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Cambridge Toyota
- Other
- Cambridge, ON
About this business
Location details
2400 Eagle St N, Cambridge, ON, N3H 4R7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Bad Experience I switched all season tires to snow tires for Honda Civic since 2015. I wanted to change to snow tires at different shop last month. But they can't do it, because Cambridge toyota technican change the toyota wheel lock on my Honda car. I made an appointment to fix this problem and the reception said the early date is Saturday, Dec. 16, 2017 and asked to drive in to make sure the part and tool availabel. I did that. That's OK. Every Body made mistakes. The worst thing is that when I come to change the nuts... read more
Business response:
Good Afternoon, I wanted to reach out to your regarding your email. I have spoken to our service manager Chris to find out what the issue was and he mentioned that there were lock nuts put on your vehicle by mistake, this was done clearly by accident and we sincerely apologize for the trouble this has caused and added confusion with our Service Advisor, she did not fully understand what had happened. Again we apologize for this and the confusion it caused. Sincerely Corey Preece Client Relations Manager
Takes too long for a simple oil change Have always had my 2005 matrix serviced here. Last visit was a simple oil change and made an appt.took over an hour and I had to go and ask how much longer and my keys were sitting on the desk. Then it took 20 mins to do the paper work. Was told we get a survey and to fill it out. Never did get the survey. It was my day off work and wasted a good chunk of my day just to get an oil change
Business response:
Hi There I just wanted to reach out to follow up on your review. We apologize for the delay you went through here, it was Bill that you were dealing with in service and he is still in training. I have since told him that he needs to keep everyone informed of the status of their cars more efficiently, so again my apologies. I can assure you that this is not a common issue and we look forward to be making your next visit speedier. Cheers Corey
Rip off Please avoid this dealership for service... They are rip off.. Esp if your CSR is Justin... I spend more than $3000 for fixing Rav 4 Stearing and every time I go in Justin wants me to pay additional bucks for squeaks around my Stearing for troubleshooting.. They do not do it right the first time... You will end up with multiple visits including oil change which I had to make second visit to have oil leak from filter fixed. Please avoid Justin if you want a nice day...
don't get service done here Parts and sales dept's are great. The service department needs to be given a complete overhaul. Rude, condescending treatment.. everytime. We have tried using the service dept here a few times, hoping the experience would improve, its getting worse... we'll go to Guelph Toyota for service from now on.
Frequently asked questions about Cambridge Toyota
How is Cambridge Toyota rated?
Cambridge Toyota has a 4.4 star rating with 2,250 reviews.
When is Cambridge Toyota open?
Cambridge Toyota is closed now. It will open at 9:00 a.m.