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MARKHAM INFINITI
- Automotive
- Unionville, ON
About this business
Location details
25 South Unionville Ave, Unionville, ON, L3R 6B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Too Stressful – August 2017" Too many issues to mention, but I will touch on the most recent. Since New Management has taken over Markham Infiniti, it has been a very long struggle. Turn over of staff is constant. One day you are dealing with one individual and the next day they are gone. I am constantly repeating myself trying to get an issue resolved that is very straightforward and when it is addressed they treat you so unfair. Treated very poorly from the GM. I have been a client of Markham Infiniti since 2008. In 2014,... read more
Buyer Beware, Please read this, Markham Infiniti I would like to report the situation just happened. We have visited the Markham Infinite and we ask for the test drive for a pre-owned fully loaded “QX30”. During the test-drive period, the sales rep – Nick Liang emphasis the function of the auto-parking. When we finish the test drive and return to the dealership parking lot, I ask whether I can try on the auto-parking function, the sales rep – Nick Liang agrees and saying “Of course, you should try all the functions before yo... read more
Never ending nightmare Started with some questionable sales practice, followed with unfuilled empty promises after a lengthy follow up and a brand new car 6 months in having car battery issues. Took me 2 days to get hold of someone and when I did talk to someone not even an apology or sorry to hear what happened! Totally unacceptable client service level. I'm not confident that the management team here cares enough about their clients, would never recommend anyone buying from here.
Business response:
Thank you for your feedback. We apologize that you feel that your experience at our dealership was less than stellar. We see that you wrote this review some time ago but if you'd like to discuss the situation further, please contact our Customer Care Team at care@markhaminfiniti.com. Thank you!
Poor service Seems like this place is going through some major growing pains. Sad face. I've been a happy loyal customer for 4 years now so when I learned it was under new management I thought, ohhh I hope they are good, WELL, I left 3 messages in the span of 2 weeks to book a winter/summer tire change and an oil change, no call back, when I called the 4th time and complained to the receptionist she kindly offered to book my appointment. When I went in for my 8:30am I was 5th in line, apparently the booking system 'crashed' ... read more
Business response:
Thank you for taking the time to share your experience with us. We understand that you left this review some time ago, but we'd like to sincerely apologize for any inconvenience you may have experienced when you were at our dealership. We are taking your comments into consideration and have implemented a new process that addresses reviews on this platform more effectively. Thank you!
TERRIBLE SERVICE AND TERRIBLE QUALITY QX60 SUV The service at this dealership is absolute TERRIBLE. They do not return phone calls. They have 1 service rep working almost exclusively. I bought an Infiniti for my company but will NEVER buy another again. In less than a year my so called luxury car has had to have the entire manifold and a transmission replaced. The 2014 Infiniti Qx60 has wide spread transmission problems, my transmission problem was diagnosed by Markham Infiniti under warranty, they did a software update but ... read more
Business response:
Thank you for reaching out to us. We're sorry to hear that your vehicle had transmission issues. We see in your update that the transmission has since been replaced but if you'd still like to discuss this situation further, please contact our Customer Care Team at care@markhaminfiniti.com. Thank you!
Very poor service by sales staff I signed a lease agreement for a new QX60 with David Huang and was talked into purchasing a set of winter floor mats. No problems this far. Once I received the car a few days later I noticed that the floor mats were missing, David or nobody else seemed to even remember about these until I brought it up and was told they are out of stock and they should be here next week and I will be the first person they call. I decided no big deal, I can wait a few days so waited a week but never heard back... read more
Business response:
Hello Ramo, we are very sorry to hear that you had a bad experience at our dealership! We agree that it is not acceptable to treat customers with anything but respect and hope that we can get the chance to prove that to you in the future. We are happy to hear that Leon was able to resolve the issue for you. Thank you, Ramo, for taking the time to write us a review. We will be looking into the situation to ensure this doesn't happen again. Have a great day!
Appraisal staff don't have quality and knowledge to apprais I have more than doubled $ for my 2007 BMW X3.very poor Appraisal.i got more than double from other dealers buy new car ,k
Business response:
Hello Jay, we are sorry that you didn't have the normal top-notch experience at our dealership. Our sales staff use an automated program which constantly updates with shifts in the market to appraise vehicles. Furthermore, we do apologize for any inconvenience this may have caused you and wish you the best in the future. Have a great day!
FRAUDULENT ACTIVITY AT MARKHAM INFINITI It goes well beyond bad customer service, this dealership is literally a bunch of fraudsters. I bought a canadian Q60 knowing that I'm moving back here, just to find that the miles were almost quadrupled. IT WAS ONLY SERVICED AT THIS ONE DEALERSHIP. If you have EVER purchased a car from Markham Infiniti do yourself a favour and get a carproof. SHADY CROOKS!
Business response:
Thank you for taking the time to write us a review. We apologize for the negative experience you have had at our dealership. Our team at Markham Infiniti would never want any of our valued customers to feel like they have been misled. We apologize for the late response but encourage you to write to our Customer Care team at care@markhaminfiniti.com and tell us more about your situation. Thank you, and have a great day!
STAY AWAY from them esp this dealership - CROOKS!!!!! Honestly, take your money else where, go buy a merc, bmw, whatever have you, but not an infiniti. They don't even have their own body shop here for crying out loud!! had my car repaired in one of the pref shop, they did a HORRIBLE job. VIN stickers missing, manual key lock tempered with now no longer works with my manual key.. clearly i wasn't going to take my car back to that shop, i complained when infiniti called me back to see how the "after service went", but they di... read more
Business response:
Hello Sally, we are very sorry to hear that you had a bad experience at our dealership. Markham Infiniti is now under new ownership, and we are just catching up on some reviews that seemed to have been missed. We hope to give you Infiniti's normal top-notch experience if you decide to give us another chance in the future. We apologize for the delay in response, and any inconvenience this issue may have caused you or your family. Thank you for writing us a review Sally, and have a great day!
Frequently asked questions about MARKHAM INFINITI
How is MARKHAM INFINITI rated?
MARKHAM INFINITI has a 4.1 star rating with 1,049 reviews.
When is MARKHAM INFINITI open?
MARKHAM INFINITI is closed now. It will open at 7:30 a.m.