a handout here, just some recognition on how I was treated. I called to have my rad ho... read more
Brand New Vehicle, Looked Used When Showed Up to Purchase I purchased a 2018 Toyota Tacoma TRD Off-Road from West Coast Toyota at the end of October 2018. When I first was looking around for the vehicle I liked West Coast Toyota the best as they weren't pushy and Laurie, the salesman, new his stuff about the truck. I settled on the Quicksand colour. There weren't any in the Lower Mainland so they had to ship one in form Victoria. It took a standard amount of time and I was excited to see it showroom quality. When I showed up... read more
Business response:
Hi Kyle, Thank you for sharing your concerns in this review. If you could call me directly, I’d like to help you get past the first experience, as the delivery was a pleasant experience. Sincerely, Gord Zilkowsky, Sales Manager. 604.465.9146
Frequently asked questions about West Coast Toyota
How is West Coast Toyota rated?
West Coast Toyota has a 4.6 star rating with 1,419 reviews.
When is West Coast Toyota open?
West Coast Toyota is open now. It will close at 6:00 p.m.