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MARKHAM INFINITI
- Automotive
- Unionville, ON
About this business
Location details
25 South Unionville Ave, Unionville, ON, L3R 6B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Terrible customer service, Vehicle damaged on delivery Tried to communicate with management and service department through email, chat and phone and still no return call. Also, my vehicle was delivered to me damaged and they did not take fault for it. Bumper was cracked, muffler was bent and the rim was all scuffed. Infiniti is a great brand, this dealership taints their name unfortunately take your business elsewhere, I know I will be.
DO NOT DO BUSINESS AT INFINITI MARKHAM LOCATION!!!! OnThursday September 20thI visited the Markham location to attend theUpgradeevent that was mailed to all owners. I met with a Sales representativeJay Khanthat directed me to the QX 60 upgraded model to my wife’s QX 50. Knowing my wife would be interested in the model because of the additional space that we might need as we are family planning, I became interested in the representatives pitch. He stated that it was a three day deal that ended on Saturday Sept 22nd. We discus... read more
Terrible & Horrible I bought a brand new QX80, after we went through all the paper works, they showed us the “brand new” car. The so called “brand new” car has so many serious and big scratches all over its body. They said they will fix it. After few hours they said it’s done, so I went to check, there are still so many scratches on the body of that “brand new” car. Again they said they will fix it. Until now they didn’t fix it and refuse to do any further actions to solve the problem. I tried to contact the sales Jenny Weng... read more
QX50 Lease gone wrong - never again!!!!!!!!!!! After seeing some new photos of the new & recently released Infinti QX50 2019, I emailed Infinti Brampton and Markham. I visited Brampton and they gave me some rough numbers on a 4 year lease. A day later, Colin from Infinti Markham reached out to me and asked me if I was still interested in the QX50. I told him that I was dealing with Infinti Brampton and he indicated that he could provide better pricing. He gave me a lease term and asked his Sales Manager to call me. After 2 h... read more
Purchased a vechile After we purchased the car we weren't pleased with them because they didn't clean the car and presented it well. For the price and the type of dealership we expected more.
Business response:
Thank you for your review. We're sorry to hear that you had a poor experience at our dealership. We see that you wrote this review some time ago but if you'd still like to discuss the situation further, our Customer Care Team would be happy to assist you. We can be reached at care@markhaminfiniti.com. Thank you!
I sure did not have a good experience here. Yes they have new management and I should have put a deposit down for a sale but the car had too many issues and I only wanted one issue to be sorted before I paid for it. It's your decision and experience but mine was certainly not favourable.
Business response:
Thank you for your review. We understand that you wrote this some time ago but we'd like to apologize for the poor experience you had at our dealership. If you'd like to discuss your visit further, please contact our Customer Care Team at care@markhaminfiniti.com. Thank you!
Used to be good I have come here for 3 years. After the ownership change a year ago, all service personnel have left. They were the reason I came here. You did not feel like you were being scammed into unnecessary repairs. It now feels shady and unprofessional. I need to find a new place.
Terrible after sales service Where to start, terrible experience from start to finish but had to stay the course due to the specific vehicle I needed. Numbers were incorrect, finance paperwork a mess, after sales service non-existent. Reel you in until signature and then don't care once you've bought. Shame as I was expecting a higher level of service and integrity from a Infiniti store.
Markham Infiniti - Dishonest sales department Our experience with Markham Infiniti went from good to bad and here is why. We used to have a leased QX50 with a different dealership, as the lease was nearing its end Markham Infiniti sent us some marketing material. Since our experience with their service department was pleasant in the past few years, we decided to book an appointment with them. The sales rep was aware of the lease and we have asked specifically do we need to pay for anything regarding the lease and he said Mar... read more
Frequently asked questions about MARKHAM INFINITI
How is MARKHAM INFINITI rated?
MARKHAM INFINITI has a 4.1 star rating with 1,049 reviews.
When is MARKHAM INFINITI open?
MARKHAM INFINITI is closed now. It will open at 7:30 a.m.