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MARKHAM INFINITI
- Automotive
- Unionville, ON
About this business
Location details
25 South Unionville Ave, Unionville, ON, L3R 6B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do not service your car here. Was charged for brake adjustment on disc brakes..... note they can not be adjusted only drums can. Showed cabin air filter that was disgusting, wasnt from my car. The. I was told it was the engine filter and they never changed my cabin filter which I was charged for. Note they are not even remotely similar filters. lied to about a throttle body clean as if I did it myself I would have to bring it back anyway for a reprogram, not true. Service advisor caught in multiple lies the. Just stopped rep... read more
Business response:
We're sorry for the delay in responding to you, we are running a smaller than usual staff due to COVID. It's unfortunate to hear you had an issue with your dealership. If it has not been resolved and you would like to speak on it further please email care@driveautogroup.ca with the details of your complaint, your phone number and your name as it appears in our records. Thank you and have a nice day.
I have gone to them on and off in the last 14 years. They have gone from average to bad. There has been good service staff, all left, most recently Sabrina. Now they have moved. I called 3 times and never reached anyone, got sent around between service and reception by auto answer. Left 2 messages for call back. Never heard from them. Think I will retrieve my winter tiresand move to another service. Owner, you have serious management problem. My other car is a Lexus, watch and learn.
Business response:
We're sorry for the delay in responding to you, we are running a smaller than usual staff due to COVID. It's unfortunate to hear you had an issue with your dealership. If it has not been resolved and you would like to speak on it further please email care@driveautogroup.ca with the details of your complaint, your phone number and your name as it appears in our records. Thank you and have a nice day.
Who works at this dealership? Since purchasing my car this dealership has changed owners and appears to be constantly changing/hiring new service staff and there is no one that I recognize anymore. Therefore no one knows me or my vehicle. I enjoyed working with last service manager I believe his name was Dwight? As I was sitting waiting the service manager passed me no acknowledgment walked out of the office to go and have her smoke in the back on property. During this time of covid while waiting in reception no employee was... read more
Business response:
Good morning, thank you for reaching out. We're sorry to hear of the experience you had at our dealership and we appreciate you bringing this to our attention to review. If there is anything our team can provide at this time, please contact us at (905) 752-0881.
Absolutely the worst dealership experience in my entire life. Markham Infiniti straight up robbed me for $700. I brought my vehicle in because I got an AWD ERROR light and I dropped my vehicle off to service manager Kevin Kwan for diagnostic testing. After a full day and $160 later, I received notification that my vehicle did not duplicate the error message and that everything was okay with the vehicle. When I went to pick up my car, Kevin suggested a final test drive “just incase” - obviously they had not done their job - a... read more
Business response:
Hello Afsheen, thank you for reaching out to us. We apologize for the experience you had. As we mentioned in our response to your Google review, we have been informed that you have spoken with our Service Manager about this situation and he has offered 50% off the total invoice due to your experience. From our understanding, you're coming in to discuss the offer. In the meantime, if you have any further questions or concerns, please contact us at 905-752-0881. Thank you.
Constant vehicle issues My QX60 vehicle has less than 75,000 kilometres and I brought vehicle for service for several issues such as dashboard noise, winter rims paint was peeling, transmission failure, car wouldn’t start and was to led to believe there were no issues and repeated several times, two sets of brakes and rotors, rotors rusted and made severe noise, brought for recalls, brakes misaligned, and replaced wheel bearing at 50,000kms. Let alone the service is below par, shuttle service forgot appointment to transport ... read more
Business response:
Good afternoon, thank you for reaching out to us. We're sorry to hear that you weren't pleased with your experience at our dealership. We were unable to find you in our database but we'd like to try and resolve the issue. Please reach out to our Customer Care Team at care@markhaminfiniti.com or give us a call at 905-752-0881. Thank you!
This dealer treat me like a fool I had a horrible experience here, words failed to describe how disappointed and furious I felt. I leased a Q50 in Markham Infiniti back in 2015. There were two cars for me to pick, one is regular Q50, and the other is ‘upgraded’ Q50. The upgraded one has whole body coating, upgraded tire hub etc. Thus I pay $170 more per month compare to the regular one. A month ago when I return the car, Infiniti Canada ask me to pay $4000 because they think I have modified the vehicle whereas it is the prev... read more
Business response:
Good morning, thank you for your feedback. We're very sorry for the inconvenience this situation has caused. As we mentioned in our response to your other reviews, we have unfortunately already handed over the vehicle to Infiniti Canada, and we no longer have control over the car. Any further discussions regarding the vehicle must be had with Infiniti Canada as our hands are tied at this point. If you have any other questions, please contact our Customer Care Team at care@markhaminfiniti.com. Thank you.
additional charges at lease end I wanted to buy my 2015 QX50 at the end of the 4 year lease through Markham Infiniti . I was told, adamantly, that I would have to pay an additional $1299 + HST as a "Purchase Option Fee" and that "this is a fixed administrative fee and is non-negotiable and cannot be adjusted" by the Financial Services Manager. This additional mystery fee is over and above the end of lease buyout fee and any other charges. Please note that I'm buying the car out at the end of the lease - not any earlier than ... read more
Bad service I took my QX60 for first oil change and 8000K service and asked them to check my car vipers which are not cleaning window from day one but they said it is normal wear and tear we will not fix viper you have to buy new one and pay 45 CAD. My car is 6 months old and under warrently but still Daywane and Jastin both managers said no. And not ready to talk even about it.
Never do business with this dealership At first the sales give us a false hope to help us negotiate the price for a pre-own Q60. After talked to the Manager Vj, he said no more discount if the price posted in the internet. That will be the final price, but we find that the price can be receded. We didn’t buy the car which because the manager lies to us. Never do business with this dealer.
Frequently asked questions about MARKHAM INFINITI
How is MARKHAM INFINITI rated?
MARKHAM INFINITI has a 4.1 star rating with 1,049 reviews.
When is MARKHAM INFINITI open?
MARKHAM INFINITI is closed now. It will open at 7:30 a.m.