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High River Toyota
- Car Dealers
- High River, AB
About this business
Location details
901 11 Ave SE, High River, AB, T1V 1P2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very disappointed. Booked for an oil changed and ended up being charged 100$ extra for a journeyman to inspect the car when I never asked for an inspection. To top it all off this journeyman marked all of the tires green above 6/32nds, they are all at 3-4.5/32nds actually. not only bad booking and communication but bad work by the technicians.
I am writing about my 2020 Rav4 Hybrid XSE. When I picked up the vehicle at the dealership, it had a full tank and the DTE was about 870 KM. Since then, every time the gas light comes on and I fill up I have averaged 700 Km and under. This has led to weekly trips to the gas station. I have called the dealership severally to complain and nothing has been done. I called the dealership manager is Charles Campbell Biss and he promised to look into this. I called but a few more times and left him a message. Till date no one has r... read more
This dealership continues to come up with new ways to charge you for things that they’ve told you you’ve already paid for. We were sold extended service, and while we were told we’d receive all service for free during this time, they continue to charge us for services that we were told would be included.
Business response:
I apologize on behalf of everyone at High River Toyota. I’m sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. we always aim to deliver a great experience. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have our commitment to improve the way our staff serves every customer. Thanks for taking the time to bring this to our attention. We will use the feedback to make us be... read more
Wasted time Arrived Sat morning only to be told we would have to wait for sales person. Spent at least an hour with a self absorbed sales person. Made arrangements to pick up tues. at noon Had to wait for finance person to take bank draft, first on phone then he stood listening to some promotion as we waited. Got vehicle paid for then had to wait for vehicle to be released from shop even though it had been fully inspected according to paper work. Very disappointed in the process of buying our vehicle
Business response:
Farmer, I apologize on behalf of everyone at High River Toyota. I’m sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. we always aim to deliver a great experience. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have our commitment to improve the way our staff serves every customer. Thanks for taking the time to bring this to our attention. We will use the feedback to ma... read more
Awful! We went to have a look around and trade in our truck. All was great until a phone call a few days later saying sorry that truck was sold but we can get you a grey one. Okay so we say yes but after some consideration we didn't want the truck so my husband left a message to say he wasn't interested and not to bring it in, 6pm comes along and we get a call to say our truck is in and ready to go. Upped the price by 30 bucks and then said it was my husband's inaccurate amount owing husband owed what he told them. Funny the... read more
Business response:
Our apologies that your experience with High River Toyota wasn’t 100%. I dealt with everything personally and felt that we did everything in our power to help you. Your first color choice was grey and for that reason we felt everything was going great after finding your truck. On good faith, we brought in a truck from a different province and covered all transport fees to help. After installing a full leather kit, box liner and covering all expenses to locate the truck - you decided not to buy it. Ultimately we did not press... read more
They think I'm a Sucker !!! Really disappointed. They tried to make be spend 3 hours driving down there to get quoted a price that was basically the list price. Be sure to get the best price over the phone ... and then walk.
Business response:
Mike, I appreciate where you are coming from. You want the best price for yourself. We do sell Toyotas at very competitive prices that is one of the things we are known for. We do generally only quote list price over the phone. The lowest pricing is for people who come into our dealership. We take a lot of calls from people from Toronto to Vancouver from the USA, Poland, U.K. and India all calling for the best price these take a lot of time and don't go anywhere after giving our customers the best price. Based on our experie... read more
Good old bait and switch These guys are not honest. I called on a Thursday about 2014 Sienna Limited they had for sale (really good price @ 29000) and made an appointment to see it on Saturday morning since they were closed on Friday for good Friday. Here comes Saturday, we wake up early, pack our four moth old son and we drive to High River from North Calgary. We looked at the van we were interested in as soon as we got there and behold the "Sold" sigh in the window. Then here comes the sales guy telling us "Sorry it's sold... read more
Business response:
I appreaciate that you are frustrated and car buying is generally not a quick process. The Sienna that you are inquiring about had a deposit put on it after business hours Thursday and we were closed Friday. The customer who put the deposit on the vehicle also wanted to get an independent inspection done in Calgary which took the customer a few days to arrange in the mean time the same customer told us they were also looking at a 2011 Sienna at another dealership with higher kilometers but at a lower price. They still kept t... read more
God Aweful Experience-Avoid Avoid Gary Seward Same old deals at High River Toyota. Purchased a 2014 Rav 4 (New off the Lot at the time). At the time we purchased as part of the package Pre paid Oil changes . That was a mistake! We were told we would get FRONT of the Line service beacuse we have this package. We were also told if we are at a Fast Lube shop that we could simply use the next oil change at the back end of the service agreement. What we wern't told is that these oil changes expire if we skip one ,two or three eve... read more
Business response:
Hi Gary, Simon has just informed me that we have finally made contact and we have the issue resolved to your satisfaction. If there is anything else that we can do for you, please do not hesitate to give Simon a call. Once again, we appreciate your business and you as a valued client,
Terrible experience I called 1 week ahead to get an idea on trade in value of my car. They gave me an approx value which I said was good for me.I told them over the phone it was a US vehicle and gave them the mileage in MILES. When I arrived( 1 hr from my home to their lot) there was a piece of paper on the desk with my details written on it. It was clearly marked MILES beside the mileage. For the next 45 mins I test drove and looked at a certain 55,000 dollar vehicle. During this time an appraisal was done on my vehicle and... read more
Frequently asked questions about High River Toyota
How is High River Toyota rated?
High River Toyota has a 4.7 star rating with 1,921 reviews.
When is High River Toyota open?
High River Toyota is closed now. It will open at 8:00 a.m.