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Tony Graham Lexus
- Other
- Ottawa, ON
About this business
Location details
299 W Hunt Club Rd, Ottawa, ON, K2E 1A6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great dealership Very well satisfied with David. We love our IS300. Should of bought a Lexus many many years ago. Nothing but good service with Tony Graham Lexus
Great customer service Purchased an ES300 and CT200h from David, he is a very knowledgeable sales person and always helpful. He made sure all my questions were answered and that I left happy with my purchase.
My experience with Tony Graham Lexus has shown me that their approach to resolving problems is not to fix them — but to make the customer go away. My 2024 Lexus GX 550 had multiple defects that were acknowledged under Lexus technical bulletins. The dealership’s repair attempts caused additional damage to my vehicle, including visible hood dents and braking issues that worsened after service. Despite months of cooperation, documentation, and repeated visits, the problems were never properly resolved. When I had no option left... read more
Can't even do an oil change properly Went there for the first time to have an oil change. Synthetic oil change at ~$175. Came back home after the oil change and parked the RX350 in the garage. The morning after as I backed out of the garage, I saw a small pool of oil on the garage floor. The mechanic didn't take the time to wipe the excess oil on the plastic panel under the engine. So the oil dropped on my clean garage floor. Never went back after that. Also, the employee at the service desk had an 'attitude'.
No longer a satisfied customer I've purchased numerous vehicles from Tony Graham Lexus and considered myself a loyal customer who religiously followed the servicing schedule set out by Tony Graham Lexus. Recently I experienced an issue when servicing my Lexus RX350 at Tony Graham Lexus. During a scheduled 120,000 Km service Tony Graham Lexus replaced a front wheel bearing which had earlier been replaced (5,300 kms) by a competitor. The repair was mistakenly authorized however I strongly feel it was an unjustified repair...I ... read more
Frequently asked questions about Tony Graham Lexus
How is Tony Graham Lexus rated?
Tony Graham Lexus has a 4.6 star rating with 773 reviews.
When is Tony Graham Lexus open?
Tony Graham Lexus is closed now. It will open at 9:00 a.m.