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Jim Pattison Toyota on Regent
- Other
- Winnipeg, MB
About this business
Location details
1486 Regent Ave W, Winnipeg, MB, R2C 3A8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst dealership ever no sense for customer service at all. I purchased a brand new 2022 sienna in February were was in transit since the customer were ordered it upgraded so I jumped on it signed my paper put down a deposit and the waiting game began ( estimated delivery end of April beginning of may) no communication between the dealer and I were made in the waiting period by the end of may I decided to give my sales men a call( very professional guy) he told me the sienna I purchased was sold to another customer were purc... read more
Business response:
Hello Mike, I’m sorry we couldn’t meet to find a solution that worked for you. If there is anything you would like to discuss in the future, please feel free to reach out to me and I’ll do my best to assist you where I can. Sincerely, Don Saranchuk, General Manager
The worst guy I have ever dealt with, unfriendly and manner less, very pushy and tried to make us place the order anyhow. He should learn the customer service first. I will never recommend Jim Pattison Toyota to anyone.
Business response:
Hello Hasan, thank you for you taking the time to leave us a review on your recent visit. I am sorry to see that things didn’t go very well. I was hoping that I could work with you directly to answer any questions you may have and assist you with making an educated buying decision. My direct number is (204)944-6690 and my email is dsaranchuk@jpautogroup.com. Please feel free to contact me when it's convenient for you. I would be happy to assist you and hear where we went wrong, so that we can learn from this and prevent some... read more
Thanks to Ali for helping me choosing the worst car ever. I really hate the car now. The mirror part supposed to replaced 6months ago and never got replaced. 5months after buying the car it's stopped in the middle of the road, leaking and burning and now they are forcing me to pay for repair thank you so much next time I will know not to buy or suggest people to buy cars from Jim Pattison. Scammers.
Business response:
Hello Sam, I am sorry to hear that you had a part fail on the vehicle you purchased 6 months ago. If you purchased extended warranty, it could be covered. If you did not purchase extended warranty or the part is simply not covered, please to reach out to me and I’ll see how I can assist you to address this issue and get your vehicle back on the road and you happy. My email address is dsaranchuk@jpautogroup.com or feel free to call me directly at (204)944-6690. I look forward to hearing from you and assisting in any way I can... read more
Worst dealership in the city, My 2018 Toyota highlander not even 5 years old had a blown battery due to to the cold weather, and this dealership was not able to provide service for it. A battery usually has 2-3 years of warranty along with the purchase of a vehicle. I remember the Associate who was named Erwin was not helpful at all. You are better off buying new parts at Canadian Tire than this dealership.
Business response:
Hello Honda boy, thank you for your recent review and visit. I am sorry to hear we were not able to help replace the battery as you requested. As you mentioned below, being a 2018 Highlander, the Warranty is limited and has since expired, coupled with the fact that the vehicle wasn’t here, just the battery. It is hard for us to ask for Toyota’s support when we can't confirm that the battery came out of a 2018 Highlander and not a 2010 Highlander. We would like to do what ever we can but we would need to see the vehicle and t... read more
My wife called to book appt. for oil change@48k interval on feb1--got voice mail saying callback would be by end of day--no callback!! I called again on feb5, got same message saying call back by end of that day. Guess what--it is feb10 & still no call back!! I dont think u can get worse service than that--are they even in the business of servicing vehicles any more??? This would be a minus rating--big time!!
Business response:
Hello Rcderhak, thank you for taking the time to leave us a review. I am sorry to hear that you have had a hard time trying to reach the Service team. We have had some issues with our phone system recently and have taken steps to address them. Another way to contact our Service team is through our website at https://www.jptoyotaregent.com/request-a-service-appointment.htm. If you wish, you can reach out to me directly to assist you at 204-944-6690 and I would be happy to get your service appointment booked in, or if its easi... read more
Sorry i would not recommend their service. I had a problem with a door speaker they were going to charge 600.00 to replace the wire harness. So i took it to a reputable service centre they found the problem was with the speaker wire and repaired it for 128.00. Dealership service is only good when you buy a new car and u have factory warranty which have to maintain at the dealer. Once that warranty is over go to a local reputable service centre who who will look at fixing something before replacing it.
Business response:
Hello Roger, thank you for taking the time to leave us a review. So I can better understand the situation, can you please call me on my office line at 204 944 6690. Thank you in advance, Don Saranchuk, General Manager
Dealership with questionable business practices I came to this dealership to check out older 2010 Toyota Camry. I spoke with Dion Mohammed, their Sales manager to inquire as to why they are asking considerably more than comparables. I was advised because of the low kms. I briefly looked at the car and it is immediately come to my attention that this vehicle was manufactured in March of 2009 and not 2010. I brought it up to sales staff and they start arguing with me saying that misrepresenting age of the car is their normal p... read more
Business response:
Hello Viktor, thank you for your review. The manufacturer’s year of the vehicle’s production is not necessarily the same as the model year of the vehicle. For example, we are currently selling 2019 model year Toyotas and it is 2018. I would like to apologize about how you felt with the service you received from your recent experience at our dealership. If we can assist you with anything further, please feel free to contact me. Regards, Kirk Cancilla - General Manager
Hold back information for block heater installation I have a 2013 Lexus GX 460. I bought it in the USA. It has no block heater.I went to Toyota to buy the cartridge block heater because it was close to my home. The labor quoted on the install was 3 hours at $180 an hour at Birchwood Lexus. As I purchase the block heater at Frontier Toyota, I ask the service tech where the hole is located in the block to accommodate the cartridge heater. He looks in his computer and says he can't share that information with me. I am not happy... read more
Business response:
Joe, thank you for leaving a review, please reach out to me personally if there is anything in the future I could do to help. Regards, Kirk Cancilla - General Manager (204-944-6600)
Service department I had bought my 2008 Tacoma from frontier. I was pleased with the sales service. However the service department is another issue. I was told in May 2016 that they revcommend me to replace my left lower ball joint. I took my truck in to another service department in March 2017. That's almost a year later. I was told that both ball joints were fine and DID NOT need to be replaced!!! They also mentioned an alignment. I was also told this wasn't needed!!!! I have all the invoices to show this. I will NOT retur... read more
Frequently asked questions about Jim Pattison Toyota on Regent
How is Jim Pattison Toyota on Regent rated?
Jim Pattison Toyota on Regent has a 4.5 star rating with 1,791 reviews.
When is Jim Pattison Toyota on Regent open?
Jim Pattison Toyota on Regent is closed now. It will open at 9:00 a.m.