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Jim Pattison Toyota - N. Shore
- Other
- North Vancouver, BC
About this business
Location details
849 Automall Dr, North Vancouver, BC, V7P 3R8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No one answer the phone and it takes one day to return your voicemail specially service department even reception don’t answer the calls I am not happy at all after 10 years doing business with them and bought two cars from them and recommended and send so many people to them !!!!!!!!!!
Business response:
Hello Azarrabi, thank you for sharing your experience. Please accept our apologies for not answering your call. We experienced a power outage early Monday morning from the wind storm which knocked out our power. Our phones were offline for most of the day while the technicians were working on restoring our systems. We are more than happy to contact you at your earliest convenience or I can be reached at bernardle@jpautogroup or (604) 985-0591. Best regards, Bernard Le – General Manager
I brought in my car for a recall airbag. They charged for wiring issues due to my after market stereo. The microphone stopped working after so I had to bring it in again. They charged me again and said they took it apart and everything worked fine. They lied to me because it didn't work before I took it in and worked after. Why do people go here???
Business response:
Hello PM, it is unfortunate that we did not meet your expectations. The original airbag recall was done in January and the wiring on the microphone issue is in October. We do have to pay our technicians for labor to diagnose the problem; however, if you feel there is no value in our service, we are more than happy to refund you your payment. Please do not hesitate to contact me directly at (604)985-0591 or bernardle@jpautogroup.com. Kind regards, Bernard Le – General Manager
Test drove a 2014 Dodge Durango on September 19, started off ok I brought up a couple of concerns with some chips in the paint that were showing the metal of the hood Matthew the sales advisor blurted “what do you expect from a used car”, get in the car get told I can have the car for 30-45 minutes I look at the gas gauge and explain I’ll be back in 15 as the suv has 1/8 of a tank of gas. Get back to the dealership and explain sadly there are a few concerns I have and some of the options I want aren’t on this particular suv ... read more
Business response:
Hello, thank you for sharing your experience online. We rely on our customer’s feedback in order to learn and improve. We will use your scenario to coach our Product Advisors on the importance of customer service. I believe you are currently in contact with our Sales Manager, Ken. We hope that you give us another opportunity to earn your business. Kind regards, Bernard Le – General Manager.
the only reason I give this dealership 5 stars is the only reason I give this dealership 5 stars is because of Mr Ali Monemi .A great man, an honest person with fantastic sells service.He was always available to help and answer my question.I put an order for a 4 runner and paid the deposit on April.then because of the manufacture issues ,there was a delay on all orders.but they had a Demo 4runner and it was exactly the car that I really want to buy. I asked the sells manager Andy to sell it to me ,because of my old car situa... read more
Business response:
Hello Ali, thank you for sharing your experience. Our intentions are always to look after every customer properly and unfortunately, we have lost an opportunity to earn your business. This is a great learning experience for us and something I will use to review with Andy and the team. Enjoy your new 4Runner! Best regards, Bernard Le – General Manager
This was a very disappointing visit. They didn't perform the work that was mentioned over the phone. They fraudulently wrote on the service papers about work that was not even done. I saw a service advisor without a masks on and not practicing safe social distancing while having myself and another client stand on his side of the glass to view their computers. The service went well over the specified time that was communicated to me by the service advisor. The service advisor was heard talking to another advisor about how to ... read more
Business response:
Hello MB, thank you for taking the time to share your experience. Please accept my apologies for the poor service. I would like an opportunity to speak with you and get further details. I can be reached at (604) 985-0591 or bernardle@jpautogroup.com. Thank you, Bernard Le – General Manager
After reviewing my paperwork I noticed almost $6000 was added in optional warranty and insurance packages. I spoke with Renee 2 days later on the phone about the extras as she had mentioned in her office at the time of signing and picking up the car these were included by Toyota and already worked into my rate at the time of sale. At no point did she go into detail, these extras were charged out and what this super plus warranty even covers to which I still have no idea. She advised Toyota Financial made these conditions in ... read more
Business response:
Hello LZ, thank you for taking the time to write a review. Customer feedback is extremely important as it allows us to learn and improve. Please rest assure that your situation has been dealt with and I will review the procedure with our staff. Kind regards, Bernard Le – General Manager
Jim Pattison Toyota Worst Car Deanship In North shore imo I leased a Toyota highlander in 2015 and paid Monthly payment for 5 years with 5% interest without missing or delayed even one payment also paid for the premium coverage ( ware and tear) at time of lease to cover for any damages, dents, and scratches at time of expiration which means no questions ask if there was any damages up to $5000 and also paid $1300 for service for 5 years coverage of FREE inspection and oil change..I just had new tires and breaks installed 2 m... read more
Business response:
Hello Mathew, thank you for taking my call. I look forward to meeting with you on Friday to get this matter resolved. In the interim, please do not hesitate to contact me should you have any other concerns. Best regards, Bernard Le – General Manager
We bought a brand new RAV4 from Jim Pattison Toyota in Sept 2019 and paid over $41,000. At the time of purchase, they booked an appointment for us to take the vehicle in for an “inspection” to ensure that the vehicle is functioning properly. To my surprise, they charged me $73 just to tell me it was working fine. Of course it’s fine, it barely has any miles on it and didn’t they inspect it at the time of purchase. I have never paid for an “inspection” of a new vehicle in the past when dealing with BMW. This is what I would r... read more
Business response:
Hello Vito, customer service is extremely important to us and we value your feedback. I will review with our service manager regarding your invoice and reach out to you. Thank you for bringing this to my attention. Best regards, Bernard Le – General Manager
No longer the trustworthy dealership they used to be. I have always bought cars at Jim Pattison even though they are more expensive, because I trusted their reputation. We bought a 2014 Toyota Sienna in June 2019 for $30000. Eight months later, the battery died and left me stranded with the baby in a parking lot. Luckily BCAA arrived and informed me that the original battery (from 2014) had finally died. Jim Pattison took the car in to change the battery for me and despite my complaints they charged me nearly $300 for parts ... read more
Business response:
Hello, I was not aware of your situation prior to your review. Our records did show that a 2014 Sienna was sold in June 2019 but I wasn’t able to match the info to your situation. When you have a chance please email me directly at bernardle@jpautogroup.com or call me at (604) 985-0591 and I can look into this further. Kind regards, Bernard Le – General Manager
Frequently asked questions about Jim Pattison Toyota - N. Shore
How is Jim Pattison Toyota - N. Shore rated?
Jim Pattison Toyota - N. Shore has a 4.3 star rating with 1,215 reviews.
When is Jim Pattison Toyota - N. Shore open?
Jim Pattison Toyota - N. Shore is closed now. It will open at 9:00 a.m.