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INFINITI OF WILLOWDALE
- Automotive
- Thornhill, ON
About this business
Location details
7200 Yonge St, Thornhill, ON, L4J 1V8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Incompetent, regret dealing with Willowdale Overcharged for services after agreeing on a price over the phone and it doesn't end there. Did not complete the required work and then tried to extract even more money. Poor knowledge of their own processes and absolutely no concern for the customer.
Regret, Regret, Regret The service is by far the worst I'd ever experienced with any dealership in my life. To put into perspective, they are very nice before you buy. Once you make the purchase, reality hits. I returned a few times after I bought for scheduled service or a few times for warranty items. Each time was worse than the last. Even though you had an appointment, it didn't mean anything. You could sit there for half a day in a small and uncomfortable guest area. When I would finally get my car back there were alway... read more
Regret to buy the car in Infiniti of willowdale The attitude treat customer is totally different before purchase and after purchase,once you finish the deal,you ask anything or need anything help,they just ignore,sometimes not even answer your call.Also many cheating and trap when you deal with them,you can find many things different from you expect that they tell you and promise you before you sign the aggreement.Bad service , not honest,strongly recommend not step into the Infiniti of willowdale.
Bsd experience I purchased my QX50 last year and found few things after i took the car home that still make me feel the car was not brand new as it was supposed to . Stain marks on passenger seat , scratch on steering wheel and cargo . Also radio system failed a week after. Passenger seat feels off balanced side ways with 95k registered on the odometer ( if not tampered ) and the insurance slip in the glive box . Well i still think they robbed us by giving us a used or demo car as a brand new car.
Don't walk away.. RUN! This is my experience at Willowdale Infiniti. This was for a NEW vehicle purchase, not used and not a Service encounter. My sales person was Sarah Hamkar and the General Sales Manager we terminated the deal with was Peter Vavaroutsos. I want YOU (the reader) do decide for yourself what happened. Back Story: We had selected Willowdale after meeting with Sarah. I did a check for dealer reviews and found all kinds of warnings defaming Willowdale Infiniti’s word and character, Sarah couldn’t address these ... read more
SALES REP. REFUSES TEST DRIVE! Went to look what was avail. for car purchased. Was interested in one car that was mentioned but it was too dark to see so said would return in next day to take a look. Returned and waited til sales rep. was free. Took me to look at car on rear lot but would not unlock the doors or let me test drive. I asked to test another same model so I could see the drive as I had not driven this make/model. Refused unless I guaranteed I would buy. Tried to upsell me if he could get me a good deal but wante... read more
Customer service sucks The guy introduced himself as "Phillip" presumably the "Sales Manager", get offended pretty easily. He actually turned his back on us and left us alone in the car because of a comment I made about the car. It was an Infiniti QX model, with 133 clicks on it, but the condition of the car interior "Seat leather, steering wheel and gear knob" didn't reflect that milage, with a much of tear and wear in, while this should only shows up in cars with very high milage. This fact didn't pretty much appeal to the... read more
Fraudulent tampering of odometer 05 September,2016 Willowdale Nissan Infiniti 7200 Yonge street Thorn hill ont L4J 1V8 Dear Infiniti representatives On 03 September, 2016 I signed an agreement to buy a JX35 2013.from you at a price of 33,000 plus taxes plus warranty and rust protection. Today, I want to cancel that agreement. I hereby exercise my right to cancel the agreement as a result of non-disclosure(s) as described in the Consumer Protection Act, 2002. I placed a deposit on this vehicle in good faith on the 04 August,2... read more
No Ethics and reliability Sales persons and managers have no Ethics whatsoever. They are worse than some small shops. They make Infiniti looks bad. They sold me a car with a lot of issues. I noticed it on the first day and when I asked to fix they said we are only responsible for safety. One of the problem costs $2000 to fix. Definitely I don't recommend Nissan and Infiniti willowdale. Stay away from them especially used manager Philip.
Frequently asked questions about INFINITI OF WILLOWDALE
How is INFINITI OF WILLOWDALE rated?
INFINITI OF WILLOWDALE has a 4 star rating with 683 reviews.
When is INFINITI OF WILLOWDALE open?
INFINITI OF WILLOWDALE is closed now. It will open at 9:00 a.m.