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Vernon Toyota
- Car Dealers
- Vernon, BC
About this business
Location details
3401 48 Ave, Vernon, BC, V1T 9W1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service team could do a better job handling customer complaints/feedback. The service manager was not interested in hearing me out instead he gladly gave me my car back without fixing it after 3 hours at their lot.
Not very impressed. Tough to get a call back from the guy in the business office and sales would rather lease than sell. Cancelled my deposit cause I don’t feel confident about them.
Worst dealership ever. Customer service non existent. Everybody is a manager and an owner. No accountability
Business response:
Hi Elaine, I understand your experience was laboured and frustrating and we apologize for that. It did take some time to uncover the information you were after, I'm glad we were able to get to the bottom of it in the end.
Absolutely the worst customer experience I have ever experienced. I do not recommend dealing with this outfit.
Business response:
Hi Jason, sorry to hear of your frustration. I just spoke with Broden since this isn't indicative of the feedback we normally received on his performance. He mentioned you've had a hard time reaching the service department about some potential warranty work. We have had staffing issues and it's reflected on our response times which is unfortunate. We have a service advisor reaching out immediately to see how we can assist further.
Absolutely the worst service. We went to all the main dealers in town with cash in hand. This dealership had the worst service. We stood in the lot and in the main lobby watching all sales people eating, talking and otherwise too occupied to bother with our family. It wasn’t until I asked the main desk if there was anyone wanting to help us that a salesman came out and sayid he was busy working. Wow. Just wow. This is not the first time we have tried this dealership. Each time thinking it would be different. Nope. It is the ... read more
The service department is brutal. Understaffed, rude and forget that the customer speaks with their wallet. The manager is arrogant and disrespectful. Go somewhere else.
Worst experience ever. Purchased a $53,000. 2022 Rav4, 12 days later the hybrid completely shut down on hwy. Major components shutting down including brakes. Could have been fatal. Then stranded 8 days without a loaner vehicle. Dealership constanly made excuses as to why they couldn't do anything. This car was a lemon and so was the service.
Business response:
Will not recommend this dealership (vernon b.c.) and that Toyota Canada didn't step in earlier or made any attempt in "satisfying the costomer" is deceitful.
I went in to purchase a new Tacoma and when I asked for a sales contract, I was told I wasn't going to receive one because I was going to use it to shop around and that I should go to Vancouver. I thought it was my right to shop around. Apparently not at this dealership.
I brought my vehicle in for regular service a week and half ago, found out some problems that were neglected by the Vernon team the last time I was in., which have led to some costly issues. I tried to speak to the Service Manager Grant Kitzman about it, and he said he would look into it and get back to me. It's been a week, and he still won't return my calls. I've left several messages, I've called and he's been in, yet he doesn't ever take my call. Every time, he suddenly ducks out of the office, or I'm sent to his voicema... read more
Frequently asked questions about Vernon Toyota
How is Vernon Toyota rated?
Vernon Toyota has a 4.5 star rating with 676 reviews.
When is Vernon Toyota open?
Vernon Toyota is closed now. It will open tomorrow at 8:30 a.m.