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Jim Pattison Toyota - N. Shore
- Other
- North Vancouver, BC
About this business
Location details
849 Automall Dr, North Vancouver, BC, V7P 3R8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called well in advance and informed the sales person (Fallah) what brands, models, and price range we were looking for on a used vehicle. He wouldn't give me any details on the phone, just insisted we come in. As soon as we arrived it was obvious that all he cared about was getting us into a brand new vehicle so he can get his commission. He wouldn't even waste his time showing us the used vehicles on the lot. Theyre extremely unhelpful
Business response:
Hello Shane, Thank you for your review and bringing this to our attention. Please accept my apologies for the poor service. I will review our active listening process with Falah and the management team. Thank you again for your comments as we rely on customer feedback in order to learn and improve. Please do not hesitate to contact me should you have any other concerns. Kind regards, Bernard Le – General Manager (bernardle@jpautogroup.com)
I went in today hoping to do a lot of research and test driving a Toyota Tacoma or Tundra, the salesman let me sit in one, but not drive it because it was low on gas. He didn’t even offer walk me out or shake my hand. I don’t know it’s because I am a short Asian woman, but I am definitely not buying a truck from them. I am going to another dealership. Wow. I felt like I was treated like dirt today. I was so excited to buy a Tacoma or Tundra, but now I feel salty in my mouth. My friend told me how she loves her white Tacoma a... read more
Business response:
Hello Martina, We are sorry to hear about your poor experience. We take pride in our customer service and in this case, we completely dropped the ball. This is a good reminder that we need to re-train our staff on customer service. Please contact me directly if you are still interested in the Tacoma or Tundra, and I will be more than happy to assist. Kind regards, Bernard Le – General Manager (bernardle@jpautogroup.com)
Don't waste your time here- I was treated dishonestly I can't give Jim Pattison Toyota more than 1 star because of that. As an out of town buyer, I was ready to put a deposit on a vehicle and arrange the travel and expense of coming to them for a test drive. But after several online and over the phone interactions, I felt like I was being hustled. Especially when it turned out the vehicle I was looking at buying online was advertised with features the salesman said it didn't actually include (oops-"the writer must have made ... read more
Business response:
Hello Lynne, Thank you for sharing your experience. We rely on our customers' feedback in order to learn and improve. We will review the process with our website provider to ensure all the information is accurate. We wish you the best of luck in your vehicle search. Bernard Le – General Manager
I waited 27 months after placing a deposit for a Rav4 Prime. Some of that is due to supply constraints, but I found out they were bypsssing me on the waiting list. They offered one to a friend who got on the list after me. When I brought this up with them, rather than admit erring and proposing a solution, they obfuscated. Such as saying they didn't offer me a "silver" because I called it "grey". Yet they offered me two or three blacks, which I said I didn't want. Escalating the matter above the salesperson just got me more ... read more
Business response:
Hello Mr. Grant, We are truly sorry that we were not able to provide you with a vehicle. This is a good learning lesson for us. We hope you enjoy your new vehicle. Best regards, Bernard Le – General Manager
The GM sales manager Andy Albers took me 5k uder table for a Sienna allocation when the car arrived also need me trade in a car for lowballing
Business response:
Hello, We were not able to locate your info in our system. I would like to speak with you directly to get more information. Please contact me at (604) 985-0591 or bernardle@jpautogroup.com. Regards, Bernard Le – General Manager
Shockingly bad, disappointing, disgusting treatment of customers. Don't waste your time going to this dealership. You will be treated with disdain and disrespect. The only service you will get is "lip service". Maybe they can drum up sales from past reputation but that won't last. Find another dealership. This one is irredeemably bad. I am sad that I have to give them any stars. They deserve none!
Business response:
Hello Heidi, We were not able to locate you in our database; however, we are sorry to hear you had a terrible experience. Our goal is to always look after our customers to the best of our ability. I am more than happy to review your concerns. Please contact me at bernardle@jpautogroup.com or (604) 985-0591. Kind regards, Bernard Le - General Manager
Basically a salesman told me my trade in was worth $1,000 - just from looking at it and saying..thats the way my managers work..they low ball you on older trades I guess..a 2008 bmw 335i with 66,000 KMS and new brakes, tires, no accidents and in good condition. I guess thats the either the "lets rip off seniors pitch" and hope they go for it...or just bad customer service..or both. I buy 1 car a year on average and have never had a sales guy low ball me from just looking at my car. I was looking at a x5 M.
Business response:
Hello Mark, We would have loved the opportunity to do a proper appraisal on your vehicle. We take pride in providing our customers with a fair market value pricing on trade ins. Unfortunately, we did not have an opportunity to meet with you. Thank you for your feedback, we wish you the best of luck in your vehicle search. Best regards, Bernard Le - General Manager
Rude staff at this dealership. Very unfriendly and extremely unhelpful. They(more than one person) tried hardest to make everything as hard as they could. BAD. Also they sold me the oil change package at the time of purchasing my Lexus but they charged me $650 because of some hidden notes on my contract! BEYOND BAD - NOT RECOMMENDED AT ALL
Business response:
Hello Sima, We are a Toyota Dealership so not sure if you had purchased a pre-owned Lexus from us. If you can provide additional information, I will be more than happy to investigate your concerns further. Kind regards, Bernard Le – General Manager
Oil Change From HellOne would think that a basic oil Oil Change From xxxx One would think that a basic oil change would be a simple task for the service department at an auto dealership…..well not for Jim Pattison Toyota. Back in September, I took my 2019 RAV4 into the service department at Jim Pattison Toyota for an oil change. When I picked up my vehicle after they completed the oil change, it smelled like there was an oil fire inside my RAV4. I went back inside the service department and was advised that they had overfill... read more
Business response:
Hello Vito, thank you for the feedback. This is a good learning lesson for us and I will the review the procedure with our Service Manager. Kind regards, Bernard Le – General Manager
Frequently asked questions about Jim Pattison Toyota - N. Shore
How is Jim Pattison Toyota - N. Shore rated?
Jim Pattison Toyota - N. Shore has a 4.3 star rating with 1,215 reviews.
When is Jim Pattison Toyota - N. Shore open?
Jim Pattison Toyota - N. Shore is closed now. It will open at 9:00 a.m.