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Jim Pattison Toyota on Regent
- Other
- Winnipeg, MB
About this business
Location details
1486 Regent Ave W, Winnipeg, MB, R2C 3A8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They charged $722 for a new battery and spark plugs. They put the pressure on to spend more. I had just had it serviced 4 months ago. There was also work that they have also left incomplete from that visit. Never going back.
Business response:
Hello Rosie, thank you for taking the time to leave us a review and for sharing your feedback. I’m sorry to hear that all the required work wasn't completed. I'll have the Service team reach out to you to book an appointment that is convenient for you. As for our parts pricing, we check our prices vs. various competitors to ensure that we are no more and many times less than them. If possible, I would like to discuss this further. Please feel free to call me when you have a chance. My direct number is (204) 944-6690. I look ... read more
Brought my car in for a free oil change and the service advisor came to let me know that my brakes and pads needed cleaning. I felt pressured into doing it. When I asked for the price of the service he didn't really say. I went to pick up the car and I was billed $250 for an half an hour of service to clean them up. Such a scam to charge that much.
Business response:
Hello, thank you for sharing your feedback on your recent visit. I am sorry that your recent service didn’t meet your expectations. I will review your experience with our Service Manager and team with the hopes of improving our guests' service experience moving forward. Best regards, Don Saranchuk, General Manager
This has to be the worst dealership for customer service in Winnipeg. They consistently try to make you feel like they are doing you a favour to fix your vehicle, when in fact it’s a brand new car that would never pass safety. My car was a few months old and my headlights were filling up with water. They told me that as a favour to me they would change them both so I wouldn’t have to deal with this again. How condescending is that and stupid. The Jim Patterson group suggest dangerous practices when doing repairs. When I had ... read more
Business response:
Hello, Thank you for sharing your feedback on your service experiences with us. Our goal is to make sure all of our guests receive the best service experience possible; I can see we have failed to deliver that to you. Would it be possible for us to discuss your service visits in greater detail? My direct number is (204) 944-6690, or feel free to contact me at dsaranchuk@jpautogroup.com. I look forward to discussing your experiences further. Sincerely, Don Saranchuk, General Manager
worst customer service ever… My son bought his Toyota Tacoma from Toyota almost 10 years ago and they were far less than helpful. He had a flat tire didn’t have the lug nut remover because he has had the vehicle for 10 years without this problem didn’t have the card that I guess he received with it, and when he approached the parts department, their solution was oh get it towed and then we will take them off and sell you for new ones not an offer of any other kind of help not an offer of looking up the record and seeing whic... read more
Business response:
Hello, thank you for taking the time to leave us a review. We would love to assist your son, but unfortunately, we don’t keep physical files or hard copies of records past 7 years. Since he purchased the vehicle 10 years ago, the only way to assist him would be for him to bring the vehicle to us so we can see if we can match up the correct key for his locking wheel lock. Hopefully, you can find the key somewhere in the vehicle as he would have likely had to use it to have his tires rotated (maybe replaced), his brakes servic... read more
Messaged interest in test driving a 2022 RAV4 2 times both times I was brushed off. Today I chatted with Jacob at the front desk, he was great, he took all my info and said someone would get back to me. Well that didn’t happen. Lost respect for the sales team. Guess I will go else where. I am sûre waverley auto mall will gladly help.
Business response:
Hello, I’m sorry you weren’t able to reach anyone to book a test drive. Unfortunately, we don’t have a Jacob on our team here, is it possible that you chatted with a different Toyota store? If you are still interested in driving a newer Rav 4, I would be happy to assist you personally. My direct number is (204) 944-6690 or feel free to email me at dsaranchuk@jpautogrooup.com. I look forward to speaking to you soon. Best regards, Don Saranchuk, General Manager
Purchased a '18 tundra from this dealership February of '22. In may I Brought the truck back in for an oil change that was purchased as part of a sales program to be told if i didn't have the certificate they wouldn't honor it. Ended up paying full cost and getting a portion reduced. Same visit I get told I need an alignment (i've had this truck off their lot for 3 months?) Would this not be completed before selling the vehicle in the inspection portion or be stated it needs it? I see that the rims are scratched (2 rims) aft... read more
Business response:
Hello Steve, thank you for leaving your review and for sharing your feedback. I tried calling you but wasn’t able to reach you. I would be happy to have a conversation with you to see how I can assist you. My direct number is (204) 944-6690. Please feel free to call me when you have a moment. Best regards, Don Saranchuk, General Manager
Absolutely terrible service! ! Got ripped off paying $169 for an oil change!! When I complained to the acting manager she agreed to take a whole $20 off the price!! This is between 40 and 70 dollars more than other local Toyota Dealers!! The service guy then asked a young woman at there service desk to wash my vehicle, she then complained that "it was way too much work". and continued to sit on her butt. DO NOT GO TO THIS ESTABLISHMENT. I bought a 60 000 truck here and this is what I get. Yikes!
Business response:
Hello Pat, thank you for your recent visit and for sharing your feedback. I tried reaching out to you today but was unable to reach you. When you have a chance, could you please give me a call at (204) 944-6690 to discuss your recent visit in greater detail? I look forward to hearing from you soon. Best regards, Don Saranchuk, General Manager
Went in today looking to purchase a 2023 Toyota RAV4 for my mother, dealt with Tyler H who was professional and polite. We were abit concerned as not being able to finalize a price as 2023 are subject to change. So price may go up once car is delivered. A sales manager stepped in and told us maybe were shopping for a vehicle we can’t afford. Left and went to Birchwood Toyota closed the deal in 45 minutes with polite and professional staff . Now I know why Toyota regent is ranked 4th out of the 5 major Toyota dealers in Winni... read more
Business response:
Hello, thank you for taking the time to share your feedback on your recent visit. I am sorry to hear things didn’t go as they should've during your visit. I will review the situation and the comments made with the individual involved in hopes of improving our processes moving forward to prevent a situation like this from happening again. If you would like to discuss this further, please feel free to reach out to me at dsaranchuk@jpautogroup.com or on my direct line at 204-944-6690. Best regards, Don Saranchuk, General Manage... read more
I negotiated the terms of the return of my 2017 Tacoma and the terms of my new 2021 Tacoma with this dealership. When I went to pick up my 2021 model, it was brought to my attention that there was some damage done to the box of the truck either in delivery or while at the dealership, they weren’t sure. The damage consisted of two cracks on the top of the wheel wells in the box of the truck.This revelation was only brought to my attention after I had agreed to the new terms of my lease and all the paperwork was signed. This T... read more
Business response:
Hello Dean, Thank you for taking the time to leave us a review and for sharing your feedback with us. I am sorry for the challenges and frustrations you have had with your Tacoma. Getting a new vehicle should be a positive experience, and in this case, it wasn’t. We will be reviewing the situation above with our team in hopes of preventing something similar from happening in the future. One of our Sales Managers will be reaching out to you shortly to address any remaining unresolved issues. Sincerely, Don Saranchuk, General ... read more
Frequently asked questions about Jim Pattison Toyota on Regent
How is Jim Pattison Toyota on Regent rated?
Jim Pattison Toyota on Regent has a 4.5 star rating with 1,791 reviews.
When is Jim Pattison Toyota on Regent open?
Jim Pattison Toyota on Regent is closed now. It will open at 9:00 a.m.