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Kelowna Nissan
- Car Dealers
- Kelowna, BC
About this business
Location details
2741 BC-97, Kelowna, BC, V1X 4J8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | Closed |
Extremely disappointed in Kelowna Nissan, it was my favourite dealership and I would never even thought about going elsewhere. I've purchased four new vehicles from this company and I intended to purchase another vehicle for my wife. The new general manager ( Elias Flores ) simply could have cared less that I was a returning customer. He wouldn't even come close to offering me a fair price for my car trading it in on a new Nissan. I purchased a similar type new vehicle from one of Nissan's competitors. They were excellent to... read more
Business response:
Hello Mr. Gourlay, Thank you for your feedback regarding your recent purchase experience. We are truly sorry to have been unable to sell you another Nissan vehicle. The margin of profit that we had described to you that was present in the vehicle that you had looked at was accurate and we have no incentive to lose out on your purchase to a competing auto brand. If you were able to secure a higher trade value from a different dealer than Nissan, we can completely understand why you would choose to go that route. The pre-owned... read more
UNBELIEVABLE CRAPPY SERVICE got our 2011 Murano cheched for a coolant leak at 9:45 am...11 am phoned with estimate to fix...$500+ and be done by 4-4:30pm....said ok fix it....went there at 4:20...didn't get veh back till 5:30ish...paid bill went to lot to get veh and got in and inside just reeked of oil....black oily fingerprints all over the steering wheel , shifter , drivers door inside and out......wow... I came right unglued on the tec leaving the service area and the service managers......the two managers cleaned the oi... read more
Business response:
Hello Darcy, My name is Oscar Flores and I am the General Manager at Kelowna Nissan. I’ve tried to reach out via phone but have been unable to connect with you. I apologize for your experience while at our Service Department but I do understand that our staff did try to make things right and turn your experience in to a positive one. I would like to be able to discuss this further and see what else we can do. Please feel free to reach out to me at (250)712-0404. Thank you for your time. Oscar Flores General Manager
Garbage experience Said to come in for an appointment at 10 am. Waiting 20 minutes untill they took my keys, then got a shuttle 8 blocks away. Came back for 11:30 when they said it will be done at 12 latest. And the vehicle wasnt even in the shop. It is now 12:50 and i am still waiting. Poor service. Why book an appointment?
Business response:
Hello Mr. Shaver, Thank you for your feedback. On behalf of Kelowna Nissan we're very sorry to hear about this poor experience. We have left you a voicemail and an email and are hoping you'll give us a chance to discuss this matter further and turn things around for you. This should've never happened and we apologize for the inconvenience. Regards, John Hughes Service Manager Kelowna Nissan 250-712-0300
Trade in and purchase of slightly used vehicle. Initially looked at a used Infiniti model, but the salesperson was condescending and insensitive to my health concerns. Then after a few months looked at a vehicle on the Nissan side of the dealership and was lucky enough to have a salesperson that listened to my needs, likes and requirements. Being that it was a two year old vehicle, I understood that there would be some scratches and discolouration of the exterior and when I mentioned that I was a bit disappointed in the look... read more
Business response:
Hello Sophie, I would like to apologize for how your experience went at our dealership. Thank you for allowing us to earn your business but I assure you that I want to review your concerns so you feel confident in our dealership moving forward. Please feel free to call me direct at (250) 869-1043 so we can discuss and hopefully meet. Again I appreciate the feedback. Oscar Flores.
Poor service department. We went with concerns about the rust on our 2016 Versa Note. We had a body man look at it and he said right away that it was rusting because the body wasn't aligned properly and debris from road had beat the paint off. He said they should cover it under warranty, so we went to dealer and right away we were told no they don't cover it. They didn't want to listen to us and just kept saying that. Finally they said they would take pictures and send them off to head office. We feel like no one cares from ... read more
Business response:
Hi Joe, We are very sorry to hear about your experience. We are committed to ensuring that all of our clients are looked after well and issues are addressed professionally. We would like to discuss this further with you. Please feel free to contact our General Manager Oscar Flores. 250-712-0404
I now have a trust issue with the service dept. I took my 2016 Murano for its first oil change.At the same time I asked to have my tires rotated. When I got my bill I had been charged about $45 for the rotation. I subsequently proved to them that the rotation had not occurred. I knew this because the right side rear tire was never moved.
Business response:
Hi Roger, We have revamped our team and our online presence here at Kelowna Nissan and are working hard to always improve our customer service. Our goal going forward is to always respond to feedback and engage with our customers. So even though you posted this review a long time ago, we’d still like to acknowledge you and apologize if your experience wasn’t as expected.
Frequently asked questions about Kelowna Nissan
How is Kelowna Nissan rated?
Kelowna Nissan has a 4.7 star rating with 1,086 reviews.
When is Kelowna Nissan open?
Kelowna Nissan is open now. It will close at 5:30 p.m.